Hi, After we close our HR cases, we send a satisfaction survey to our team member. Our response rates has been coming around 10%-15%, which seems low to us. Would other large companies (30,000+) be able to share their response rates to benchmark? Th...
Our team is using Lifecycle Events and trying to configure an HR Task for HR Fulfillers to complete. The task involves filling out a form on a custom table. What is the best way to configure this? Do we configure it as a HR Task Type = URL and pro...
I am trying to create a campaign to show a banner on the portal and send an email to employees on their birthdays. I know this is possible because it seems to be included in most demos that I have seen. What I haven't figured out is how to actually c...
When ever I am changing the priority the new sla is not attching. Whenever the case is raised it will be in awaiting approval state. After the approval it will be set as ready.Attached screenshots for the same. Additionally I tried to remove the cond...
Hi everyone!I wanted to add a container slip on To-dos tab on ESC Portal. (Check image to see how it's appearing now):I added the container splits onto the record producer, and on the backend variables it appears just fine (Check image to see how it'...
Hello All, Virtual agent chat bot is not sending the response as text to user after he/ she selects the option one as a choice.It's going to end message or greetings instead of giving text as something to the user.Can anyone help me on this. Regards,...
Can you please tell me if bulk case creation feature is available in configurable HR Agent Workspace?
We are going live with ServiceNow in just a couple weeks, along with Employee Center Pro. We have two SN internal KBs we have been using for the past year and have been appreciating how this pulls into the case/workspace with Agent Assist. My questio...
Hi, I am having a requirement to have condition based statements to be included in my offer letter. I could see Document Template blocks, document template block contents and document template scripts are the concepts we can leverage to achieve this ...
I am trying to start a conference call from one of the incident records, but the alert in red says 'Failed to create a meeting'. Could you kindly provide any solution to this?
Hi all, I have set up ServiceNow app on Teams, and just wanted to know how to notify users with some changes on ServiceNow (e.g. assignment group, assigned to, or any other intentional notification). I want to realise this by using Chat on Teams not ...
Our HR Support Center team requires the ability to have access to all content in Knowledge Articles and Blocks. It has come to our attention that when utilizing the Agent Assist "Search as Customer" in HR Agent Workspace, they are still seeing all co...
How to dynamically add images through script or pdf mapping.
Hi All, I am trying to migrate from Agent workspace to HR configurable workspace. But, during the configuration steps I am having few difficulties and can't find any documentation related to the configuration steps. In the previous Agent workspace we...
Hello,Does anyone know how to set the View Article button in Genius Result to display?Thank you very much.
