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Resolved! Is there any available reporting on Checklist items?

We have checklists as fulfillment instructions in some of our HR Services, but we are wanting to find a way to somehow report on these checklists. For example, I would like to see for all open cases with XX as HR Service, what was the most recent che...

Resolved! New COE vs Topic Category and HR Service

Hello, My employer has asked me to create a new COE called 'HR Position, Compensation, and Offer Request'. They are looking for a new COE that they can use to handle these types of cases in a secure manner, making sure they are restricted from normal...

Mandatory Attachments on the Record Producer

Hi, I want to make Attachments mandatory on the record producer (on the servicenow platform, not the portal).  I have written a client script using DOM. However, thats going to cause updrade issues. Please see the attached screenshot. My question is ...

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Community Alums by Community Alums  
  • 3522 Views
  • 7 replies
  • 4 helpfuls

Opened for ,subject person, hr service not populating on the hr case form

Hello, I facing one issue. I created HR service and the associated with the case template. When I create case as an admin, I am able to see the all the details on the form including HR service, opened for, short description, subject person.      HOw...

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Community Alums by Community Alums  
  • 2880 Views
  • 9 replies
  • 7 helpfuls

Redirection from backend platform to Portal

I need to redirect users from the back end platform to portal on click of a button. In the sysapproval table, once the user clicks "approve" or "reject", he is taken to the list view of all approvals. Instead of that, the user should be taken to Empl...

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Resolved! UI Action condition too long

I am facing an issue where the Start Work button is not showing up for HR Tasks once the case enters a new state that we created.   I need to add an OR condition here to take into account this new parent state, but there isn't enough room in the fiel...

matt v_ by Mega Expert
  • 4610 Views
  • 8 replies
  • 10 helpfuls

Resolved! How to capture catalog item variables in the description field

I have created some catalog items, some of them have quite lengthy variables and I would like to map all these variables to the description field on the case template of specific case table. So an example of a catalog item is Request Renaming of Orga...

Resolved! Awaiting Acceptance State

Hi All, I have a requirement : If I accept the resolution the HR Case state changes to Closed Complete  If I do not respond in 5 days, the HR Case state auto-changes to Closed Complete. If I reject the case, the HR Case state changes to Work in Progr...

Community Alums by Community Alums  
  • 2944 Views
  • 7 replies
  • 8 helpfuls

How can I add my new custom COE in the COE Configuration page?

I have created a new COE. It was automatically added as an answer to the "task" interceptor, but if I go to the "COE Configuration" page ("hr_license" ui page) I cannot see my new COE in order to be able to activate/deactivate.  Reviewing the UI pag...

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Jonathan72 by Tera Contributor
  • 4320 Views
  • 2 replies
  • 2 helpfuls

Resolved! Bulk Case Creation - Scheduled job issue

Hey SN Comm! Around 3pm yesterday, Nov 12th, I went to 'Create Bulk Cases' --> downloaded the email template --> added two users emails as a test (myself included) --> uploaded that file with the two emails --> the system file load was successful and...

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Resolved! Email image filtering properties - Ignore email Signature Images

Hey SN Comm! I am looking to get on board with ignoring email signature pictures. I did some research and found documentation on how this can be done: Email image filtering properties I also found a couple of community posts where others have wanted ...

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Resolved! PDF Fillable fom

i have a client that would like to take all the information that has been completed in the fillable PDF and store it in ServiceNow. Is that possible?

paradise624 by Tera Contributor
  • 2232 Views
  • 12 replies
  • 0 helpfuls

Knowledge Blocks not found after clicking "Add Blocks"

When trying to add knowledge blocks to KB articles, after clicking the "Add Blocks" button nothing appears. Receive a message stating "Your search term "<searchstring>" did not match any blocks". The blocks I have created are in the same KB, are acti...

Diane23 by Kilo Contributor
  • 1583 Views
  • 6 replies
  • 1 helpfuls

SLA and HR Tasks

Hi All, I need to run a SLA on an HR Task, Is this possible?  I need to run the SLA when the HR Task starts and when the HR Task is closed. 

paradise624 by Tera Contributor
  • 2569 Views
  • 13 replies
  • 1 helpfuls

Access rights in HRSD

We are working with the access right structure for Case Mgmt in HRSD. As I understand it, out of the box all HR Professionals (users with the sn_hr_core.basic role) can read and write all cases. Is that correct?Do you have examples on other types of ...

Tomas Westin by Tera Contributor
  • 2309 Views
  • 6 replies
  • 2 helpfuls