I have created a HR Service and mapped it to a lifecycle event. Lifecycle Event has one activity set which is supposed to trigger immediately. After creating HR Case accordingly, the lifecycle event did not trigger as expected. Does someone have an i...
Hi,From an agent’s perspective, how does the HR walk-up process work? I want to understand what an agent needs to focus on and what changes are necessary to handle a walk-up appointment.In my understanding:-A requestor creates an appointment via the ...
Hi there. I am the HRSD Product Owner at Fortive, a fortune 500 company that recently implemented the HRSD module (including a revamped Employee Center) last summer. I'm searching for other companies that are utilizing ServiceNow HR with an Oracle HC...
Hi All, Any help is appreciated.When the live agent chat with end user in HR Agent workspace, he can create incident by typing "/create incident". So, the created incident with details displayed over the Chat Bot. Like the same I want to create for H...
Hello community subject person should redirect me to HR Profil but somehow i get redirected to sys_user any suggestion on how to solve this please ?
URL is coming for the topic when we connect virtual agent in browser but the same way if we connect from teams virtual agent, URL is missing.
Hi Community,I'm working on an dashboard and I need to hide specific widgets for users who belong to certain user groups.I created a Client Script that checks the user's group membership and attempts to hide the following widgets:Emoji-Driven Satisf...
Hello everyone,I want to change the display content of Approval in My Task, but can't find a way to do it. Is there a configuration to make changes like the image below or can I just customize the widget?Please help me.Thank you so much.
I have created a new table that is a related list for an Employee Relations HR case. I want to restrict it in the same way the oob tables are restricted (i.e. Allegations, Corrective Actions) so that an involved party cannot see the data in the new r...
I want to control the visibility of the HR task based on the selection of the choice from request type field on hr caseSo when Request type is selected as type 1 then only HR Task type 3 amd HR Task Type 4 should be visible and rest should be hidden....
Hi Team,I have create group HR_CN added two user in the group. When loged in user from group user. They can't do any changes in HR case. HR case record Read mode only (Like Read access for all hr case). But user have hr_analyst role. How can we rest...
Hello, the Human Resources: Core plugin is not available for my PDI. Has anyone else experienced this, or can offer any support? Thanks!
ACL issue. I have create Read ACL on HR case table u_hr_case. i have created Group HR_CN and added 2 user in the group. when they open the HR case record All filed shoud be read mode like Read acces only. I have used below 3 codes // // // Allow user...
Hi Team, I have problem with catalogue client script. Requirement is Loged in user department contains HR user can able to access the HR related catagory. I'm unable get catagory. Could please help me on this. script here: function onLoad() { var ...
Hi all,I’m working on a Workday integration where we use the OOB Action “Get Employee Documents by Employee ID” (from the Workday spoke) to retrieve employee documents as Base64-encoded strings via SOAP API.The Action works fine — we receive the docu...