Manual HR case Creation Issue NON ADMIN USERS

[mdshahvez11]

Hello Everyone,

In HRSD, when creating an HR Case manually by clicking the "+" icon inside Agent Workspace, I’m able to create the case successfully — as shown in the screenshot below:

However, when I impersonate a non-admin user, the page either doesn’t load properly or is completely blank — as shown in the screenshot below:

Can anyone suggest me on this , How to configure this ?

[Shraddha Kadam]

Hello @mdshahvez11 ,

Could you provide a latest screenshot of the non-admin user view?

[mdshahvez11]

@Shraddha Kadam 
Below is the SS , with use having admin role , the form is loading correctly and fully :

Pls Find Below SS , user with sn_hr_core.basic role , for which the form is not loading :

[Shraddha Kadam]

@mdshahvez11 ,

Does the User have the workspace_user role? 

[mdshahvez11]

@Shraddha Kadam 
Tried by giving the workspace user role.
but still the issue is there.

[Shraddha Kadam]

Hello @mdshahvez11 ,

Issue is weird....Please see if there are any updates in the Agent workspace for HR Case management plugins.