Hi Experts, We have a requirement of adding the approve / reject button on ESC portal on the request page . If the resolution given by the agent is correct and the user is satisfied it will accept the solution otherwise reject it . How can we enable...
Hi Team, We want to send bulk emails to around 2000+ audience from ServiceNOW .And also receive the reply from some of them as an reply 1500 +What is the best way to achieve this ? Also we want to trigger this adhoc means no as such trigger conditio...
Hi All, I am seeking assistance with best practices for Knowledge Bases and view permissions. I am with a global company with several small regional offices. We have developed our knowledge bases based on having a Global KB, AMER, EMEA, and APAC. ...
I read this ServiceNow document -HR profile encrypted tax identification fields (servicenow.com) Social Security Number (SSN) field shall be in HR profile table. However, I don't see this SSN field in HR profile table. Can anyone tell me why?
I am creating PDF documents on an HR Cases based on HTML Templates (sn_doc_html_template). Can we add any logo/image as watermark to the template? I have options to add headers and footers, but not watermarks. Tried with some html codes but that didn...
I've seen Ceridian pop up on a few of our slides, but I can't find anything prebuilt to integrate the two. Global HCM software | Dayforce | Ceridian. Thanks for your assistance.
Hi, We have a record producer's reference variable where you select a user from table [sn_hr_core_profile] (with 0 filter meaning ALL users, even inactive ones are listed). This record producer is in application/scope "Human Resources: Core". That us...
Hi All, Once I install the plugin com.sn_hr_core which HR SD delivery core, I can only see HR administration. The plugins below are shown installed but not visible in the menu Predictive Intelligence Workbench HRSD content : com.sn_piwb_hrsd_cont...
Hi all, I have request to re order the completed tasks in service portal. i am try via to-dos configuration but i am not able to do it . do any one have any suggestions how to reorder the to-dos on the portal side ?
Hi All,I would like to create a new quick action (table quickactions_action) on Agent workspace chat to create incident and case (/create_incidnet or /case).These are not available by default.
Hi All, I have a requirement of embedding the document in HR task. So kindly provide me the steps for achieving it. And the document should be visible in portal for the user. Thanks,Har**bleep**ha SR
Hi,I have created a hr service and in the hr service when we raise a query it is assignment to a group based on assignment rule. Now the problem is the task has to assign to the user who is having least no.of task compare with other members in group....
I'm trying to create a report that starts at the HR task table and shows information from the Parent field on the form (which links to the case). Can't dotwalk from the HR task through the Parent field to the fields on the Parent form, so I would hav...
Hello, Looking for some guidance on reporting, specifically reporting on CSAT. We have created a dashboard for our executive team which includes CSAT scores. We'd like to make some updates to the reports, but need assistance. 1. Is there a way to inc...
Hi All, With the onboarding project we need the ability to kick off multiple Document Template per a lifecycle events. At this time, to utilize document templates you must select the Document Template (PDF Template/ Document Template) on the case ...
