Hi All, How to remove HTML tags from Rich description and description field in the list view of HR agent workspace? We are populating the rich description with a custom business rule and there is a oob business rule that copies from rich description...
there is a requirement that I have a public registration form on employee center portal and when submitting it, page redirects to another page where I want to show case number, which was created while submitting form, how can I achieve this.
Hi All, Had a couple of questions around usage & licensing of HR Service Delivery Enterprise license and would really appreciate your inputs: 1. Would it be possible to re-allocate licenses/subscriptions of ServiceNow HR Service Delivery Enterprise l...
What is the difference between sn_hr_core.hrsm_employee vs sn_hr_sp.hrsp_employee and what is visible or restricted to both roles?
How do I link an enhancement to the story?
Hi All, If agent is rejected the case which is routing through AWA queue, can we get the logs in system logs.Already enabled the system property for logs. but it is not showing in the logs , if agent rejected the case Appreciate , if any one help her...
Hi,We have 2 HR task in a HR case. First task is an employee input form and second is for the fulfiller to act on it. Once the first task is completed, the second task will be created with the details from the first task and stored it in the rich_de...
HI all,I have requirement to create interactive filter where knowledge article numbers will display. i am new to this interactive filters .can anyone guide me on this . Thankssony
Hi everyone, We have roll out HR Service Management globally with multiple countries. Considering each country have different legal requirement regarding data retention, we are planning to setup a simple logic to destroy data from the instance base ...
The notification content linked to a campaign is triggering the campaign event and content tasks for the email is complete, but the email notification is not being sent. Did anyone faced this issue with campaign?
How to restrict users from downloading the attachments from the portal for Employee Relation cases. But the user can be able to view /open the attachment from the portal
We got one requirement from our client that they don't want the "Resolved" state. HR cases needs to get closed directly without waiting for the user acceptance. We have made the "Resolved" state as inactive from the choice list so the Resolved state ...
Hello Community, I have a variable "ABC"(backend value abc) which is a reference field to the user table on a record producer and default value I used is javascript:gs.getUserID(). I have other variable XYZ (String) so here in the default valu...
Hi All,I have a requirement where i need to add a new tab "Closed" just like "open" and "Complete" in HRM Todos Summary widget in ESC portal to show Closed incomplete tasks. How can i configure that. Please let me know if someone worked on similar re...
Hello Team , Is it possible to prioritize different team members with the same skill ?The chats should first be routed to the agent with the skill prio 1. Only if this agent does not accept a chat, it should be routed to the agent with the same skill...
