How do I change the picklist filters for 'Article Template' fields in HR Agent Workspace? I want to limit the selections users can see, but right now it is showing all templates. See screenshot.
Hello all, Our organization has a use case for using the the Bulk HR Case Creation feature for inactive user profiles, as we need to create HR Cases for former employees whose SN accounts are now inactive. When I upload a bulk case user spreadsheet, ...
Hi everyone,I have created 20 interview templates 10 for HR service A and 10 for HR service B. However I was not able to find anything that could differentiate those templates according to the HR service. I can see all the templates for creating new ...
Hi Community members, I have use case whenever we raise PIP (performance improvement) service then for those HR cases, subject person should not see their case if we they are the agent since PIP can be raised even for a agent . For this I have crea...
Hi All,I want to create child hr case when users click on the ui action on the parent case . Please let me know how to achieve itThanks in advance
URGENT!!!!Hello Everyone, we currently have two instances, Instance A and Instance B.We are migrating data from Instance A to Instance B. After migrating the data for Employee document(sn_hr_ef_employee_document) tables, we noticed that the Employee ...
Hello Everyone,Could you give me a suggestion for configuring LE for a service?For instance, I have 3 activity sets AS1, AS2, and AS3.The trigger types of AS1 and AS2 are immediate however I need to make AS3 trigger on the completion of EITHER AS1 or...
Hi , In the HR agent Workspace , I have 13 HR services in the system and I wanted to make sure that COE of one particular HR service must be visible in workspace, rest all other to be made invisible for the HR agents to create the HR case. Note: All...
Hi Team,I have installed plugin with demo data. Working with New Hire Journey (Demo) life cycle event, it has two employee requests under Pre-hire activity set.1. Request Standing Desk (Requestor is subject person)2. Request Change in Start Date of E...
Dear All, I have received access token type (Bearer) successfully using REST Message POST Method. Example below. "access_token": "eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJzdWIiOiJyYXZpa3VtYXJrYSIsInNjb3BlcylRsqyUwmhJ3fReCZ8Y4HAmYoc","token_type": "bea...
I have a variable on record producer that is linked to UI macro to display a link. If I click TRy it from record producer it shows the link. If I go to the portal it doesn't show the link. Both UI macro and record producer are in the same HR core sco...
Need to show/hide HR service on case creation page in "agent workspace for hr case management" based on groupTried adding an HR criteria on the HR service, it doesnt work.Steps which i followed:-Created HR Criteria,And then created User criteria from...
Hello All, I have received 1 query from user -"I see that some cases will breach on 1st of April but it is a bank holiday. Can you please check if calendar is updated properly for that day?" Can anybody help me with SLA calendar topic details ? Thank...
Hello Everyone, we currently have two instances, Instance A and Instance B.We are migrating data from Instance A to Instance B. After migrating the data for Employee document(sn_hr_ef_employee_document) tables, we noticed that the Employee documents ...
Hi All, I am not able to close the task in the sn_doc_task table and 'sn_doc_task_execution table and all the fields showing read only , can you guide how to close the task. Can anyone guide me how to closed the task . Thanks and Regards,Chandan
