My open request is not visible to some users in now mobile app

Harsha38
Tera Guru

‎07-26-2023 01:49 AM

My open request in now mobile is visible for only some users and not visible for some other users. How to make it visible for everyone

@Ankur Bawiskar @Harsh Vardhan  @michaelj_sherid @asifnoor @Jaspal Singh 

 

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michaelj_sherid
ServiceNow Employee
ServiceNow Employee

‎07-26-2023 05:54 AM

@Harsha38 Can you be more specific? Are some users not seeing the applet itself for the "Open Requests" in Now Mobile? If so, do these users have the same role? If you can provide more specifics this will allow us to understand what is happening.

 

Regards,

Mike

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Community Alums
Not applicable

‎07-26-2023 10:47 PM

Hi @Harsha38 ,

As the name suggest "My open request", it would only show the requests opened by you OOTB.

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