assignement rule/matching rule
is matching rule triggered before the assignment rule
Forum Posts
Decision Tables/Decision Builder - Default answer option not visible
Hi,Using Decision Builder, is there a way to make an empty condition a default answer (if none of the other conditions match, the result against this empty/default condition is returned via decision table API)? I did not find any option within Decisi...
Group manager need to edit/remove group members
Hi All,We need to have group managers able to edit the group members . In the oob acl users having user_admin role can edit the group members. But users with user_admin role and group managers are unable to edit the group members. Kindly help me on...
Highlight list fields - Agent workspace for HR case
Hello,There is a way to use the "Highlight Values" functionality in the new agent workspace for HR case management? Thank you,Tzach.
How to retrieve record producer variable value in Business rule
Hello, We had a requirement to Populate 'Source' field on HR case table with Now mobile/Service portal depends on where it was created, We have achieved this by created variable and setting it through client script. Issue here is variable which we ...
Resolved! Hide "At a Glance"
Is it possible for an individual agent to hide the "At A Glance" section on the HR case in agent workspace? We tried turning off the "Show Sidebar"
Resolved! How to print article from Service Portal.
Hi, I should be able to navigate as an end user to an article and be able to click on something that allows me to print the article (without printing the entire webpage). When we open article on Service Portal and click on ctrl + P to print article t...
Resolved! How to autopopulate 'Due Date' field value depending on 'employee start date'
Hello Everyone, 1) I need to Auto populate the 'Due Date' field value depending on employee's start date.2) Due Date field I created it in 'HR Task' table and 'employee start date' field value is available in 'HR Profile' table.3) So I created a Befo...
Resolved! When approving knowledge from ESC, I want to be able to check the detailed information of the knowledge article to be approved.
I would like to check the text and title of the knowledge article when approving the knowledge from the My Item widget of ESC. Please tell me how to set this up.
Is it possible to change the form from single column to two column design conditionally?
I am configuring a record Producer form where the fields are in single column layout then what I wish to do is to set the few fields in two column fields, conditionally. Because I have this field2 where available for all user and I also have a field...
AI search results in ESC Portal not opens in new tab or window after upgrading to Utah
In our ESC portal, AI search results such as HR services, catalog item or kb article do not have option to open in new tab/window. Couldn't find where is the issue properly?I referred this link : https://www.servicenow.com/community/platform-analytic...
Activity set and activity not visible in the HR Agent workspace playbook.
Hi experts,I have created an approval in a activity set as part of a flow in a lifecycle event. The approval gets generated and visible on native UI. However in HR agent workspace it is not visible. I have a requirement where approval is conditional ...
Resize quick links
Hi experts,How can we resize (make smaller) these quick links (external links) tiles.Please let me know which part of CSS/ HTML needs to be changed to adjust the size of these links.Thanks in advance.
Agent Assist not working on Agent Workspace for HR Case Management
Hi All, I am actually able to navigate to the New 'Agent Workspace for HR' through the workspaces dropdown in the header menu of the new Polaris view and able to see the agent assist related search results in the workspace for all COE's cases expect ...
Process state flow formatter for HR Agent workspace
We have a requirement to show Process state flow formatter in HR Agent Workspace same as Classic UI. Looking for an alternative approach or solution too, which might fulfill this in HR Agent Workspace:
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