Lifecycle activities within sets sorting order

[geraldp]

Hello,

I was wondering if there is a way to sort the display (on the ESC) of activities created in parallel within an Activity set?

I tried using an Activity Container and set the Order for each activity (10, 20, 30, ...) but it only triggers the task creation on the portal in sequence.

My requirement needs all activities (Mark as Complete) to be created as the Activity Set is triggered, but display them with custom sorting -- eg. "Set a meeting with client", "Gather requirements from client meeting".

Thanks!

[Christian Prob2 · Accepted solution]

Good Morning,

as far as I understand there is no ootb support for this. We have looked into this as well, and unless you want to go crazy on re-implementing the widget it doesn't seem to be possible.

I believe, there is also an open idea for this: https://community.servicenow.com/community?id=view_idea&sysparm_idea_id=e6a639a8dbe6c4902be0a851ca96....

Christian

Please mark helpful or correct if deemed so. Thank you 🙂

[Kevin Machos]

The current behavior sorts the activities by due date and there are no OOTB options for changing that behavior.  We are working on enhancing this (along with additional filtering options)  for an upcoming release where you will have options for defining the sort behavior as well as allowing the user to change the order.  With the new capability you will be able to set a specific order for activities. 

[Jessie2]

Was this functionality to sort by display order OR by due date implemented within the ROME Release? And if so, how or where can I find that functionality?

[Christian Prob2]

Hi @Jessie ,

I have not recently worked on this - but check this out:

Note: The default order for to-dos is due date. If you have too many filters and find that performance is affected, you can order the to-dos by filter. To order by filter, you must enable filter prioritization and assign priority numbers for each filter.  (On this Docs page).

Best,

Christian

Please mark helpful or correct if deemed so. Thank you.