Hi All, If agent is rejected the case which is routing through AWA queue, can we get the logs in system logs.Already enabled the system property for logs. but it is not showing in the logs , if agent rejected the case Appreciate , if any one help her...
Hi,We have 2 HR task in a HR case. First task is an employee input form and second is for the fulfiller to act on it. Once the first task is completed, the second task will be created with the details from the first task and stored it in the rich_de...
HI all,I have requirement to create interactive filter where knowledge article numbers will display. i am new to this interactive filters .can anyone guide me on this . Thankssony
Hi everyone, We have roll out HR Service Management globally with multiple countries. Considering each country have different legal requirement regarding data retention, we are planning to setup a simple logic to destroy data from the instance base ...
How to restrict users from downloading the attachments from the portal for Employee Relation cases. But the user can be able to view /open the attachment from the portal
Hello Community, I have a variable "ABC"(backend value abc) which is a reference field to the user table on a record producer and default value I used is javascript:gs.getUserID(). I have other variable XYZ (String) so here in the default valu...
Hi All,I have a requirement where i need to add a new tab "Closed" just like "open" and "Complete" in HRM Todos Summary widget in ESC portal to show Closed incomplete tasks. How can i configure that. Please let me know if someone worked on similar re...
Hi All, I have created a HR case and I can view preview document for the same. However, when I try to open the same case on agent workspace for HR case management then i see the below error. Encountered a server issue. Please try again. Please assis...
Hi All,I'm new to HRSD and scripting. I want to learn it from basic and do a mainline certification in HRSD. Please help me with documentations and video links related to HRSD and scripting.
Hello All, On HR Agent Workspace the knowledge articles are not showing up on Agent Assist. Can anyone please let me know why this is happening ? For your reference, Please find below image : Highly Appreciate your help !! Thank you.
I want to create a new tab called 'Related cases' in the table at the bottom of the case page which allows users to relate cases together but the relationship does not impact the State or notes / comments in the case. This request does not replace Ch...
How to hide HR services to certain groups but some members can have multiple groups which should also see all HR services. 15 groups = only 4 hr services should be visiblesome members of these 15 groups are also members of another group let's say 'Le...
Hi Community, I'd like to implement a Service Portal widget into a native UI form (HR Case, for example). I'm stuck because even though I created the formatted and added it to the form, I have no idea how the UI Macro should look like. This is how it...
Hi All,I have a issue with the load data, we are picking the csv file from a shared location. As per the raw file we are almost getting 16000 records. but when we check the import sets we can only see around 3000 records are picked and placed in the ...
Hello Team , How we can remove "Analytics Center" from HR Agent Workspace.Thank you !