Resolved! how to retrive the Deleted Records
Hello Community, I have deleted the records by mistake, how can can i retrive it. Thanks,
Forum Posts
Grafana to create incident in Servicenow
Hi Team, I need to know how an alert from Grafana can create an incident in ServiceNow? If someone has already worked on this then please share some insight or approach to get this done.
Resolved! Hide Comment/Worknotes from HR agent workspace
Hi Community, Comments/Worknotes needs to be visible only under Compose section of HR case and it should not be visible beneath short description. I tried to achieve this using UI policy but this is hiding even from Compose section. Please guide the ...
Resolved! Adhoc approval "Add an Approval" Ui action not working in HR agent Workspace Tokyo
Hi All I have a requirement where i am using Adhoc approval option in HR case management. I added "Agent can add an approval" in case options on HR Service. Add adhoc approvers to an HR case in the Agent Workspace for HR Case Management (servicenow.c...
Inbound Email body not copying to Additional comments in HR case
HiMy requirement is when HR case is closed,if user responds to any of the email, then the reply of the email body should copy to additional comments and state should change to work in progressBut the email body is not copying to additional comments a...
Flow designer rejection comments
Hi All,I am using flow designer in hrsd , it send approvals to one or two approvers. I need to capture the rejection comments of the approver. I used look up record , but sometime same rejection comments are copied to hr case two times, if there a...
Need to edit contact card on HR Case workspace
Hi Team, I want to add one more field in contact card on HR workspace.I am able to add field by opening HR agent workspace in UI builder and editing contact card (in configuration , in contact fields I added extra field) .but I am not able to add dyn...
Resolved! REST API call with mutual authentication
Hi All, I created a REST message for the GET call and tested it with mutual authentication. Mutual authentication is working fine.I created Flow, Subflow, and action. In that action, I am trying with REST step. But REST Step does not support mutual...
HR configurable Workspace not showing in the Workspace Menu after installation
Hi Folks,After installation of plugin 'Agent workspace for HR case management' for Configurable workspace for HR, I am not seeing its presence in the 'Workspace' Menu of banner in next exp. UI. Please advise. Thanks
Document Template Advanced Scripting
Hello, I have a Form That needs to be filled out by multiple users. My goal also with the form is to make sure that the data that we already have is prepopulated on the form. So far I have all of the data being prepopulated. I am running into the iss...
Resolved! User Profile Vs HR Profile Vs Employee Profile
Can someone explain me each of these feature, comparison and differences between them. starting with why do they exist, what is their purpose?
Workday Spoke - Look Up Worker Profile
Hi Everyone, I'm trying to use the Workday spoke only for fetching hr profile data about employees.I configured all of the components as the documentation guided.When I'm testing the integration directly from the "Look up worker profile" action with ...
Need to know how records in "ML_Solutions" table gets created.
I am seeing, "Solution GlideRecord does not exist, please train the solution definition." error in system logs, while debugging it i came across "ML_Solution" table, i am trying to check how records in this table gets created.
Workday - ServiceNow Integration
I understand there are three options to determine this integration: 1. HR Service Delivery Integration - OOB for Worker Profile, Dept, Location, Todo's2. HR Service Delivery Advanced Integration - Total Rewards Widget, Holiday Calendar Widget, Payrol...