Resolved! Transferring Work Notes from Case to Case
When we transfer a case, to change the HR Service, the work notes do not transfer over, but attachments do. Is there a way to have work notes, or anything else transfer over as well?
Forum Posts
Scope change for end users
Hi All, We have HR application running in our system. There are dedicate people who handle HR PA. But they are having scoping issues as they cannot change their scope to Hr.core while creating indicators. Hence my question is can end users change the...
Resolved! Changing UI Action 'Transfer Case'
Hello SN Comm, (Sandbox instance using Scoped Application for HR Case Management - Kingston) We have a UI Action called 'Transfer Case' which is OOB. When a Case comes in via email from the End User, it is created under General Inquiry Case (which is...
Resolved! Help with a Client Script to popup work note comment box when changing the state of a case
Hello All. I am novice when comes to scripting, hence seeking help here. I have an requirement i.e. when we change the state of a HR Task manually i need it to throw a popup where we can enter a worknote. In the Present setup there is a UI Action but...
How can I exclude Hr_Case table from cloning from PROD to NON -PROD??
I am currently using following sample script to delete in NON -PROD which takes a long time. var gr = new GlideRecord('hr_case') gr.addQuery('state',4);; //to delete all resolved HR cases gr.setWorkflow(false); gr.deleteMultiple();
Resolved! HR data to remove during cloning
Hi Experts, I have a requirement to remove the HR confidential data after cloning. Is there any issues if we exclude the table from the exclude tables list. Is there any other way to hide the hr data for admins such that admins should not be able to ...
Resolved! HR on-boarding workflow/process OOTB?
Does ServiceNow contain an HR on-boarding workflow/ process out of the box? or how can it be implemented?
Generating approvals for HR Services
Hello All , I am just getting started learning HR Service delivery and have a basic question. I know that workflows shouldn't be used when setting up an HR service (Jakarta) and i've been trying to set up service activities as an alternative and hav...
Creating a case as a non-user
We are preparing to expand our deployment of HR Service Delivery (Scoped HR). The following question has been raised and I was hoping this community could provide an answer. If a person, who is not listed in the User Table, accesses the site can the...
Best practices for HR management implementation.
Can anybody help with best practices followed for success full SN HR management implementation. Regards
Best practice for managing a checklist
Hello,We have a need to change an existing checklist (associated with an HR Service). What's the best practice to manage updates to an existing checklist? Migrated from development? (doesn't appear to be captured in an update set). Import / Export vi...
Resolved! Adding "Push to update set" to the Actions on Selected Row menu
Hi ServiceNow community members, Does anyone know if it is possible to add the "Push to update set" option to the "Actions on selected rows" menu in the list view? I would like to select multiple records in the list view and choose the "Push to updat...
How to copy a closed/completed RITM to a new RITM
Is there a quick or easy way to make a copy of a closed RITM?When a requester does not respond to our follow up emails after several attempts we close their RITM with a "canceled" status. On several occasions we receive a response from the requester ...
Resolved! Change COE Label
Hi Team,I want to change the COE labels but the issue is labels are coming from the ua_entitlement table only maint user can do the changes on this table because it has to write ACL. So you have any solution, please share. Advance Thanks
Deletion of Bulk HR Profiles
I want to remove bulk HR users profile.how this can be achieved.For creation, we have Generate HR Profiles so is there any way to Delete those Generated HR Profiles.
