What is the best-practice method to prevent assignment of HR cases to an agent who is temporarily out-of-office (e.g. sick, vacation, etc.)? Assume that assignment is performed normally using matching rules and manual re-assignment.
Just started looking into Orlando - the HR Lifecycle Activity Set Progress Bar is not rendered on the UI16 case form, even though it's there. Anybody else noticed that (and has a solution)? It's configured on the form: But not displaying:
Does the client role assignment functionality work for you guys? It seems to be very inconsistent in both my company's instance and my dev instance. I have not made any modifications to the script includes or the scheduled job. Example from my dev in...
Hi all, I have a requirement to remove synch between the HR profile and User table the below fields "First name" , "last name" I tried to deactive the business rule and script include 1) BR:Synchronize fields to sys_user 2) BR:Synchronize fields to...
Hello, I am trying to create a pretty basic closed HR Task report, where I run into trouble is I also want the report to contain the name of the HR Service the HR Task is sitting on and the Assigned To of the HR Case. In PeopleSoft, I would just joi...
Hi, I have cretaed a scheduled job to mask PPI information on HR profile table. Below is my script: var gm = new GlideRecord('sn_hr_core_profile');gm.query();while (gm.next()) { gm.ssn='xxx'; ...
Hello, I need help with creating an email notification for HR case opened to be sent out based on the following conditions: HR case is active (manually created by HR agent) Notification will be sent to Open for, Open by and Watch list If the case ini...
Can anyone please help me with the attachment sync, I have written a BR for attachments to move from child to parent, which is attaching all of those if a new attachment is done on the child case. I need only the latest once. table: sys_attachment af...
I'm trying to work through an alternate way to transfer a Case by switching the COE and HR Service values in the existing case, rather than cancelling and recreating. I'm coming across a bunch of items that I need to account for, and wanted to see if...
Minimal role required to access the confidential info in hr profiles sn_hr_core.profile_reader or sn_hr_core.profile_writer are minimal or Is sn_hr_core.manager role also comes into minimal to access the confidential info in hr profiles
Hi, Tell us about servicenow's HRSD. I am the Human Resources department and a beginner in both IT and servicenow. But I have a requirement to explain HR internally and design it. So far, I've read the official documentation and the community, but I ...
Created a check box for HR case confidential . When its checked- true then the HR case should be only visible to HR admin. I dont want to go with ACL . Any other way to approach this? Thanks
Hello ServiceNow community, We would like to automatically set a HR case to a State of "Closed Complete" if the HR case has been sitting in the "Awaiting Acceptance" State for more then 2 business days without a response from the customer. Would the ...
I'm trying to remove from SN bad records loaded previously from Workday. For example, if someone is hired in error and then that hire is rescinded, I want to remove the EE from ServiceNow. I can tell it's a rescinded hire because the Workday Web Serv...
Hey Comm! I have a simple task that I am trying to accomplish. I am blanking on the route to take for what I need. I currently have a UI Action 'Grab Attachments' on the HR Task Table. Simply, it copies the parent attachments and posts them to the Ta...
| User | Count |
|---|---|
| 13 | |
| 5 | |
| 4 | |
| 3 | |
| 3 |
