Tasks not displayed in the HR Playbook

[thiagofemeira]

Hi everyone,

In my lifecycle event there is a flow in a Activity set creating some tasks, but any task created via flow is not displayed in Playbook in the HR Agent Workspace, only the simple tasks via activity set.

Does anybody know how can I display those tasks in the Playbook?

[Community Alums · Accepted solution]

Hi @thiagofemeira ,

This is an expected behavior that excludes certain activity types to show up on playbook; in this case it's flow, content, activity_container

OOB (out-of-box) property sn_hr_ws.exclude_activity_types or sn_hr_le.exclude_activity_types restricts its visibility due to compatibility issues.

[thiagofemeira]

Hi @Community Alums 

Thank you for your answer.
That is a pitty =/

The lifecycle event tool + HR playbook is so disapointing. It is one of the most broken things I ever seen in 7 years working with servicenow. There are so many problems and limitations.

- Advanced Activities Sets must wait 4 hours to go to the next activity (and servicenow don't recommend to change it)
- If you have too many activties in the LCE, the render brakes and it start to display duplicated activites

- If you use PDF document template in your LCE, the child tasks also breakes in the playbook.

- Tasks generated via flow are not displayed in the playbook.

This is just few points, if I describe all the problems I found, I would stay here until tomorrow.

Sorry for getting it out of my system. I work in a huge project for HRSD and the discussions about limitations and problem of LCE is a daily basis discussion.

[Community Alums]

Hi @thiagofemeira ,

 Advanced Activities Sets must wait 4 hours to go to the next activity (and servicenow don't recommend to change it)

You can use  Activity Container 

- If you use PDF document template in your LCE, the child tasks also breakes in

the playbook.

Yes, that's a limitation.

[valter479]

I feel your pain right now!!!!