I want to fetch HR profile data through the topic script in Now Assist for Virtual Agent, but I’m encountering a cross scope access privilege error. However, I have already set it to allow, and I’m still getting the same error. Why is this happening and how can I resolve it?
Hello @ChunjiJ ,
1.Please check if Can Read checkbox on your HR Profile Table is set to True.
2. Check Application Access settings
Navigate to Restricted Caller Access:
In the filter navigator, type and go to System Applications > Application Restricted Caller Access Privileges
- Identify New Requests:
- Filter the list to show records with a Status of Requested or Invalidated.
- Add the Updated column and sort in descending order to find the most recent records related to your test .
- Look for records where the Target Scope is the HR application's scope and the Source Scope is the scope where your Virtual Agent topic is defined.
- Approve the Requests: Change the Status to allowed from requested and save the record.
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Thanks & Regards ,
Supriya Waghmode |ServiceNow Community Rising Star 2025
