Hi everyone!I got a question: When you are creating a HR Case via back-end, it is different from when you are creating via front-end (Portal).When you create the HR Case via back-end the questions that appear via front-end don't appear via back-end.I...
Hello Community - Hope everyone enjoying your day .I'm in a situation where draft knowledge articles are visible to ITIL users in a custom HR portal.Here the problem is, No matter what role we have the draft Knowledge articles should not be visible t...
1. If the Audience field has been configured on a Lifecycle Event Activity, what will the system do if the subject person does not meet the criteria for that Activity? A . the activity must be manually closed by the HR professionalB . the Lifecycle E...
I am making some updates to the OOB ER Summary report document template and would like to include a section that lists the names of any attachments on the case. Has anyone found an easy way to do this? Would a Doc Template script be the best option? ...
Hi, I want to generate a document from a template and attach it to the hr case with flow designer. I've used the oob action but it didn't work, so I've made a custom action. At least I've put the sys id of the template but also it didn't work:(functi...
Hello, Given the HR Lifecycle Event (sn_hr_le_case) table, I have applied 2 wildcard ACLs:1. "sn_hr_le_case.*" with condition "HR Service is 123" that allow all fields only if the script returns true.2. "sn_hr_le_case.*" with condition "HR Service is...
I have a requirement to get employee details from workday. So, I enabled workday HR Spoke.I was using Lookup workers data stream from this spoke to get user details. It works with the users whose start/joining date is less than or equal to today. If...
Hello, Given the HR Lifecycle Event (sn_hr_le_case) table, I have applied 2 wildcard ACLs:1. "sn_hr_le_case.*" with condition "HR Service is 123" that allow all fields only if the script returns true.2. "sn_hr_le_case.*" with condition "HR Service is...
Hello @Everyone,This scheduled job is designed to automatically close HR cases. It works by using an encoded query: when a case is in the Resolved state and has not been updated for more than 7 days, the job updates its state to Closed.However, I re...
In the Journey overview page, how to set the default value to these filters Sort by, and Type?? I'm unable to find Instance options.
Hi all,I’m working on HRSD Performance Analytics and wanted to understand what the recommended approach is for HR KPIs.For Incident Management, we have out-of-the-box PA indicators available. However, for HRSD, I came across the plugin “Performance A...
We have 2 scenarios when Guest Guest is being used in HRC when there are issues with locating the Subject Person. I'd be keen to hear from others are to how you manage these 2 situations. 1. When a new hire case is created and the personal email has ...
I have created a checklist record in the Checklist Administration table, where the record belongs to the Universal Task application scope and the source table is set to the Universal Task table.However, users with the sn_hr_core.checklist_administrat...
Hey Guys, I Have a question regarding the data stream company IDs.there is one OOTB subflow "Get Company IDs" which calls it "Look up Organizations"but when I use a custom subflow and call it it returns more record , how is it possible?And also it g...
Hello, I have selected document template and after preview i am getting below error and logs. Can someone please help with this Error:Logs:Request : <sysid> failed with ' Conversion failed. Cannot invoke "java.io.ByteArrayOutputStream.toByteArray()" ...
