Knowledge Article filter by Region/Country as search function

[betty4]

How do I set the Knowledge Article to make it searchable by Region or Country? We do not want to restrict the access but would like to know how we can do a filter by Region and Country. 

[Community Alums · Accepted solution]

Hi Betty,

The best recommended approach which i have used for one of my clients to set the Knowledge Article to make it searchable by Region or Country by using "Knowledge blocks".

Refer to the doc here : https://docs.servicenow.com/bundle/sandiego-servicenow-platform/page/product/knowledge-management/co...

Or, you can go with the traditional way of using "User Criteria ", something like this :

Mark my answer correct & Helpful, if Applicable.

Thanks,
Sandeep