Lifecycle Event - Task Order on Case

Denae_S
Tera Expert

I have a Lifecycle Event setup for our onboarding process.  Within an Activity set I have 10 tasks that get assigned to an Onboarding Agent, none of them have a due date as the process is open as far as timing based on each new hire situation.  Right now it appears that these are randomly created in an unspecified order on the case. 

Is there a way to order the tasks so they are created/appear in a specific order on the case?

8 REPLIES 8

John Zhang1
Kilo Patron
Kilo Patron

@Lucy is right for Activity set (Display Order), but for LN activity you shall use "Order" filed for LN activity set's activity's order

I have gone in and edited the Display order of the Activities within the Activity Set, but the order is still not reflecting when I look at the case in the platform view as the assigned to agent.  Is there another setting that would be overriding this?

HI @Denae_S , did you ever got this resolved?

Unfortunately no, none of the suggestions worked.