Not appearing contextual slide bar icons to hr task in agent workspace for hr case management

ak4 · ‎02-02-2023

In dev instance the contextual slide bar icons not appearing to hr task in "Agent workspace for hr case management"

but in sandbox instance it working fine. so, i compared the plugin versions and instance versions in both instances but both are same.

i have attached both instance screenshots, please have a look once and assist me on this

Community Alums · ‎02-02-2023

Hi @ak4 ,

Navigate to Workspace Experience > Actions & Components > Contextual Side panel Items and check if you the items in there or not.

If not, then you need to configure from scratch. Alos, check the Role with which you are checking in both the instances.

ak4 · ‎02-02-2023

Hi Sandeep,

Thank you, the purposed solution works for the legacy workspace but not to workspace UIB

Community Alums · ‎02-02-2023

In the Contextual Side panel Items , check that for agent workspace all the options are true.

Please mark if helpful and solution.

Thanks

Akash kishore