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Quick Messages vs Email Client Templates?

Wondering if anyone can explain the major differences between ServiceNow "Quick messages" and "Client email templates".  We are interested to know when you might want to use one over the other?  Today our company uses Quick Messages via Agent Workspa...

Dawn25 by Tera Expert
  • 2491 Views
  • 2 replies
  • 3 helpfuls

Maximum date should be selected in date picker

Hi team,I have a requirement that need to select the 31/12/9999 in date picker while giving any condition that end date is not on 31/12/9999.and one more question,Need to create user criteria from Hr Profile table , how to implement this ThanksNandin...

Nandini1406 by Tera Contributor
  • 338 Views
  • 2 replies
  • 0 helpfuls

How to create Journey Accelerator from flow

Is there a way to create a Journey Accelerator using a flow action?We have a case where we want to automatically generate a Journey when we receive an application from the catalog.If possible, we would like to generate it with a flow action.If it is ...

MiY by Tera Contributor
  • 431 Views
  • 1 replies
  • 0 helpfuls

Conversion of date/time format

Hello I have to map the value to date/time field from transform map. In data source i am getting the value in the below format09/29/2020 7:39 PM. I need to add 12 hours if it is PM. I want to change this to mentioned format  09/29/2020 19:39:00. need...

mahiakash by Tera Contributor
  • 846 Views
  • 1 replies
  • 0 helpfuls

Need help with using Document template script

Hi all , We have a document block created and a document block content created for a particular table with some filter conditions.  In the HTML body we want to call a document template script.I have not used it before and hence have some doubts. We w...

muktha1 by Tera Guru
  • 1793 Views
  • 3 replies
  • 0 helpfuls

Resolved! What do the date offset fields on HR Task do?

Date offset quantity, Date offset type, and Date offset units are all on the HR Task table but I can't find any documentation or community posts on how they're utilized. I thought they might be able to adjust the due date on insert but it didn't chan...

Widget

I need to create a widget that fetches the related article of an item and displays it on the hub.

BrunoBall by Tera Contributor
  • 313 Views
  • 1 replies
  • 0 helpfuls

Resolved! Reactivate User in HR Agent Workspace: HR Profile

I am attempting to add the Reactivate User UI button to HR Agent Workspace: HR Profile. I am able to get the button to display, but I am having trouble getting it to actually do anything. I have tried several entries in Workspace Client Script on the...

Drag and drop attachments not working

Hi everyone, hope I find you well The upgrade to Vancouver brought drag and drop of attachments. The problem is that in my instance, after the upgrade, drag and drop does not work on the Portal.After I click the attachment icon it opens a window to s...

rafas_2703 by Tera Guru
  • 1288 Views
  • 2 replies
  • 1 helpfuls

Granular Delegation - All Notifications

Hello together, We are currently implementing the "Granular Delegation" plugin and I've noticed that the documentation states that it is possible to select "All Notifications" and "Meeting Invites" for granular delegates.However, it seems that this s...

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Resolved! Setting a home page for a certain group from ui builder

I would love to get help.I'm trying to set up a home page depends by groups in UI BUILDER.For example, if I am a group member from specific group like IT, I will see a certain page that I have built.I tried to enter a condition in the field found in ...

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Tal5 by Giga Guru
  • 1384 Views
  • 4 replies
  • 2 helpfuls

Hr case visibility restriction with business rule

Hi all I have few groups Like 1. Group A2. Group B 3.Group C and so onI want to make these groups to see cases only assigned to them and they should not see the cases of other groups

Ramesh01 by Tera Contributor
  • 757 Views
  • 5 replies
  • 0 helpfuls

Resolved! Does the parent update set scope always have to be Global?

Random question -- can I have a non-Global parent update set, if my update sets are in different scopes? For example:Update Set 1 in HR Core scopeUpdate Set 2 in Employee Center Core scope Can update set 2 be a child of update set 1, or does a third ...

jcmings by Mega Sage
  • 1198 Views
  • 2 replies
  • 3 helpfuls