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Case Opened Notification condition

Hi, I am thinking to customize condition of notification for Case Open.OOTB notification will be sent when the record is inserted, active is true, transferred from is empty and universal request is empty.When HR agent create case in Agent workspace, ...

Lifecycle event one task closed cancelled

Hi @Sandeep Rajput ,There is one requirement as per HR Life cycle once case created & task & others activity will be created based on the container configuration. but if first task cancelled then next flow will not be triggered, can we handle through...

Connected Contect Redirecting to Wrong Page

Hello, I am working on the employee center portal right now. Underneath my IT topic, I want to add "Knowledge" which links to the knowledge base page kb_home. I set this up via connected content, but it is redirecting me to the wrong page. As you can...

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TylerRyan by Tera Contributor
  • 354 Views
  • 3 replies
  • 0 helpfuls

HR Templates

Question:If an HR Agent changes the HR Service on an existing case, should the HR Template automatically be applied?Description:Employee submits a case HR Agent realizes that the employee submitted the wrong HR ServiceHR Agent changes the service on ...

Suzanne H by Giga Guru
  • 588 Views
  • 2 replies
  • 3 helpfuls

copy variable editor to the cloned case

Hi experts, we have variable editor on a HR case.When we clone the HR case, the variable editor should be copied to the new record.How can we achieve this.?

si21 by Tera Guru
  • 230 Views
  • 4 replies
  • 1 helpfuls

Search results on widget

Hi Folks,I have requirement on a widget that we have a OOO box widget called 'support resources' in that we have dropdowns like "All", "Articles" and "Requests".My requirement is to rename "Requests" to "Support link", that i achieved but when i sear...

BSP by Tera Contributor
  • 296 Views
  • 1 replies
  • 0 helpfuls

Resolved! HR Agent Workspace - Case Creation (short description)

Hi There, I have a requirement to display both HR service & subject person's name while creating a new Case from HR Agent  workspace, not from record Producer, need to set short_ description as  'HR Service case for Subject Person'. HR Agent workspac...