Hi All,What is meaning of "A value in the Lifecycle event type field is required. Add the Lifecycle event type field to the form using the slushbucket" message? Please help I want to populate life cycle event type in the form?
HI All, I want to know what is "Applied Max Capacity" of an agent in awa_agent_capacity table. Does it define the maximum number of interaction chats that can be assigned to an agent?
I am trying to prepare for new HRSD implementation for a customer. What would be the steps to start with including which plugins to install, configurations etc.
HR Case approval tasks has been assigned to group, show the approval task in the HR Agent Workspace bucket (Assigned to My Group) View.
One of our customers wants just Discovery and ITAM without wanting ITSM. Has anyone come across this kind of request? or will it make sense to just implement the the above 2 without ITSM? RegardsMansor
I have a question about the Record Producer script.I have a variable set for the user information input section that can be used in other catalogs.I would like to get the value in the variable set and set it to the field in the record when I create t...
Hi Team,I am facing an issue while configuring virtual agent. after some time, chat get disable and showing message above as attached snap.however, when I am going to "sys_cs_context_profile" this table and click on "Test" then it will start working,...
Hi all, I am trying to download attachments using UI Action. The UI action looks like below attached image. I have tried g_navigation.openPopup, window.open, action.setRedirectURL and also GlideDialogWindow. Also when using window.open, the property...
When we transfer the case with existing case number,Can we get notification email as "your case has been transferred so and so number like that"?
After opening workspace ,trying to create a new record and on the right side attach option is available but on clicking the attachment ,its not giving browse option to select the attachment from the system .where should we check the attach functional...
I'll preface this with the fact that we do not have access to Performance Analytics. We have a requirement for the analytics team to be able to report on all cases without giving them access to fields that would identify who the case is for/about or ...
Hi, I need to provide User read access to HR Task, Metric Result and General Case table. Can anyone please tell which role will be sufficient to provide access to above table. Regards, Nivedita
Bulk closure of hr cases which are created before December 1st 2023 through fix script.Need Help?
How to add Knowledge article to HR service? in HRSD As per the Fundamental course it says KB articles can be added to HR case, HR catalog item and HR service. Can anyone help me to add KB article to HR service? Best Regards,Pooja
Hi, I was able to display the knowledge article in the portal, but the loop only returns one (1) record. Am I missing something here? Any help would be greatly appreciated (I'm stuck here for 3 days now): Server Script: (function () { var t = data...
