Hi All, I am using HR Task type as Collect Employee Input and created employee form and survey designer for the task, I would like to map the comments provided by the assigned to person to additional comments or work notes fields on lifecycle event c...
SuccessFactors has notified us that we will no longer be able to use Basic Authentication for our integrations in the very near future. We currently have an integration set up to pull employee data from SuccessFactors to ServiceNow using Basic Authe...
In case creation service configuration , try to select table from the task create table. But it doesn't show any table.
Difference between gs.hasRole(‘abc ’)and gs.getUser().hasRole(‘abc’) if I want to use in acl script. Which one is better. I saw same functionality when using both ways. Please suggest.
Hey all I want to restrict HR cases created for certain HR services(basically two) to a certain group and its members. The HR cases created for these two HR services should only be access or visible to one group. And also the members of the same grou...
Hi, How to bypass order confirmation pop-up from order guide ? I am using order guide as a part of Employee Onboarding process so, If I make glide.sc.sp.twostep system properties to false then it gives me some error. Thank you.
Hi, I would like to know if there is a way to determine the resolution time of an HR Case (state= Resolved, not the field 'closed at'), like the field 'resolved_at' on Incident. Thank you for your help.
Hi All, I need to deactivate the plugin ("com.snc.i18n.traditional_chinese"), as this is not possible so i need to hide the functionalities or features of this plugin. Thanks, Harshitha SR
Hi , Can someone help to download the list of OOB reports from HR dashboard and reports, wanted to understand the functionality of each report full in detail. Thank you !!
We have a requirement for populating a dynamic table in an HR document template so that it can be generated in PDF, printed, and signed by an employee. From the HR document template, we can reference fields on the case but we are not able to pull in ...
Hi, While creating KB article I've seen there is a field "summary" in kb_knowledge table. This field is read-only referring kb_knowledge_summary table and getting populated automatically on creating a new KB article. I wonder how this field getting a...
We created a custom CoE by extending HR Case [sn_hr_core_case]. We have matched OOB CoE configurations in all areas (that I can think of): Dictionary Attributes, Inbound Actions, Notifications, Layouts/Views, SLAs, Assignment/Matching Rules, ACLs. ...
I'm trying to link a new HR case (child) to an existing HR case (parent). When looking at my HR case, I have a 'child cases' tab in the related list, with only the 'new' option to create a new child. I'd like to link an existing case. Appreciate yo...
I would like to change the sys_popup view of the user information on our HR Case forms. Currently, it points to the HR Profile view. Can I change this to point to the sys_user view? I understand how to configure sys_popup view, but I want the HR C...
Hello Need product documentation, playbook, best practices, videos - step by step guide to implement Lifecycle events for Offboarding-specifically reduction in workforce. We are planning to create an Activity set for each country. We want to scale th...
