Hi,I got a state field in a Table with the following states New, Open, Acknowledge, Respond, Closed , Withdrawn etc. There are no validations/ approvals Required for a record to change the state , so I am thinking that a Flow is not required (state i...
We have used the Update Set created in Development environment and imported it to the Staging environment. After the import we previewed it and committed it. We then tested it. The Life Cycle Event (LCE) was triggered as expected but the Activity Set...
Hi All,There is a option to save emails as draft in agent workspace. But i am unable to find the table or the area in agent workspace where the draft mails get stored. Please help me on this. Thanks in advance.
Hello Experts, I have created a new table in "Human Resources:Core scope". This table extends the Import Set Row table as this one is a staging table for data import. Standard security controls have been created together with the table. The user that...
I have a scenario where an activity should be triggered only for new hire users. Even though I have configured the audience field(audience type: users) for new hires people, the activity still triggers for the contractor people.
Hi All, In our system, various presence states are present across different scopes. While all these states are visible in the HR agent workspace, I intend to limit visibility on HRSD to "available," "away," and "offline" states only. Any insights or ...
Scenario: Using the OOB Tuition Reimbursement HR Service, user submitted a Tuition Reimbursement request via Employee Center. HR Case was opened and assigned to appropriate Assigned To Group. HR Task assigned to Subject Person was created for them to...
Seems ServiceNow will have additional approver license fee if we assign the approver_user role to the approver directly, but do not charge it if we assign the sn_hr_core.manager to the approver, actually sn_hr_core.manager include approver_user role,...
Hi everyone, The issue I am facing is when I try to translate a Knowledge article trough ServiceNow machine translation it doesn't appear on the "Translated versions" related list but it creates an article. When I translate an article with this metho...
Hi all, We have two Instances and I can see "Analytics Center " in only one I tried to compare plugins , UI builder Pages, screens, and versions of Plugins but I don't find a way to Show Analytics Center in the HR agent workspace. Instance 1: Where i...
Hi, Is there any way other than creating custom field to get how many cases have been reopened in servicenow. There is no field called reopen count in HR case table. Please suggest.
Hi community.I have a requirement to create accommodation request as a benefit and store them in a separate table and call upon the dates to perform some workflow automation.Originally, I thought of doing that within the HR LE case form but then noti...
Hi, How to add birthday widget to portal. Can anyone please help me to implement it. Regards, Nivedita
Hi all, I am currently using employee onboarding on lifecycle event. I would like to convert to Journeys in Utah. Is there any guidance on how to do this easily?
I have a requirement that I have use script in sysparm_query in Attachment API. But It is not working as expected(means not returning the correct results).The script include used. In background script it is working fine
