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Restrict to update worknote

Hi Team,We have one record producer through which we are updating field in sn_hr_le_case table and our record producer on sn_hr_After submit record producer worknotes updating like below which we don't want. How can I restrict above worknote?  

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lucky24 by Tera Contributor
  • 281 Views
  • 2 replies
  • 1 helpfuls

HR Knowledge contributors and HR Criteria

Hi,We currently have Knowledge articles restricted with HR Criteria that can be accessible from the Employee Service Center. We have enabled some of the HR agents to be able to contribute to the Knowledge base using the fulfiller/backend view by givi...

ayman_h by Kilo Sage
  • 778 Views
  • 6 replies
  • 0 helpfuls

HRSD-Recruitment Process

Hi all, we want to automate the Recruitment process. Can any one provide me the steps to configure this or provide any documentation if available? starting from line manager submits the request until the application was closed. Thanks.  

st27 by Tera Contributor
  • 1875 Views
  • 2 replies
  • 1 helpfuls

UI Policy

Is there any table under UI policy which are applicable for all HR COEs?

Workday HR - ServiceNow Integration

Hi AllmI am trying to integrate workday HR with ServiceNow. My objective is to pull HR Profiles from Workday using integration.What is the best way to do this REST or SOAP?When I try to get OAuth token from a SOAP Workday Client, I see a workday Log ...

Jags5 by Mega Sage
  • 1573 Views
  • 1 replies
  • 0 helpfuls

Resolved! HR Lifecycle Event: Upload user photo from File Upload activity type

I have activity on the lifecycle event for new hire to upload photo for user profile. How can I update user profile photo after activity completed. I tried having a flow that gets trigger after the HR task (photo activity) is completed which does the...

valter479 by Tera Contributor
  • 761 Views
  • 4 replies
  • 1 helpfuls

Resolved! Style indicator needed in HR Agent Workspace

I added a indicator (styles) in HR Case but cannot see it in HR Agent Workspace. How do you use the same javascript config in Workspace to show a color indicator?

kareng by Tera Contributor
  • 331 Views
  • 1 replies
  • 0 helpfuls

Reference Qualifier Issue

Hi All,There is requirement we don't want to select employee from "Employee" dropdown list for "IN" country from record producer. Put the condition wrt to employee's country from user's table & there is another country field from HR profile table. If...

IT Incident from HR Case Form

I would like to provide option for HR Agent to open IT Incident from HR Case to allow for end to end case management between HR and IT. Has this been done by anyone. 

Pieter6 by Kilo Contributor
  • 2748 Views
  • 10 replies
  • 1 helpfuls

KPI / Benchmarks

I am looking for the benchmark for number of incident per FTE for L1, L2 and L3 support for application / enterprise application/ Infra support

AJ82 by Kilo Contributor
  • 289 Views
  • 1 replies
  • 0 helpfuls

Resolved! Close Parent HR Case when all the child task get completed

Hi All, I am working on New Hire Onboarding  and wanted to close the Parent case to close completed state , once all the child task( which can be HR Task + Request + SR request) , from all different tables get closed , then parent case should get aut...

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ukti by Tera Contributor
  • 1166 Views
  • 4 replies
  • 1 helpfuls

ACL debug in HRSD

Hello.We have a specific case and I wonder how I can debug ACL's Authentication is via SSO for users. ACL's are checking Impersonation - (system property ImpersonateCheck is set to true) so me as admin can't impersonate. This is because we need to im...

Don Dom by Tera Contributor
  • 364 Views
  • 1 replies
  • 1 helpfuls