Link added in response templates is not carrying over to the clipboard

[Nik27]

HRSD - Link added in response templates is not carrying over to the clipboard. For eg , the link is there in response template however when the template is copied to clipboard to populate the ticket with this response, the link is lost and HR agent has to add additional instructions to support navigation to the correct page so they can find the source! 

[Laszlo Balla]

Hey @Nik27, I just came accross this problem, and the workaround for us was the usage of code blocks in journal fields.

Prerequisite: you need to have the `glide.ui.security.allow_codetag` system property set to true.

Once you have that, you can wrap HTML elements inside [code][/code] tags, in this particular case, an anchor element, e.g.:

[code]<a href="https://www.yourlink.com" target="_blank">Your URL Text</a>[/code]

Note: this will only work for journal fields, so it only makes sense to use it for the Form channel, when it's pasted into comments/work notes. For other channels, you should be able to use the response templates without any such hacks.

[neha_chauhan]

Hi Laszlo,

It does not work with [code] tag instead it just shows code tags in the body. Property is also set to true.

[Laszlo Balla]

In the response template body itself, it will show like that indeed, however when copied and pasted into comments, it should render properly.