Create access control where user with ITIL role will not have read access for incident record

[Priya Solanki]

Hi all ,

       Create ACL where user with ITILrole will not have read access for incident record. what process I need follow?

[Community Alums]

Hi @Priya Solanki ,

On the Incident table you need to check for which roles the read acl is created for.

And then modify the read ACL of incident table for ITIL role.

[Sandeep Rajput]

@Priya Solanki You will have to deactivate following OOTB ACLs to prevent ITIL role users from viewing the incidents.

1. Read ACL: Deactivate the following read ACL with ITIL role.

2. Read ACL with role sn_incident_read.

Once both of these ACLs are deactivated, user with ITIL role will not be able to see the incidents within incident list.

Hope this helps.

[Priya Solanki]

 its working Helpful. if needed than also check task table once.

   Thank you.