Resolved! SLA Definition
For HR case - Assignment group HRSCC-MX we didn't created TASK SLA on February month.If we created HR TASK SLA for Assignment group HRSCC-MX. old HR CASE TASK SLA will be calculated(Generate)?
Forum Posts
Worknotes is not getting captured in activity stream
Hi team,While creating new cases from HR Agent workspace, there is a worknote field. The value entered in worknotes field is not getting captured in activity stream section.How can we resolve this issue ?Please guide
How to Boost an article for NLU/AI search
HiI need some information about that How to Boost an article for NLU/AI search in the portali have checked some of the articles but can anyone give me the detailed information on this like ServiceNow documents or articles refereed to this problem@Ank...
Getting Undefined Value
Hi All/ @Murthy Ch ,Created schedule job that set case assignment to automatically. But adding add() or addDays() logic we get 'undefined' value through log. Could you please help me ?var caseupdate = new GlideRecord("sn_hr_le_case");caseupdate.addE...
SuccessFactors Spoke rehire employees data
SuccessFactors Spoke We are using HRSD Integration with SuccessFactors for integration with SuccessFactors to populate HR Profiles in ServiceNow. This updates the users correctly but any users that is a rehired in Successfactors doesn't have a field ...
How to make fields read only
Hi Community,Good Day ! In HR Agent Workspace , in the list of HR cases, once we select any cases by clicking on checkbox we can see edit button.Clicking on edit button, form fields are available . How can we make those fields read only leaving some ...
Close complete button on HR Agent workspace
Hi, I am try to troubleshoot why the 'Close complete' button is not triggering the modal pop-up on the HR Agent workspace. How do I track what the 'Close complete' actually is doing? I have looked into Action assignment and can see its a UXF Client...
Assistance Needed "Configure HR Service and Case Template" Task Validation Failed
Hi Community,I’m working on the Human Resources (HR) Unguided Simulator (Utah) (Course) and have encountered an issue in the Configure HR Service and Case Template section. I’ve followed the instructions meticulously and configured all listed steps. ...
'sn_hr_le.admin' role is not available in the "Run with roles" property of Flow Designer
'sn_hr_le.admin' role is not available in the "Run with roles" property of Flow Designer in ServiceNow.We have a catalog item that allowed the addition of users to groups, accompanied by an approval flow. But it dont work for a XYZ group having 'sn_h...
Attachments not showing under "Attachments" in HR Agent Workspace
Yokohama patch 1:I have used the solution proposed by @Ankur Bawiskar in this threat:https://www.servicenow.com/community/hrsd-forum/attachment-appearing-in-the-body-of-case-and-not-header/m-p/3260910/page/2Although it is working on HR cases, when th...
How to create a save button in record producer to save attachment uploaded in the attachment field
I am trying to create a customized record producer for the task that will have a save button in portal. User can save the uploaded attachment and also submit it. By saving, once user comes back, uploaded attachment is there in the field.
HR Category list - best practice
Hello, We are currently using the 'HR category' list within the General HR inquiry case type. Our current HR category list is not working for our teams as it does not let us report easily, specifically which group handled what inquiry, etc. The HR ...
Servicenow OOB Font Family/Font Types
Hey, I'm working on the ESC changes, I'm editing one of the widget sub topics and i need to add the font family in CSS as 'MS Gloria' as per the requirement.can anyone help where i can find all the OOB Font types available in ServiceNow and do we hav...
Is there a way to intergrate employee paychecks into ServiceNow
Is there a way to intergrate employee paychecks into ServiceNow? We are currently on Peoplesoft and hopefully moving towards Workday.
Resolved! How to allow HR agents to search for inactive users while creating HR Cases
Hello Community,I am working in the HRSD module and need help with enabling HR agents to search for both active and inactive users while creating an HR case.Currently, the search (likely through the HR Profile or User reference field) only returns ac...
