@mention is not working in HR Agent Workspace

Jagadish Sanadi
Kilo Sage

‎08-11-2023 10:47 AM

@mention is not working in HR Agent Workspace

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Sandeep Rajput
Tera Patron
Tera Patron

‎08-12-2023 07:18 AM

@Jagadish Sanadi This is already a known issue in the latest release a problem ticket PRB1685124 has already been logged for this issue by ServiceNow. 

 

A workaround to trigger @mention issue on workspace is to use Form's Save button instead of worknote's post button. 

 

A similar thread has also been logged here https://www.servicenow.com/community/developer-forum/user-is-not-receiving-notification-for-mention-...

 

Hope this helps.

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