Not able to incorporate journal fields

[Vaishali 11]

I am trying to build a functionality where someone attaches an attachment or email is sent on a HR Case then the need attention should be marked as true. But I am not able to find the backend name or where this fields are created? Could anyone please help on how can I use this fields into a script or how can I know from where exactly they are created?

Thanks in advance!!

[VaranAwesomenow]

In order to track attachment activity you can leverage attachments events functionality

Administering attachments

This will help in triggering subsequent script actions to set the need attention field as true.

Inbound email actions can be created to handle email responses on a case which can set the need attention field as true.

[Dimple1107]

Hi All , we are looking for this in HR cases , when the email or any attachments added in hr cases then the need attention flag is true else work notes added then need attention false . We have created a br for that but not able to find how to encoprate the attachments and emails in that as they all are comes in journal entry . any suggestions will helpful

[VaranAwesomenow]

Notification scripts can be used to access attachments if need be, once you are able to trigger an event and there by notification, did you get a chance to try the previous solution on how to trigger events ?