OOB,State field is Read-only in a problem Record and a problem can be moved to closed from Assess, RCA and FIP.I got a requirement to modify this behaviour and enable cancel(closed state) in problem's new state too. How can I achieve this?
Hi everyone,I'm facing an issue when performing a Transfer Case on an HR Case. Every time I transfer a case, the "Additional Details" tab on the Employee Service Center (ESC) disappears.Has anyone encountered this before or knows why this happens? Is...
I was wondering if its possible to create HR profiles without creating the related user records.I think i read something about it but cant find it again.any pointers will be useful and if you have come across similar requirement then please share you...
Hi All,I have a Knowledge Base set up in my ServiceNow instance with multiple articles. However, when I try to share a KB article with an external (non-logged-in) user, they are prompted to log in to view it.I would like these articles to be publicly...
For those who had experience deploying Enterprise Onboarding and Transition (Life Cycle Event), what does the implementation effort looks like (ie: number of developers who worked, duration of the project) or if you implemented this with a consultant...
Hello All, I am unable to search knowledge articles via Agent Assist on HR Agent workspace and it displays no record matches found. I am unable to figure that Is there any something that needs to be configured? Please find the attached screenshot fo...
Has anyone implemented a Workday–ServiceNow integration where Workday custom reports are used as the data source to populate a custom table in ServiceNow, which is then exposed in the Service Portal? I'm looking for technical insights on how you hand...
We have a requirement where our Service Catalog owners would like to manage the body of their custom notifications in production. I'm currently looking at using block content records, but curious if there is a better alternative. At this point all t...
Hi I have 2 Questions Question 1:Is it possible for the end users to view the Interaction logs in the standard ticket page near the Attachment tab? Question 2: Once the HR case is created from the agent workspace and it the agent share the HR case ...
Hi! I found this "flow" visuals when I was working on defects/Epic and I wonder: Is it possible to show this on HR cases (i.e., show case state flow visuals)Curious if this has been asked/looked at before. Appreciate any leads. Thanks!
HiThere's a record producer variable what's the nature of inquiry which is select box type based on the selection of the values assignment group should auto populate in hr cases. There a value called documents upload in what is the nature of inquiry...
Hello, In this HRSD blog post (also copy/pasted below), there is an HR Task type "Schedule a meeting" that allows HR Agents to:1) Schedule a meeting with an employee via the "Schedule calendar invite" button.2) View the availability of the employee v...
Hey everyone, I'm looking for what is the best practice regarding record producer variables on HR Cases and HR Tasks. Currently, we are writing the variable values to the case description field. As our HR team has been maturing their processes, they...
Hello Community,I’m experiencing an issue in ServiceNow Employee Center. When I view the "My Requests" screen, the "Actions" button is visible and works as expected in English and other languages. However, when I change the system language to Hebrew,...
