In HR agent workspace when the person A updates the HR task assignment group , after that when person B updates the "assigned to " field in the HR task , the work notes shows assigned to field is updated by person A even though the field is updated b...
Hi ,I have configured ai search in servicenow esc portal . there are some topics under knowledge articles . I am unable to select two topics at the same time . Is there a way to select two topics at the same time.
Hi all, Client is requesting for functionality to exist where a deskless employee can send an SMS text message which in turn would be ingested into ServiceNow and create a general case. Does anyone have any previous experience with a similar solution...
Hello Experts,I need to add a Ribbon for SLA time remained for each hr case record in workspace case page,didn't find any document here regarding this request.the aim is to show the remaining time for each hr case inside the form or above it.thanks
Hi All, We have a requirement to generate PDFs which we are able to generate using fillable PDFs configured under managed documents and fields mapped in document templates. However, we have another requirement where the agent needs to update the fiel...
Has anyone implemented EDM in Poland? - Poland has very strict rules on how documents are stored and I was hoping that someone may have already done this and is able to share their experience.
Hi All,Actually we have a requirement that , we need config Overview section in the HR agent workspace likeNeed to display following Card Lists visible in the Overview section?1)VIP Cases2)SLA at Risk3)My Cases4)My Tasks Please help me to achieve thi...
Hi Community! How do we know/check if the Machine Learning is enabled or not for the Recommended for you ('Relevant for you' widget) in the EC Portal? is it enabled by default if we have ML and HR Core application are installed?The other question, in...
Hello Team,Currently, the user selected in the variable 'Requested for' is NOT the same as in 'Request for' of the 'Request/Order Confirmation' checkout box. I need the same 'Requested for' as in 'Request for' on the second checkout box.For this, I c...
I am trying to save a filter to the "Default View" rather than saving this as a filter.
Hi! I have a Catalog client script that is the following that will be set bellow. What I want is to check the value of the openedFor field and subjectPerson field and force them to be the logged in user value if selected a specific choice on the sele...
When i was attaching a file with the name consisting of & it is reflecting as & can anyone help me how to remove & in the file name. E.g: file name as servicenow & ..... it is reflecting as servicenow & ....
Hi All,I want to display a dialog window whenever a particular state of a hr case is selected . Whatever value is put into the dialog window should be mapped to the worknotes of the hr case . Thanks in advance
Hi All,Actually we have two text fields that Validation Regex set as " Currency" and default value set as "AUD$", one field is displayed based on other field, for that i have written ui policy, for this field the default value not shown on the form ,...
Hi All, We are planning to integrate SNOW to SailPoint for On boarding and Off boarding process.Sailpoint team suggested to store the details in a custom table.How can we store variable values into a custom table after submitting request. Is there an...
