Need help dot walking in assignment script for Assigned to.

[taylor21]

Hi all,

I am attempting to create an assignment rule that sets the "Assigned to" field to the "Opened for's" Business Partner which is a value populated in their HR Profile. The Opened for field is a reference to the user table. I'm a beginner with scripting so I am looking for some assistance on how to populate the current record's "Assigned to" field with the Opened for's Business Partner using an Assignment rule or a Matching rule. Any assistance is greatly appreciated.

Taylor

[taylor21]

Hi Brian, yes - the reference field [Business Partner] that exists on the HR Profile is a reference to the sys_user table. The opened_for field on the HR Case is also a reference to the sys_user table. 

[taylor21]

Hi all,

This is what I have compiled with all of your answers (thank you so much for your help!!). I have populated the group with the potential business partners that could be selected for the assignment group that is applied to these cases. I am using a Matching Rule with a script for this... I am still unfortunately not having success.

[Archana Reddy2]

Hi Taylor,

Excuse me if I have driven you the wrong way about using 'sys_id' instead of 'user'. If opened_for is referenced to user table, you should not use 'sys_id' in line3.

Instead, you have to use 'user' or whatever is the field on HR table that is storing the user info.

[taylor21]

That's okay! Thank you Archana - I have made this edit and still no luck. 

[bryan_strasburg]

Sorry that still isn't working.

A bit of debug:

1) Set your matching rule to a specific user to verify that the matching rule is executing.

or scripting debug:

2)

Add gs.addInfoMessage("I am here in code"); 

or 

Add gs.addInfoMessage("This is my HR Partner" + profileGR.u_hr_partner);  

That is probably as far as I can get you without digging in.