Missing records/specific column data during export from HR Agent Workspace

aditipodder
Tera Contributor

‎04-28-2023 06:55 AM

Hi All,

 

I am facing an issue where after exporting the HR profile from the Agent Workspace, some of the records are missing sometimes and sometimes the data in a few columns are missing.

 

I am trying to navigate through the components but cannot find them all. The Export button I found under "list actions" which opens a Modal window. But, I can't track where this modal window is located. 

 

Any help in figuring out the location of the Modal window is appreciated. Also, if anybody else faced any similar situation with missing data in export, please share your thoughts. 

 

Thanks,

Aditi Podder

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Syedmd08
Kilo Guru

‎04-28-2023 11:18 AM

It sounds like you're trying to locate the modal window that appears when you export the HR profile from the Agent Workspace in ServiceNow.

The location of the modal window may depend on how your instance is configured and what version of ServiceNow you are using. However, in general, the modal window should appear as an overlay on top of the current page, usually in the center of the screen.

To locate the modal window, you can try the following steps:

  1. Open the HR profile you want to export in the Agent Workspace.
  2. Click on the "Export" button under "List Actions."
  3. Look for a window or overlay that appears on top of the current page. It may be partially transparent and have a title like "Export Profiles."
  4. If you still can't locate the window, try using your browser's developer tools to inspect the HTML and CSS of the page. Look for elements with class names or IDs that match the modal window.

As for the issue with missing data in the exported file, it's possible that there is a problem with the export process or the data itself. You may want to check with your ServiceNow administrator or support team to see if they can help troubleshoot the issue. They may also be able to provide guidance on any known issues or workarounds for exporting HR profiles.

 

Please mark my reply as Helpful and/or Accept Solution, if applicable. Thanks!