New Hire Onboarding (Demo) auto generate account in table User[sys_user]

[Dinh Nguyen]

Hello everyone,

I'm learning about HRSD and have a question.

I see that after submitting Form "New Hire Onboarding (Demo)", it will automatically create a corresponding account in the User[sys_user] table. But I can't find where this processing comes from. Can anyone please tell me where to handle this?

Thank you so much.

[Community Alums]

Hi @Dinh Nguyen ,

PLease navigate to "manage Lifecycle events"

Open "New Hire Onboarding (Demo)" record:

Now, Click on "Activity sets", you can find all the activities and activity sets, how it's processing by clicking on each activity you will know:

For Example, i have opened the "Account Notification" activity below:

[Community Alums]

Hi @Dinh Nguyen ,

The User and HR Profile are created using the workflow in the Account Notification Activity/HR Service.

So the above answer, shows how you navigate to reach the activity called "account notification" via lifecycle event.

Also, in the real scenario, AD pass user data to ServiceNow through LDAP integration for both new user and existing user data update.  When you create a user account for pre-hire through HR Onboard, this user is not exist in AD yet.

During onboarding, you need to ensure the unique ID of local user can be passed to AD, this unique ID will a part of AD user data to reference to the local user.    

After AD user is created, this AD user will be passed through LDAP integration to ServiceNow to update the local user record rather than new user creation 

[Wei_ Ling]

Hi @Community Alums ,

May I ask why I still cannot successfully create a subject person after submitting, even though I created the same steps based on the demo and called an OOTB HR service.

[Community Alums]

Hi @Wei_ Ling ,

Please check the HR service correctly for the subject person and also the Template used , for example :