Resolved! What are the out of the box Lifecycle Events?
I am hoping someone can point me in the right direction as to where to find what Lifecycle events are out of the box with Enterprise Onboarding and Transitions?
Forum Posts
Resolved! Is there a way to add the image directly as a attachment and it would show as a tile in Service Portal?
Is there a way to directly upload an image as an attachment in a order guide/record producer and have it reflect there immediately like the profile page?
Resolved! Cloud Dimensions Demo data
I recently attended the HRSD Fundamentals class. As I am revising the labs that were given in the book, I am finding it difficult to do these using the PDI. Is there a way to get the demo data for Cloud Dimensions so i can do the labs on my PDI
Resolved! How can we activate the disabled COE
Hi, I am trying to activate the benefits COE but it is greyed out. I also tried in my pdi as well is disabled there also. Checked below property as well but it is for table only :
ERROR: HR Service is in valid for subject person.
Hi Everyone, While I am raise a new HR case from portal, I am getting an error message like "HR Service is in valid for subject person", I referred few of the questions here but I couldn't find the exact solution for this, Please suggest on the same....
Resolved! Checklist for HR task
Dear Experts, I have a scenario to implement an exit clearance checklist in ServiceNow HRSD. Employees and other teams like IT, Security, Employee Manager should complete the exit clearance checklist. The idea is to create an HR Case, create parallel...
Resolved! How to change the banner text on ESC portal and the text should be dynamic. For ${user}.
Text On Banner Image For ESC PortalHow to change the banner text on ESC portal and the text should be dynamic.For ${user}.
COE Security rules not working
Hi All, I am trying to create a COE Access control policy to restrict visibility of talent management cases to only few groups. the issue is even a user who is not part of the groups defined in coe acl rule is able to see those cases. 1. Will COE ac...
Resolved! Is there a way to trigger an activity set based on a case form field in Kingston?
Hello, I need to trigger an activity when a checkbox field on the parent case is checked (on the Kingston version). I am trying to use a script for the trigger condition but couldn't get it to work so far! If someone could help me figure out where I ...
Resolved! Variables editor for HR Task
Dear Experts, I am looking for a way to add variables editor on the HR Task, I configured the formatters in System UI, but it is not working. My requirement is like below. The user submits a record producer to create a caseHR Task 1 is created and as...
Can Non Licensed users approve a request via email?
We have a use case where non licensed users for HR would need to approve requests via email. Is that possible or do they need approver user licenses?
HR Profiles automatically getting created
Can anyone help how to stop the HR Profiles creating automatically in the Service Now system: Requirement : HR Profiles should be created only by admin and user_admin I found one business rule and one client script and deactivated it but even though...
Resolved! Generate a PDF from a document template (HTML)
Hi all, I'm trying to generate an HR document template from a UI action using the instructions on the documentation site. The documentation states that a UI action can be used to generate the PDF. However, I can't find any real examples of where this...
How to bypass SSO for external users with local login 'login.do'
Hi, Currently we are implementing HRSD module and trying to find out , how to provide access to new hires to the Employee service portal so that they can complete their on boarding process before they join the company. We came up with the solution w...
Resolved! SLA Definition: To which User field is Callers Timezone pointing?
If we create a SLA Definition for HR Case for the field Timezone we can select the option "The Callers Timezone".On HR we have 3 User fields: Openedy By, Opened For, Subject Person. Whose timezone will be used on the SLA option "The callers timezone"...
