Missing attachment on ATF Step after clone

[AndyvanStei]

ATFs are created on Dev an pushed to Acceptance and  Prod. Some ATF Steps have an attachment step with an Attachment.

The issue is that after we clone Prod back to Acceptance, we are missing the attachment.

The Clone request we

• Make sure NOT to check Exclude large attachment date.
• We doe have Exclude for sys_attachment and sys_attachment_doc
• We do have a Preserver for sys_attachment where table name = sys_atf_step AND sys_attachment_doc where table = sys_atf_step

So why are attachment not preserved on Acceptance? We do not want to have other attachments in Dev due to sensitive information.

Any sugestions?

Note: I do notice there are no Preserves on ATF tables and the seem to intact (include the Attachment step itself with a sys id mentioned of the attachment, but attachment is not found)

[Shaqeel · Accepted solution]

Hi @AndyvanStei 

You need to create HI ticket as you have used best practice, this usually does not happen.

Kindly provide us the reply from them, it will be helpful for us.

Regards

Shaqell

[AndyvanStei]

I did that, but up to now, no reply.