Notifications triggered show in sys_email_log but not in sys_email

[Mukesh Arora2]

Hi,

I am facing an issue wherein when email is triggered , it shows the notification in sys_email_log but it doesn't show the notification in sys_email.

Has someone seen this issue or could you tell what could be wrong here?

Also the table in which i have written the notification is in Human Resource scoped app and this table is extended from Knowledge table? Can this be the issue ?

Thank You

Mukesh Arora

[swathisarang98]

Hi @Mukesh Arora2 ,

Could you please check whether in Notification you have added user email ?

FYI:

Email table will show you list of emails that were sent/received, Basically you can see Recipient lists, Type of email etc.

Email logs table will simply show list of emails that were sent, it will not capture received email records.

Please mark this comment as Correct Answer/Helpful if it helped you.

Regards,

Swathi Sarang

[Mukesh Arora2]

Hi Swati,
Thank You for your reply.

Yes I have added multiple users to the notifications and all have valid emails.

Also this is the outbound email sent from ServiceNow, so it should display in sys_email but its not.

Thank You

Mukesh Arora