New SLA not attching when priority is changed

[pk2184046]

When ever I am changing the priority the new sla is not attching.

Whenever the case is raised it will be in awaiting approval state. After the approval it will be set as ready.

Attached screenshots for the same.

Additionally I tried to remove the condition "start condition" currently it is set as ready.

@Rupanjani  Can you check and help here.

[Rupanjani]

Hi @pk2184046 ,

Check the below articles:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0748108

https://www.servicenow.com/community/itsm-forum/sla-is-not-getting-attached-to-incident-when-assigne...

[pk2184046]

Hi @Rupanjani 

It was working fine on incident table without changing any state.

[AndersBGS]

Hi @pk2184046 ,

According to the information that you have provided it can be multiple things. First of all, what table are you working on? 2nd, I can see you have a field named "priority upgraded" which I anticipate is a custom field. How is this set? Based on a business rule or? 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders