Lifecycle Event activity set triggers - combination type not working

Olly1
Tera Contributor

Hi all

 

Am hoping for some help with an issue that I can't seem to resolve or understand.

We have a Lifecycle Event for onboarding that currently has several activity sets. One of these is using a combination trigger, with the conditions being both Activity Set (whereby the preceding activity sets are completed) and Date (set to 7 days before the employment start date on the HR Profile).

 

When testing the Activity Set Context State for the combination activity set is changing to Finished and none of the underlying activities are being fired (these are all employee activities).

 

The activity sets before (two in total) are triggered by Date (30 days before the employment start date on the HR Profile) and Advanced (script that waits until a certain field is populated). If I change the trigger on the third set to be just date, or just activity set related, then it works, the issue only comes from using the combination type.

Has anyone else had issues with combination triggers and are there any suggestions on how I can get this to work?

TIA

Olly

#hrsd #lifecycleevents

 

2 REPLIES 2

Community Alums
Not applicable

Hi @Olly1 ,

i think it's  not correctly configured !!

The best approach while you are using the "Activity set dependencies" then it's better not to use condition for group mostly.

You can use "Audience" Field to trigger this activity set for that particular Audience.

 

John Zhang1
Kilo Patron
Kilo Patron

Can you provide the screenshot?