Is there a required plugin or set up in order to see the option "copy case" in Agent Workspace?I have installed Agent Workspace on my PDI and on subprod environments, but this option is not available. According to Docs, Copy a case in Agent Workspace...
Greetings Experts - I am working with an HRSD client that has made copious use of categories and sub-categories under many of their HR services. Example: Service - Time Away Category - Leaves, Company Holidays, PTOSub- Categories under Leaves: Milit...
HI Could you please throw some light (incl demo links, product doc, starter stories) for all journeys (lifecycle events). Requesting as part of HRSD pro implementation. Thanks
Hi, We want to display a UI Action button on the Incident list view. When a user selects one or more records and clicks the UI Action, a dialog box should appear prompting the user to enter a value (for example, to update the Description field).How c...
Hello All ,I want to check the possibility of adding an option when publishing articles to restricts employees from downloading files or copy-pasting information from attachment, to prevent any potentially sensitive data from being shared.
Hello,I would like to change the color of certain reference fields on lists, forms and buttons in HR Agent Workspace.The default theme is Polaris, but I can't change it because it's on the sn_themes private application. Thank you in advance for your ...
Hello, In the HRSD, specifically within the employee service center's chat functionality (which we've setup to be accessible to users via our Virtual Agent), if the user doesn't respond within a certain amount of time, the chat session will eventuall...
Hi Community,I'm auditing our new instance implementation and need to confirm the sys_id of a Group - I found a post from 2016 that advised that there should be an option in the dropdown list to view sys_id, but that does not seem to be the case anym...
I added the meta tag "Direct Deposit" to the catalog item "Payroll".But when I search that meta tag on employee center portal the catalog item is not displayed in search result.
Notifications are not being triggered in DEV and in TEST for any service, it's not a user preferences issue. Is this happening to someone else or happened?
I need to trigger an email notification based on a few conditions being met.I have used the ServiceNow Workflow Studio to implement the trigger, and now I need to add some advanced conditions so that the trigger runs only when those conditions are sa...
Hi, I have created a new designer topic where I have added a few keywords. While I am typing with few of the keywords in the PAT it is returning back a different designer topic instead of the topic I created. Could anyone please help me with the work...
Hello everyone,I am currently working on my Personal Development Instance (PDI) and would like to effectively set up Employee Journeys. I have already downloaded and activated the following plugins:HR Scoped App: CoreEmployee CenterJourney Accelerato...
Can anyone please help me on the below query.When all task are closed in a HR case, The case should closed automatically.
Hi ,I have 2 fields on the record producer , that are not visible on the form but visibility of the other fields are based on these field.When user submits the case, this field comes up in the description of the case (description shows all the fields...
