I have removed a record under the Not available for section in user criteria, but after the migration, this changes is not moving to the new instance. I have tried capturing it multiple times but the same issue occurs. Please help me resolve this iss...
Hi,Is there any way we can apply a max-wait time/timeout branch after live agent doesn't accepts the live agent chat in a virtual agent designer topic? If yes, how can I do it? Thanks in advance!!
I’m trying to hide Offboarding HR cases from the Subject Person in Employee Center → My Requests, only when the user is an external worker (contingent worker / subcontractor) based in Spain. HR Criteria and COE configuration are not working, as the c...
Hello,I have a requirement in my current project where I need to create an email script in ServiceNow. In the User table, I have three custom fields: L1 Approval, L2 Approval, and HR Employee. I need to include the users from these fields in the CC s...
Putting this here so someone doesn't waste too much time on it.With workflows, you could force a reevaluation of activity set triggers using the script below (available in the "Condition with Event BR (Demo)" business rule if you have it) : (functio...
Hi Community,I’m working on an HRSD offboarding scenario and looking for guidance on the best-practice approach for HR case visibility.For an offboarding HR service:The HR case should be hidden from the subject person when the subject person is an ex...
Hi everyone,I’m working on Employee Service Center (ESC) and need some guidance.Requirement:I want to hide Offboarding requests from being displayed in “My Requests” on ESC only for subject users who meet the following criteria:Country / Legal Entit...
Hello,We currently have an internal program around manually adding Credly badges to an Employee's talent profile within in SuccessFactors but we'd like to be able to pull badges and kick off internal processes for validating badges that have monetary...
Hi,I am trying to create a virtual agent designer flow, where if the live agent has rejected the chat or has not accepted an the waiting time has reached the max time of 5 minutes, then it should give the case creation option. How can this nodes be b...
In Employee Relations within HRSD in ServiceNow, in the HR Agent Workspace, if an HR case is in the ‘Closed Complete’ state, I want to automatically hide the ‘New’ button for all related lists, such as Interview, Involved Parties, Allegation, and Evi...
In ServiceNow HRSD, under Employee Relations, if my HR case is marked as Closed Complete, I need to verify all corrective actions. If any corrective action is not in Complete status, the HR case cannot be closed, and we should display an error messag...
I have created a record producer with a variable called Incident Date, and I need to restrict users from selecting a date that is more than one month old. For example - if today’s date is 07-Dec-2025 and I select 06-Nov-2025 or any date before that, ...
Is there any way to find the HR services mapped to a specific assignment group? I checked the assignment rule, but it doesn't display the routed HR services.
In today’s digital workplace, employees expect HR services to be fast, transparent, and easy to access. Traditional HR models that rely on emails, spreadsheets, and manual coordination often lead to delays and frustration. This is where Human Resourc...
I need to do integration of servicenow HRSD with microsoft 365 mainly with outlook and microsoft teams.Purpose of this integration is to access HR self-service capabilities — including knowledge articles, HR cases, and requests — directly from Micros...