Hi, I am reviewing OOTB pre configured Virtual Agent topics.In the Docs, the VA topic of General HR Inquiry was depricated and no longer available as a predifined topic.Do you know the reason of this?Is there any altenative topic released? It was t...
Hello @Susan Britt, @Ankur Bawiskar , @Uncle Rob , I am encountering an issue with our Workday integration when fetching Job Profiles. We are utilizing out-of-the-box (OOB) flows, specifically "Get Job Profiles" and "Get Job Profile Service."Upon run...
Happy Friday all, I have a situation that I need expert and technical help with. I have just created an Employee Relations form, which when submitted from the portal the short description reads: Team Member Introductory Period Review case for John Do...
Hello, I am working with HR Cases and I saw that when the state is "waiting for customer response" and we insert a new comment in the "additional comments" field, the hr case state changes to "work in progress". Where is the script that is doing thi...
Hi Team, We are unable to select any skills by clicking on the below button. By clicking on the button it says, No Roles specialities have been added for this role. Please guide how to add roles/skill to this skills tab
Hello everyone, I'm working on incident table, and I want to change the service field font when the priority changes. Meaning, if the priority is critical, I want the service field font turn in red. But my code is not working : function onChange(c...
I am working for Record Producer (RP table is HR payroll case) for workday integration for HRSD 1. variable is What date/dates is this request for? and logic is If selected date is within 2 weeks of today's date and the choice is Vacation. Then disp...
I have created a PDF Template included with an HR Service. I have mapped the fields on the fillable PDF with answers provided via Record Producer and HR Service. Upon submitting the Record Producer and viewing the resulting HR case in a ‘Work in Pr...
HI All, We encountered an issue where the response SLA is not triggering for few of the cases, even the cases are satisfying the conditions of the response SLA. Can someone provide your inputs here on what could be the reason for not triggering the S...
I am having this issue while transferring a case from one HR service to another with the existing Case number. I am getting this below error "Please save your changes before transferring the case " Not sure what could be the reason. Appreciate your...
I have configured a custom Journey Designer but when I am trying to create a new Journey I am not getting the New button to do so. I am logged in as System Admin and the user has all the roles and required access. Please help me create a new Journe...
Hi Team, I have installed granular delegation plugin in my system.I configured the delegation rules and they are visible under My delegates----Add delegates--- popup appears where u mention the delegate name and duties (delegation rules) .I also conf...
Hi ServiceNow Community,Has anyone implemented an integration between ServiceNow (using ServiceNow accounts) and Equifax for I-9 verification? If so, are you will share barriers you can across and lessons learned? Thank you in advance.
Hi Expert, would anyone know how to remove the first step of creation of the HR case to arrive directly to the second step.I could identify this is controled by the UI Page "case-creation" but not 100% of the modification to be made. Thanks for your ...
I want to remove contextual side bar in the HR Agent workspace and how to add more fields in your employee card in Hr agent workspace . please help me out for this.
