Manager Hub not getting enabled

[uma17]

Hi All,

I have installed the Manager Hub and Employee center Pro in my instance. I can see "Your Team" in the menu but not able to see any menu item under it, when I click on that it gives the error message like " ErrorThere is no destination set for this menu item " as shwon in below screen shot. I can see that the URL in not present in the backend for this menu item, what can we do now ?

Thanks,

Uma

[abirakundu23]

Hi @uma17 ,

Please check below steps to troubleshoot the issues.

1.Navigate to System UI > Application Menus in your instance.
Check "Your Team" under Manager Hub or Employee Center Pro.
Check the properties of this menu item, including the URL and any script actions associated with it.
2.Need to check URL or Script:
Menu item has a valid URL or script action configured. If the URL is missing or incorrect, update it to point to the appropriate page or script.
3.Menu Item Configuration Check:
If the menu item does not have a URL, you may need to configure it:
Static URL: Provide a static URL pointing to a specific page within ServiceNow.
Dynamic URL: Use scripting to dynamically generate the URL based on user context or other parameters.
Script Action: Instead of a URL, configure a script action that performs certain operations when the menu item is clicked.
Check Application Scope:

4.Menu item configuration is within the correct application scope (Manager Hub or Employee Center Pro) and that users have appropriate permissions to access the associated functionality.

Please mark helpful & accept answer if its's really worthy for you.

[jonsan09]

This error could be due to "Advanced Portal Navigation" being set to false/inactive. I experienced the same error "There is no destination set for this menu item" with the "Get Support" menu action. Enabling APN for our Employee Center config fixed the issue. You read more here: https://docs.servicenow.com/csh?topicname=config-adv-portal-nav-as-menu.html&version=latest