HRSD forum
Descritption
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Resolved! Document Templates auto-generate a PDF and attach to case

Hello!I have a requirement to auto-generate and attach a PDF document to an HR case once the Record Producer is submitted.I was able to achieve that with HR Document Templates by creating a Flow that would look up PDF draft (created by leveraging 'Au...

AijaRe by Kilo Sage
  • 6060 Views
  • 11 replies
  • 4 helpfuls

Resolved! Display record producer in Virtual Agent Pat topic

Hi,We have a requirement to display a record producer for a virtual designer topic under the none of the above option. So basically if none of the above is selected then along with Knowledge articles, quick links, a record producer should also be dis...

Resolved! HRSD REST API Integrations

Hello Friends,Does anyone perform Leena AI Integration with ServiceNow? Also, please help us with below Questions if anyone can help.A record producer for HRSD Application can be exposed from REST API Web services?How REST API can be pushed/created f...

_Samay by Tera Expert
  • 574 Views
  • 3 replies
  • 2 helpfuls

How to make bold for one word in virtual agent greetings

Hiwe need to make bold on word in virtual agent greetings for suppose" Hi, welcome to virtual agent"In this Welcome should be in bold styleBut our message does not store in sys ui message tableIt is directly given in the virtual agent flow and embedd...

sri vijaya by Tera Contributor
  • 359 Views
  • 4 replies
  • 0 helpfuls

Transfer Case functionality in HRSD

Hi Everyone,I am facing some configurational confusion your help will be highly appreciated:What we have:  Whenever we are transferring the case from one HR Service to other HR Service, what happens is a new case is created and all the field values a...

jkhanddh by Tera Contributor
  • 395 Views
  • 1 replies
  • 1 helpfuls

A specific employee not receiving notification

Hi Everyone,There is a particular employee who is not receiving the case assignment notification, but rest notifications are being received. What can be the possible issue.Thank you in advance.

jkhanddh by Tera Contributor
  • 336 Views
  • 4 replies
  • 0 helpfuls

HRSD - Inbound Email Case Creation

Hello everyone,We are currently processing incoming emails in ServiceNow for HR cases using an Inbound Email Action.While the emails are being received successfully, the target record is coming up empty when replies are sent from Gmail.However, when ...

mdshahvez11_1-1751383681605.png
mdshahvez11 by Tera Contributor
  • 303 Views
  • 1 replies
  • 0 helpfuls

Is it possible to change the font for typed signatures?

Is it possible to change the font type and font size of the signature that gets displayed on a PDF document when an agent signs it by typing their name? It doesn't seem to match the font type and size I set in the template.

Jean Layton by Tera Contributor
  • 433 Views
  • 1 replies
  • 0 helpfuls

Resolved! $skip OData query parameter not working

Hi everyone. I am attempting to paginate a REST GET call to SAP due to a hard coded restriction of the number of items returned in a payload. I can successfully use the OData $top query parameter to reduce the number of items returned if required, bu...