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Resolved! Trigger Lifecycle events based off fields from Record Producer?

Hello, I have a Record Producer being used to handle HR Onboarding. However, on the RP we have a field which would select different types of onboarding which should then trigger a different lifecycle event; as the activities/acitivity sets would be d...

Logan10 by Tera Expert
  • 3807 Views
  • 3 replies
  • 3 helpfuls

Creating an HR case from an IT Incident

Has anyone been able to add a UI action on the Incident form to create an HR Case from the Incident?  We have done it the other way around, but have not found a way to get from Incident to HR Case.  We recently went live with a new HCM system that is...

Robert_Card by Kilo Contributor
  • 4068 Views
  • 4 replies
  • 3 helpfuls

Why Reference fields are blank when display in a report via dot walk.

I have created a reference field in HR Case so I can dot walk to my custom table.  Records are inserted to my custom table whenever HR Case is created. And this works fine. However, when I create report against HR Case to display fields from my custo...

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cspra by Giga Expert
  • 2853 Views
  • 5 replies
  • 0 helpfuls

Resolved! How to create a Related Link for Knowledge Approvals?

Hello, I'm attempting to add a related link to the Approvals table to view Knowledge articles during approvals. When approvers are reviewing the knowledge articles, they would like to see the article as it will appear when published rather than the v...

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Resolved! "Automatically close case when all-to-dos are complete" does work

I have HR Service "Employee Equipment Preference" configured to close case when all to-dos are completed. However, when the only task is completed, the state of the case stays in ready state.  The "Assigned to" user does receive the following email ...

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Larry Lau by Kilo Expert
  • 5617 Views
  • 5 replies
  • 1 helpfuls

Resolved! HR task state change

Hi All, We have a workflow in HR lifecycle events application scope, in which we are generating multiple HR tasks at a time under a HR case. One of the task, say task A, is set to be in a "pending" state when generated. This is configured in the work...

anusarma by Kilo Expert
  • 3571 Views
  • 9 replies
  • 0 helpfuls

Offer Letter Generation and where it fits in Onboarding

I have been working on implementing an Offer Letter HR Service and so far it works pretty good on it's own, but I wanted to get some input on how others think it would best fit in the Onboarding lifecycle. If we need to candidate to sign the offer le...

alijubran by Kilo Expert
  • 5075 Views
  • 6 replies
  • 1 helpfuls

Resolved! ACL on custom table in scoped application not working

Hi All, I have create a new custom table 'Allegations' in Human Resources: Core application which is associated to Employee Relations table (there is a reference field on Allegations that refers to Employee Relations table). The requirement is users ...

kunal16 by Tera Expert
  • 3547 Views
  • 11 replies
  • 0 helpfuls

Resolved! [Reporting] How to show average cases created per day

Hi! How can you show the average cases created per day? I tried to do this via the Reports Designer > Selected trend type > Selected Average in the aggregation -- but a second field appears where I'm expecting I can select "created or count of cases"...

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By default what information is pushed to third party HR Applications with an outbound integration? By default what information is pulled from third party HR Applications for inbound integration?

By default what information is pushed to third party HR Applications with an outbound integration?By default what information is pulled from third party HR Applications for inbound integration?

How does HR Criteria handle more than one condition

Under HR Criteria you are able to add more than one new condition.  I have made this change, but it does not seem to be accounting for the new condition.  Do these act as "OR" or are they "AND".  We added two as they are off of different tables.

amyschlosser by Giga Contributor
  • 2582 Views
  • 6 replies
  • 1 helpfuls

Resolved! how to create an VIP user?

I am using HRSN, and when I check the HR Cases, I get this page with some 'VIP' users in red.  May I ask why they are VIP users and how to set someone as an VIP user? 

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Georgina by Tera Contributor
  • 8685 Views
  • 6 replies
  • 11 helpfuls