Hi Everyone, we have upgrade our instance from Quebec to San Diego recently and after upgrade Encrypt checkbox for attachment is missing on HR Case form. we have assigned the role to user but still user is unable to see the checkbox to encrypt the a...
Hello, I have a general question. We have HR profile connected to user in service now. We want to update Date of birth field for all the HR profiles in service now. May be around 10k users. I have 2 questions.. 1. How do we do that? using excel wi...
When I am trying to update state of HR case from "Awaiting Approval" to "Ready" using script it is showing error as: "Source descriptor is empty while recording access for table sn_hr_core_case: no thrown errorSecurity restricted: Read operation on t...
ACLs (Security rules) should not have GlideRecord/GlideAggregate in script We have an ACL written on sys_attachment table and the script is Checking if current user is a member of any human resources group. Gliderecord to 'sys_user_grmember' is used....
Hi All, I would like to ask help on the button to open a window for Oauth initiator on Agent Workspace. This functionality is working fine for the form button(on case record default view) but in Workspace it is not working. Here is the script I am wo...
Hi Community, I have created Business rule to auto create HR profile when the user record is inserted or updated if there is no HR profile created for the user. below is the business rule .but business rule is not working Can any one let me know if ...
Dear SNOW Family, we have a few record producers, for which it is necessary to create a pdf from the filled intake form, which can then be reviewed and signed by the requester after submission. Our research so far only concluded in the assumption t...
I am working on ServiceNow case management application where I built a new scoped application SCH. For our new scoped app the additional comments are not capturing in activity log still it was enabled from form layout and configure available field fr...
Hi All, I have activated the Human Resources Scoped App: Employee Relations [com.sn_hr_employee_relations] plugin but I still don't see the HR Employee Relations in Application picker. I can see the application name in the configurations and the stu...
Does anyone know of a way to see if custom fields are being used and if so, where?
Hi All, I have a field "u_abc" which is of Time Type and i want to convert that field values to seconds. Example I have 10 HH: 00 MM: 00: SS attached the screenshot .
In my San Diego OOB PDI, I have made a minor configuration change to the views in Employee Center (via EC Pro) the end-users see of their HR Cases submitted via record producers. In the HR Service, I confirmed that I am using the "Default for Opened ...
Hi All, I have a duration field "Processing Time" DD:HH:MM:SS and as part of requirement we have removed days column by adding attribute : "max_unit =hours. So it changed to HH:MM:SS . When I am adding hours more than 24 like 31:80:80 , so the fiel...
Hello, We are facing an issue, where agent workspace is not displaying a clickable field, the same way the native view of HR case does. Is there a workaround this? HR Case Native View: Below you can see that the agent will be able to click on this...
Hi All, We have setup auto assign HR cases based on Skills. This is working this way: If HR Case has any associated skills and Any member from that HR Case Assignment group is having that skill then that agent from that group will auto assign to ...
