Hello !
I would like to have some feedback regarding response templates that we are currently using through the compose email function. When I configure the template in the back end, i set up my police to be Arial 10 and i did some insert of images etc. The email looks great in the classic vew when doing the confirguation. When I try to use the template and I select my template from the list and i copy to clipboard in Agent Workspace and i paste in the email body, I lose all formatting from our original email... Text goes from Arial 10 to Verdana 8 and i have many useless spaces that I would have to fix each time I send an email. I feel like there is some configuration that can be done for us to send nice formatted emails to employees but once we are putting them in action, they look so bad and nothing like the email we originally configured. Any tips or recommendation on how to have the same formatting applied in the compose email from what was configured in the classic view.
