While working in the HR agent workspace, I'm finding an issue with the Employee relation table.For cases related to the Employee relation table, the already configured response templates do not workit shows 'Please specify the Table Configuration' th...
HiIn standard ticket page , when HR case is opened, we can see the date,state in right side of the page(Highlited in yellow)But we have a requirement where these options should be visible in left side of the page beside HR case,Attaching the sample s...
Hi Can someone please help me in setting up ribbons on Agent Workspace for HR Case Management(configurable). I tried using the steps we used in legacy workspace, but unsuccessful. If there is any document for ribbons on configurable workspace, please...
Hi , please help me to change the logo of the workspace.
Hello experts,I am rendering a UI page in workspace using g_modal.showFrame.I am getting a 'Close' button in the pop-up by default, which I want to remove/hide.Any lead on how to achieve that? This is a simple line of code:function onClick() { var...
Has anyone had any luck reporting on the employee relations tables? With the Corrective Actions and the outcomes being on different tables, it is difficult to report on this. We have a database view but are seeing a lot of duplicates. Any suggestions...
Hello all, I was working on the notification body and i got one scenario where i need to attach the pdf document in the body of notification, so can i know how to attach the pdf in the email body of the notification through email scripts.
Are there any impacts to portal if there were a name change to a Knowledge Base?
Hi,I have a scenario in which we are pulling the value of the connected content from backend and retrieving the values in a widget. These however are getting auto translated which we do not want. Is there a way by which we can stop this auto translat...
Hi Everyone,I wanted to add cards on the Configurable HR agent workspace landing page, there are 3 cards by default : i.e. SLA at risk, High Priority Cases, and All cases.I added new row in sn_hr_agent_card_config however doesnt appear under overview...
Hello All, Has anyone used hr service fulfillment type as advance?? If yes ,then can anyone explain how does it work?? I have created one HR service of fulfillment type as advance and created one "test" workflow attached to that and one service ac...
Hi Guys!I need to update all the records on the ''sn_hr_core_profile'' in order to run the on load/on change client script that I created. The script autopopulates the ''u_year_end_date'' field based on "employment_end_date" field. The thing is in li...
Hello All, I have created a Playbook on Requested Item table and I'm trying to add that playbook on RITM page in Service Operations Workspace but its not showing their. I have followed all the steps mentioned in the ServiceNow Docs link but still not...
For only 1 specific HR Service, I would like to do the following:Prevent the agent from keying in additional comments box via native or Agent Workspace.If 1 is not possible then to ensure that Additional Comments do not appear on the front end for th...
OOB the sn_hr_core_task table default form fields are generally accessible for read or write by users with the sn_hr_core_basic role, and not restricted based on the CoE of the Parent Case. Is there a specfic reason why it has been setup this way an...