Assigning a view when the record is accessed from a related list
I created a new view to have it default to it when the record is opened from a related list. What should be specified in the view rule to indicate that?
Forum Posts
How to add the trigger condition for the flow once the hrcase created via inbound action
Hi All, Can someone help on this please,User case:How to add the trigger condition for the flow once the HR case created via inbound action, Once the HR case is create in that case i need to create HR tasks for that caseCreated flow designer and adde...
Image on the ESC portal causing issue
HI All I have a situation that I need add an image above the search bar on ESC portal, I have added a background image on the container but it appears as a thin line on the portal. Please find the below screenshot and help me understand the posible s...
Roadmap for ServiceNow Benchmarks product for HR Service Delivery?
Hello HRSD community, I recently learned about the ServiceNow Benchmarks product, which allows customers to feed anonymized instance data to a SN aggregator database that allows you to measure the success of your implementation against other customer...
Change enablement design workshops PowerPoint slides
Can someone please share the template for 'Change enablement design workshops PowerPoint slides'
how can we map with watch list person on case from variable set watch list field
How can we map a watch list person on a case using the variable set for the watch list person with the out-of-the-box script new sn_hr_core.hr_ServicesUtil(current, gs).createCaseFromProducer(producer, cat_item.sys_id) without using record producer s...
CMS
Hello Team, how can I search CMS in Xanadu version of service now? Also I want to learn about CSS and HTML how it works in SNOW. I am new in service now. Any leads/suggestion would be appreciated.
Performance Analytics Historical data
Hi Guys... I have an issue with my HRSD survey PA. I have created a dashboard that shows all surveys for a period. I included two jobs. One on-demand job for historical data and the other is a daily job.I want the dashboard to always include the hist...
Unable to find option for Transfer case functionality in Predictive Intelligence Flow
We are leveraging our Predictive Intelligence model to accurately predict the HR Service and Request Type values during HR case submission. By doing so, we can ensure that even if a requestor enters incorrect values, our system will automatically upd...
HRSD Metrics Timeline Error
Hey HRSD Community! We've wanted to look into metrics. I noticed HRSD has one OOTB metric definition 'Assignment Group Duration for HR Case'. However, it's not set to timeline. Additionally, when I do I check off Timeline and click Metrics Timeline ...
Resolved! Reports - Catalog Item
How can we create a report on a specific catalog item where we want the data to be populated based on the Variables.Catalog Item - XYZVariable - Var1 , Var2 , Var3 ,Var4 Use Case - Create a Report where the report shall have the columns , Column 1 - ...
Migration of individual lists to Agent Workspace for HR Case Management
We are planning to migrate to the new Agent workspace for HR Case Management. Will we able to migrate the existing My Lists individual agents have created to the new workspace?if so, how can we migrate?
tel: link in Org Chart EC Pro
Hi Is there a way to add a tel: link to the Org Chart through cloning and scripting the widget?In the Org Chart Configuration we have set up two phone numbers next to the email, which will always be on position 2 and 3:And in the My Org Chart the ema...
Assigned to is not appearing to assigned people in MYTasks
Hello community, this HRCASE I ASSIGNED TO this person as shown in the picture:but when I check his tasked I found it's I needed assigned to him but he cannot see the HRCASE on his my tasks in Employee Center
Survey Repeat Interval triggered by Lifecycle event
Hello I am using Lifecycle event to manage Transfer Request.In the lifecycle, there is a Survey for manager.In some cases such as organization change, a manager has multiple transfer cases for his employee. Then manager recieve multiple survey reques...
