Resolved! HR Bulk case create in Configurable Agent Workspace
Can you please tell me if bulk case creation feature is available in configurable HR Agent Workspace?
Forum Posts
Agent Assist - Display Different KB Titles, etc.
We are going live with ServiceNow in just a couple weeks, along with Employee Center Pro. We have two SN internal KBs we have been using for the past year and have been appreciating how this pulls into the case/workspace with Agent Assist. My questio...
Resolved! Document template blocks in HR Document templates
Hi, I am having a requirement to have condition based statements to be included in my offer letter. I could see Document Template blocks, document template block contents and document template scripts are the concepts we can leverage to achieve this ...
Teams integration starting a conference call
I am trying to start a conference call from one of the incident records, but the alert in red says 'Failed to create a meeting'. Could you kindly provide any solution to this?
Teams Integration
Hi all, I have set up ServiceNow app on Teams, and just wanted to know how to notify users with some changes on ServiceNow (e.g. assignment group, assigned to, or any other intentional notification). I want to realise this by using Chat on Teams not ...
Agent Assist "Show as Customer" in Agent Workspace not showing correct results
Our HR Support Center team requires the ability to have access to all content in Knowledge Articles and Blocks. It has come to our attention that when utilizing the Agent Assist "Search as Customer" in HR Agent Workspace, they are still seeing all co...
How to add image dynamically in pdf
How to dynamically add images through script or pdf mapping.
Resolved! At a glance section is not showing for interaction records in HR configurable workspace
Hi All, I am trying to migrate from Agent workspace to HR configurable workspace. But, during the configuration steps I am having few difficulties and can't find any documentation related to the configuration steps. In the previous Agent workspace we...
How to set the View Article button in Genius Result to display?
Hello,Does anyone know how to set the View Article button in Genius Result to display?Thank you very much.
is there a way to show HR Cases with variables data to non-HR users
As part of onboarding process there is a group of non-hr people would like to see the data related to specific HR Cases
Hide checklist on HR case
Hi There , With Washington release we have edit option for checklist on HR case any idea how to turn it off edit buttonThanks,Chaithra
HR Operations System & HR Account
Hi, I would like to know the difference in usage between these two tables. Both seem to be master data for HR-related systems.- HR Operations System [sn_hr_core_op_system]- HR Account [sn_hr_core_hr_account]
Data Migration for sys_email table for HR cases
Hi Everyone, I need to migrate the records of the sys_email table from one instance to another, but for sys_email table there is a data rotation that's active which purges the email records after a certain interval, does anyone know about any other ...
Need Knowledge Base on the filter in Portal
HI Team, I am looking to have a filter with Knowledge Base as a filter. Similar to the attached screenshot. Please let me know how can that be achived. Thankyou
HR Agents unable to view employee documents of separated employees (Active false users)
Hello I have received a query from my customer stating that the HR agents are unable to view employee documents.On further investigation, I found that the agents are unable to view the employee documents of those employees who have been separated (Us...
