Forum Posts
Workday HR - ServiceNow Integration
Hi AllmI am trying to integrate workday HR with ServiceNow. My objective is to pull HR Profiles from Workday using integration.What is the best way to do this REST or SOAP?When I try to get OAuth token from a SOAP Workday Client, I see a workday Log ...
Resolved! HR Lifecycle Event: Upload user photo from File Upload activity type
I have activity on the lifecycle event for new hire to upload photo for user profile. How can I update user profile photo after activity completed. I tried having a flow that gets trigger after the HR task (photo activity) is completed which does the...
Resolved! Style indicator needed in HR Agent Workspace
I added a indicator (styles) in HR Case but cannot see it in HR Agent Workspace. How do you use the same javascript config in Workspace to show a color indicator?
Reference Qualifier Issue
Hi All,There is requirement we don't want to select employee from "Employee" dropdown list for "IN" country from record producer. Put the condition wrt to employee's country from user's table & there is another country field from HR profile table. If...
IT Incident from HR Case Form
I would like to provide option for HR Agent to open IT Incident from HR Case to allow for end to end case management between HR and IT. Has this been done by anyone.
Some Related list not copying when case tranfer from one HR Service to Another
I have a requirement for to mapped (Copy) related list when case is transferred from one HR service to another HR Service .I used business rule to complete this requirement all the related list that are mention in BR is copying correctly when case is...
KPI / Benchmarks
I am looking for the benchmark for number of incident per FTE for L1, L2 and L3 support for application / enterprise application/ Infra support
Resolved! Close Parent HR Case when all the child task get completed
Hi All, I am working on New Hire Onboarding and wanted to close the Parent case to close completed state , once all the child task( which can be HR Task + Request + SR request) , from all different tables get closed , then parent case should get aut...
Put "Subject Person" in OOTB HRSD in the title for few specific HR cases?
Hello Is there a way to put "subject person" for specific 4-5 HR Services instead of "opened for" ?Please advise where I have to dig thx
ACL debug in HRSD
Hello.We have a specific case and I wonder how I can debug ACL's Authentication is via SSO for users. ACL's are checking Impersonation - (system property ImpersonateCheck is set to true) so me as admin can't impersonate. This is because we need to im...
HRSD Role Question
I am looking to grant my general HR population visibility to dashboards related to HR Cases and Interactions. I want to ensure that they can see the reports/dashboards but cannot drill into individual cases (unless it was opened by them or is a speci...
HRSD - Groups Manager
Hi, I am hoping someone could explain what the manager attached to a group can see or what functionality they have.I am unable to locate any documents confirming what that manager can see, currently within our groups we have managers assigned to a gr...
Resolved! Changing the auto-populated value of HR Case Short Description
Maybe I'm missing something simple in terms of configuration, but how can I change the auto-populated value of the Case Short Description? Right now it's filling in the format "<Service name> Case For <Opened For user>". How/where is this value set? ...
How to get Docusign documents using envelope
Hi all, I've created an action to get Employee documents from DocuSign using envelope, I'm getting error as below. Also the Document I'm not seeing in output.Error: Cannot read property "length" from undefined,Detail: Cannot read property "length" fr...
