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HR Task type : Collect Employee Input

Hi All, I am using HR Task type as Collect Employee Input and created employee form and survey designer for the task, I would like to map the comments provided by the assigned to person to additional comments or work notes fields on lifecycle event c...

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Roshani by Tera Expert
  • 3907 Views
  • 9 replies
  • 0 helpfuls

ServiceNow to SuccessFactors OAuth Setup

SuccessFactors has notified us that we will no longer be able to use Basic Authentication for our integrations in the very near future.  We currently have an integration set up to pull employee data from SuccessFactors to ServiceNow using Basic Authe...

jaf by Kilo Contributor
  • 2935 Views
  • 3 replies
  • 2 helpfuls

Resolved! Hr cases visibility to a certain assignment group and vice versa

Hey all I want to restrict HR cases created for certain HR services(basically two) to a certain group and its members. The HR cases created for these two HR services should only be access or visible to one group. And also the members of the same grou...

Rohit54 by Mega Guru
  • 2650 Views
  • 4 replies
  • 2 helpfuls

Resolved! Resolved date of an HR Case

Hi, I would like to know if there is a way to determine the resolution time of an HR Case (state= Resolved, not the field 'closed at'), like the field 'resolved_at' on Incident. Thank you for your help.

Nessrine by Tera Contributor
  • 1802 Views
  • 3 replies
  • 0 helpfuls

HR Dashboards & Reports

Hi , Can someone help to download the list of OOB reports from HR dashboard and reports, wanted to understand the functionality of each report full in detail. Thank you !!

Resolved! Scripting in HR document templates

We have a requirement for populating a dynamic table in an HR document template so that it can be generated in PDF, printed, and signed by an employee. From the HR document template, we can reference fields on the case but we are not able to pull in ...

Resolved! How summary field is getting populated in kb_knowledge table?

Hi, While creating KB article I've seen there is a field "summary" in kb_knowledge table. This field is read-only referring kb_knowledge_summary table and getting populated automatically on creating a new KB article. I wonder how this field getting a...

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Vasu ch by Kilo Sage
  • 2393 Views
  • 4 replies
  • 2 helpfuls

Resolved! How can I link two HR cases together (parent/child)

I'm trying to link a new HR case (child) to an existing HR case (parent). When looking at my HR case, I have a 'child cases' tab in the related list, with only the 'new' option to create a new child.  I'd like to link an existing case. Appreciate yo...

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SA-Champ by ServiceNow Employee
  • 2308 Views
  • 2 replies
  • 1 helpfuls

Resolved! Change the sys_popup view on HR Case form

I would like to change the sys_popup view of the user information on our HR Case forms.  Currently, it points to the HR Profile view.  Can I change this to point to the sys_user view?  I understand how to configure sys_popup view, but I want the HR C...

jrusso by Tera Expert
  • 1433 Views
  • 4 replies
  • 1 helpfuls