I am new to service-now HR platform and was trying to attach a knowledge article with an attachment to a knowledge base but the attachment is not found with the article on the service portal. Please advice.
Hello, Hoping somebody can help. Thanks in advance! I have been getting the 'Workflow undefined, maybe missing global qualifier' error every time I open any case in HR Module. This has started to happen after I created a new record producer for our H...
Hello, I would like to understand the difference between sn_hr_core.basic and sn_hr_core.manager role , in terms of visibility and scope of authority in servicenow platform? Please dont include the the number of roles which are inherited in the sys...
Hi - what is the best way to edit the menu items on the navbar as shown in the attached? Looking into html/css, however is there a way to configure them? Not finding the header record in the "instance with menu" table for this - is there somewhere el...
Good afternoon. We are in need of some help with HR Case. When you are creating a case from the platform, there is the ability to enter the “Opened for” and the “Subject person”. However the widget the does the search only returns the name infor...
I would like to change the color of the text in the portal search widget. In our case, we are using the typeahead search widget. The text I want to change is the text that appears in the box before you start typing. We would like to make the color o...
What is the best-practice method to prevent assignment of HR cases to an agent who is temporarily out-of-office (e.g. sick, vacation, etc.)? Assume that assignment is performed normally using matching rules and manual re-assignment.
Just started looking into Orlando - the HR Lifecycle Activity Set Progress Bar is not rendered on the UI16 case form, even though it's there. Anybody else noticed that (and has a solution)? It's configured on the form: But not displaying:
Does the client role assignment functionality work for you guys? It seems to be very inconsistent in both my company's instance and my dev instance. I have not made any modifications to the script includes or the scheduled job. Example from my dev in...
Hi all, I have a requirement to remove synch between the HR profile and User table the below fields "First name" , "last name" I tried to deactive the business rule and script include 1) BR:Synchronize fields to sys_user 2) BR:Synchronize fields to...
Hello, I am trying to create a pretty basic closed HR Task report, where I run into trouble is I also want the report to contain the name of the HR Service the HR Task is sitting on and the Assigned To of the HR Case. In PeopleSoft, I would just joi...
Hi, I have cretaed a scheduled job to mask PPI information on HR profile table. Below is my script: var gm = new GlideRecord('sn_hr_core_profile');gm.query();while (gm.next()) { gm.ssn='xxx'; ...
Hello, I need help with creating an email notification for HR case opened to be sent out based on the following conditions: HR case is active (manually created by HR agent) Notification will be sent to Open for, Open by and Watch list If the case ini...
Can anyone please help me with the attachment sync, I have written a BR for attachments to move from child to parent, which is attaching all of those if a new attachment is done on the child case. I need only the latest once. table: sys_attachment af...
I'm trying to work through an alternate way to transfer a Case by switching the COE and HR Service values in the existing case, rather than cancelling and recreating. I'm coming across a bunch of items that I need to account for, and wanted to see if...
