Mandatory Attachments on the Record Producer

Community Alums
Not applicable

‎11-14-2019 08:57 AM

Hi,

I want to make Attachments mandatory on the record producer (on the servicenow platform, not the portal). 

I have written a client script using DOM. However, thats going to cause updrade issues. Please see the attached screenshot. My question is what is the alternative method? How can I use glideform API? Anyone has working code?

find_real_file.png

 

Thank you

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John Longhitano
Kilo Guru

‎11-14-2019 09:28 AM

I'm not sure if this applies here but there is an out of box checkbox starting in madrid for mandatory attachments on catalog items.  This only works for Portal I think though and I'm not sure if it's available on record producers.

find_real_file.png

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Community Alums
Not applicable

‎11-14-2019 09:35 AM

Hey John,

 

I am using that. that works perfectly fine on portal. However, I need mandatory attachments on the backend (Servicenow platform).

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Ashok Antony1
Kilo Expert

‎11-24-2019 12:44 PM

How about a "before" BR?

Code:

(function executeRule(current, previous /*null when async*/) {

var gr= new GlideRecord("sys_attachment");
gr.addQuery("table_sys_id",current.sys_id);
gr.query();

if (!gr.hasNext()) {
gs.addErrorMessage("Attachment is required to submit this Request");
current.setAbortAction(true);
}
})(current, previous);

Something like this should work. I tried and it does prevent from submitting a Case without attachment. Of course there needs some modifications to suit your needs perfectly but this would be a good start.

 

 

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