Manual HR case Creation Issue NON ADMIN USERS

mdshahvez11
Tera Contributor

‎07-17-2025 10:24 AM

Hello Everyone,

In HRSD, when creating an HR Case manually by clicking the "+" icon inside Agent Workspace, I’m able to create the case successfully — as shown in the screenshot below:

mdshahvez11_2-1752773011633.png

 

However, when I impersonate a non-admin user, the page either doesn’t load properly or is completely blank — as shown in the screenshot below:

 

mdshahvez11_3-1752773023628.png


Can anyone suggest me on this , How to configure this ?

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GlideFather
Tera Patron
In response to mdshahvez11

‎07-17-2025 11:14 PM

Hi @mdshahvez11 

if admin can see something and non-admin cannot, please review the ACL on that table and particular fields

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