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HH:MM:SS format for string field

Hi All, I have a string field and i want to put validation , so that it takes only format of :  HH:MM:SS , also it includes (24 hr max, 60 min max and 60 sec ) like this.   

Roshani by Tera Expert
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Report on SLA's by HR Service

I am working on building SLA for our HR Cases based on the HR Service. I have two options to build them: Create an SLA based on each HR Service and name them by the HR Service- This is clearly harder to build, but is easier to report on since I'm una...

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Work notes are lost during case creation

Hi, When creating a HR case in the backend the work notes are lost during the creation, for particular group members only. My requirement is to investigate this issue.  Below are the steps I'm following to create a case Create new case - > select use...

Blessy2 by Tera Contributor
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  • 3 replies
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Resolved! HR Admin role [sn_hr_core.admin] not being granted with "admin" in Production after activating Human Resources Scoped App: Core plugin

We are going live with the Human Resources Scoped App: Core and are running into an issue. We have activated the plugin in the Production instance. The issue is the [sn_hr_core.admin] role is not being granted by the “admin” role, so we are locked ou...

Resolved! Sending emails to employees on Leave of Absence?

Is there a workaround to sending notifications to employees who are on leave of absence? Our client cuts off access to their systems to any employee who is on LOA, and they want to be able to still send them case/incident notifications for anything t...

Org chart configuration

I am trying to get the org chart widget to display its tree structure based on the positions table so I could see all the positions reporting to an individual and also have positions currently filled be populated from the HR Profile. Any and all sugg...

Ofuoma by Tera Contributor
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  • 2 replies
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Resolved! I want to learn how to create lifecycle events.

Hi,    I want to learn how to create lifecycle events. I'm new to lifecycle events.  Can anyone please tell me one use case for lifecycle event and step by step configuration that I can implement in my pdi.    Regards,  Nivedita    

Resolved! HR Service Case options Execution

Hello There!!, I am trying to build my own custom HR service case options, but before doing so, I would like to know the existing execution flow of case options. I am well aware that the Case options are stored in the  sn_hr_core_service_option and a...

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How to restrict email for outbound emails.

Hi,    I know how to restrict email for inbound emails but don't know to restrict outbound emails. We can use multiple email address for one ServiceNow instance.  ex - When email sent to dev123+test@servicenowdevelopers.com then HR service should be ...