Opened for ,subject person, hr service not populating on the hr case form

[Community Alums]

Hello,

I facing one issue. I created HR service and the associated with the case template. When I create case as an admin, I am able to see the all the details on the form including HR service, opened for, short description, subject person. 

HOwever, when I impersonate another user with non admin role. I have given this user sn_hr_core.basic role. When I create case for the same hr Service none of the fields including hr service, opened for, subject person, short description populate on the form.

What should I do to solve this problem? Never seen such a problem. Please help

[Ankur Bawiskar]

Hi,

Is that an existing record or a new record?

can you try enabling debug security rules as an admin; then try opening the record with the user for which it is failing

check any ACL is blocking?

Also check any onload client script is clearing the field values for non-admins

Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.
Thanks
Ankur

[Community Alums]

I am creating the new case. I deactivated all the business rule and client created my me. When I debug, can't figure out what is causing the issue. Not sure how to solve this?

[Ankur Bawiskar]

Hi Shabnam,

So it is a new record; and you expect few values to be auto-populated in it?

Regards

Ankur

[Community Alums]

Exactly, like opened for, subject person, short description, hr service, etc