Dear Experts, I have a scenario to implement an exit clearance checklist in ServiceNow HRSD. Employees and other teams like IT, Security, Employee Manager should complete the exit clearance checklist. The idea is to create an HR Case, create parallel...
Text On Banner Image For ESC PortalHow to change the banner text on ESC portal and the text should be dynamic.For ${user}.
Hi All, I am trying to create a COE Access control policy to restrict visibility of talent management cases to only few groups. the issue is even a user who is not part of the groups defined in coe acl rule is able to see those cases. 1. Will COE ac...
Hello, I need to trigger an activity when a checkbox field on the parent case is checked (on the Kingston version). I am trying to use a script for the trigger condition but couldn't get it to work so far! If someone could help me figure out where I ...
Dear Experts, I am looking for a way to add variables editor on the HR Task, I configured the formatters in System UI, but it is not working. My requirement is like below. The user submits a record producer to create a caseHR Task 1 is created and as...
We have a use case where non licensed users for HR would need to approve requests via email. Is that possible or do they need approver user licenses?
Can anyone help how to stop the HR Profiles creating automatically in the Service Now system: Requirement : HR Profiles should be created only by admin and user_admin I found one business rule and one client script and deactivated it but even though...
Hi all, I'm trying to generate an HR document template from a UI action using the instructions on the documentation site. The documentation states that a UI action can be used to generate the PDF. However, I can't find any real examples of where this...
If we create a SLA Definition for HR Case for the field Timezone we can select the option "The Callers Timezone".On HR we have 3 User fields: Openedy By, Opened For, Subject Person. Whose timezone will be used on the SLA option "The callers timezone"...
Does anyone know how to sort the HR To-Dos in the Employee Service Center To do page by most recent?
When clicking on "Create New Case" Opens a page and shows an option for "Skip verification for external individuals or anonymous employees" Is there a way to disable this as we do not cater to such functionality and would unnecessarily add to the com...
Hi, We are facing this issue only in Madrid Version. When we create a case from the HR service portal Subject person field on the HR case table is not getting set with the value we select in the variable which is mapped to the Subject person field. A...
When we attach documents to knowledge articles, whatever file type we attach, users can only view and download the file as a PDF. For example, if we upload an Excel spreadsheet into an article and click the "Display attachment" box in the article rec...
On the HR Service Portal reference fields pop-ups are not read-only. I read another thread where the answer was to create an ACL on that table, but if the client doesn't want to do that is there any other way to make the pop-up read-only? My example ...
Hi all, I'm wondering if anyone has seen, or has any insight into, an issue I'm having when using the @mention functionality in the activity stream. When someone is mentioned in a record like an incident, the system generates and sends an email wit...
