My Task is not coming up with the right details

Ankita Mondal
Tera Contributor

Form a record producer a case is generated and from that case a task is created and getting assigned to the users manager to do some activity and approve it.

 

Me being the manager of a user is getting the task in the portal but when i am opening it. The task is not showing the right information.It is showing the description of the task and the ci from, where as it should show the "manager endorsement" section. 

 

Can some one help me how to do it, I have added the form section "manager endorsement" in the service portal view as well but it is not working.

1 REPLY 1

Maik Skoddow
Tera Patron
Tera Patron

I think you have to modify the underlying portal to make the section visible as it is not done automatically in a Service Portal like in den Classic UI,