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Update the Transfer Notes on HR Case

Hello All, OOTB Transfer notes are coming with html code while transferring the case to IT Dept.Can someone let me know where to make changes so that HTML tags will get removed ?Thanks,Pooja 

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COE not showing up post upgrade

Hi Team, We have recently upgraded to Utah Patch 8 today but post upgrade we observed that COE is missing while creating Cases from HR agent workspace. What could be the possible reason for this?Thanks.

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Resolved! Access to api 'put(sys_user_preference.value)' from scope 'sn_hr_sp' has been refused due to the api's cross-scope access policy - How to fix this erroe

Access to api 'put(sys_user_preference.value)' from scope 'sn_hr_sp' has been refused due to the api's cross-scope access policy   How to fix this error.   In Header widget I used the below lines   Server Side -  var myreturn = false; var prefVal = g...

Priyanga7 by Kilo Guru
  • 4525 Views
  • 9 replies
  • 5 helpfuls

Virtual agent ATF

We have a topic specifically for esc portal were we are giving show me everything optionFor this topic we want to create atf test caseNow in va topic designer when in context when we choose portal as esc and then click on create test case then we cho...

Using Create an employee form field mapping is not working

Hi All, Can someone please help me on below query, I have created employee form for HR task table I have mapped two fields after selecting the value from portal values is not showing on task form. Task is closed completed but in confirm travel & expe...

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nikhitha24 by Tera Guru
  • 366 Views
  • 1 replies
  • 0 helpfuls

Internal Support for HRSD

Hello, Looking to understand what kind of internal support other companies have for the implementation, maintenance, upgrades, and enhancements of the HRSD platform. --How many FTE's do you have working on HRSD, and what is your company size?--What i...

nknapek by Tera Contributor
  • 427 Views
  • 1 replies
  • 1 helpfuls

Flow designer

Hi All,I have created a flow in which after case is closed complete and when a new additional comment is put into the case , a new case should be created. I want to ignore the additional comment put by the system . is this possible?

kali by Tera Contributor
  • 188 Views
  • 1 replies
  • 1 helpfuls

Static translations

Hi All,Is there a possibility to create static translations in notifications without the use of dynamic translations . Thanks in advance

kali by Tera Contributor
  • 244 Views
  • 1 replies
  • 0 helpfuls

Resolved! Hr Service field is not populating

Hr Service field is not populating when created from Record Producer. This is what I have in the script current.hr_service = gs.getProperty("sn_hr_er_case._Leave_SysID"); Can someone direct me as to what I'm doing wrong?

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HRSD Requirement template

Hi I am looking for HRSD Requirement template(sample Excel file) that can be shared with customer to capture initial requirement, Could you please share that. @Maik Skoddow @Mark Roethof @Gaurav Shirsat @ghaing  @tltoulson @Ankur Bawiskar @Chuck Toma...

Automated Test Framework Script

Hello everyone, I have a requirement in ATF where we are generating a HR case and under that we have several HR tasks like laptop selection and mobile selectionSince we are unable to navigate through these HR tasks within the Service portal, we need ...