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UI policy not setting field Read only

I have an issue where the UI policy is not making the field Read Only even though the field watcher says, Ready Only set to True.    I don't see Client Scripts or any other BR/ACLs or anything else touching the same field and only able to see UI pol...

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ARP3 by Tera Expert
  • 2230 Views
  • 10 replies
  • 1 helpfuls

Resolved! HR case template fields not defaulting

I am trying to set a default case state for an HR Service by using the HR Case template.  In my personal developer's instance, I modified the General Inquiry HR case template and added the State field with value of "Work in Progress".  I also added t...

Resolved! What are the out of the box Lifecycle Events?

I am hoping someone can point me in the right direction as to where to find what Lifecycle events are out of the box with Enterprise Onboarding and Transitions?   

KirstinR by Mega Expert
  • 1571 Views
  • 4 replies
  • 1 helpfuls

Resolved! How can we add new fields to Activity streams in Agent workspace?

Hi, I am trying to add more fields to the Activity stream of the agent workspace. Currently, the Close code and Close Notes fields are not showing up in the Activity section. I see in Native UI, we can configure the Activity stream by clicking on the...

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Pooja Gupta4 by Kilo Contributor
  • 2844 Views
  • 1 replies
  • 3 helpfuls

Resolved! Cloud Dimensions Demo data

I recently attended the HRSD Fundamentals class. As I am revising the labs that were given in the book, I am finding it difficult to do these using the PDI. Is there a way to get the demo data for Cloud Dimensions so i can do the labs on my PDI

Dorothy by Tera Contributor
  • 1877 Views
  • 3 replies
  • 1 helpfuls

Resolved! How can we activate the disabled COE

Hi, I am trying to activate the benefits COE but it is greyed out. I also tried in my pdi as well is disabled there also. Checked below property as well but it is for table only :

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Rishabh13 by Kilo Expert
  • 2168 Views
  • 7 replies
  • 1 helpfuls

ERROR: HR Service is in valid for subject person.

Hi Everyone, While I am raise a new HR case from portal, I am getting an error message like "HR Service is in valid for subject person", I referred few of the questions here but I couldn't find the exact solution for this, Please suggest on the same....

Sanjay33 by Tera Contributor
  • 1953 Views
  • 9 replies
  • 1 helpfuls

Resolved! Checklist for HR task

Dear Experts, I have a scenario to implement an exit clearance checklist in ServiceNow HRSD. Employees and other teams like IT, Security, Employee Manager should complete the exit clearance checklist. The idea is to create an HR Case, create parallel...

gowdash by Mega Guru
  • 4232 Views
  • 4 replies
  • 0 helpfuls

COE Security rules not working

Hi All, I am trying to create a COE Access control policy to restrict visibility of talent management cases to only few groups. the issue is even a user who is not part of the groups defined in coe acl rule is able to see those cases.  1. Will COE ac...

Resolved! Variables editor for HR Task

Dear Experts, I am looking for a way to add variables editor on the HR Task, I configured the formatters in System UI, but it is not working. My requirement is like below. The user submits a record producer to create a caseHR Task 1 is created and as...

gowdash by Mega Guru
  • 1812 Views
  • 5 replies
  • 1 helpfuls

HR Profiles automatically getting created

Can anyone help how to stop the HR Profiles creating automatically in the Service Now system: Requirement : HR Profiles should be created only by admin and user_admin  I found one business rule and one client script and deactivated it but even though...

Vamsi Priya by Kilo Contributor
  • 2440 Views
  • 17 replies
  • 1 helpfuls