Notification Conditions

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05-27-2024 07:19 AM
Hi all,
The Requirement is to send two Notifications
1. when a Record is created and Assigned to (Reference to sys_user) is filled
2. when the record is Re- assigned (Assigned to changes from one user to another)
For the second Notification, I defined the condition as Assigned to changes.
But when a Record is created, both the Notifications are being sent , may be because assigned to is changing from empty to a user.
How can i define the second notification to only trigger when Assigned to is changed from one user to another user (not from empty).
Please pour your insights. Thanks in Advance !
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05-27-2024 09:40 PM
You can have two conditions-
1) Assigned to is not empty
AND
2)Assigned to changes
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05-29-2024 11:10 PM
Okay, so if it includes both insert and update actions. You can try two different notifications one with only insert and one with only update

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05-27-2024 10:28 PM
Hi @Addy22 , Tried it but not working
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05-27-2024 11:37 PM
Hi @Community Alums,
In first notification, it has field insert as true and second should be update as true. One more thing there is field on it is called Weight when you click on advanced condition in related link and increase the weight of this.
Please accept my solution if it works for you and thumps up.
Thanks
Jitendra