I have HR Service "Employee Equipment Preference" configured to close case when all to-dos are completed. However, when the only task is completed, the state of the case stays in ready state. The "Assigned to" user does receive the following email ...
Hi All, We have a workflow in HR lifecycle events application scope, in which we are generating multiple HR tasks at a time under a HR case. One of the task, say task A, is set to be in a "pending" state when generated. This is configured in the work...
I have been working on implementing an Offer Letter HR Service and so far it works pretty good on it's own, but I wanted to get some input on how others think it would best fit in the Onboarding lifecycle. If we need to candidate to sign the offer le...
Hi All, I have create a new custom table 'Allegations' in Human Resources: Core application which is associated to Employee Relations table (there is a reference field on Allegations that refers to Employee Relations table). The requirement is users ...
Most companies have restricted populations, groups of users for whose cases should only be viewable by a limited number of HR Fulfillers. For example, maybe the owner of the company, CEO, CFO, would be in a "Executive" restricted population, and all...
Hi, guys can anyone help me that i want to change they select box highlight color (That green one) And Text area border color it comes of focus. I'm working on Take_survey Widget.
Hi! How can you show the average cases created per day? I tried to do this via the Reports Designer > Selected trend type > Selected Average in the aggregation -- but a second field appears where I'm expecting I can select "created or count of cases"...
By default what information is pushed to third party HR Applications with an outbound integration?By default what information is pulled from third party HR Applications for inbound integration?
In my instance, I see only 6 COE's on the "COE configuration" menu. How do I add more of the OOB COE's to this page?
Under HR Criteria you are able to add more than one new condition. I have made this change, but it does not seem to be accounting for the new condition. Do these act as "OR" or are they "AND". We added two as they are off of different tables.
I am using HRSN, and when I check the HR Cases, I get this page with some 'VIP' users in red. May I ask why they are VIP users and how to set someone as an VIP user?
Wondering how others determined what Topic Details and HR Service option to make available for use for their companies use of servicenow. When we began using servicenow it came pre-loaded with some HR related Topic details and HR service options but ...
Is it possible to add a new COE to the HR application? I understand there has to be a table for the new COE, but how do I get the new COE in the COE drop-down when Case Creation form comes up?
Dear Community, I have a question regarding the notification created by a Lifecycle event. I followed the steps described here: https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-resources/task/configure-hr-lifecycle-...
I have received a request to disable the attachment button on the portal after our HR cases go inactive. We have already disabled the ability to comment on inactive cases by modifying the ACL to only allow write functions on active cases. This causes...
