Redirection from backend platform to Portal

[sriramgopal92]

I need to redirect users from the back end platform to portal on click of a button. In the sysapproval table, once the user clicks "approve" or "reject", he is taken to the list view of all approvals. Instead of that, the user should be taken to Employee Service Center , or the Service Portal.

I modified the UI action for the button by adding

a)url= 'devabcd.service-now.com/esc'

setRedirectURL (url)

b) url ='?/esc &id= esc_dashboard'

setRedirectURL(url)

c) Added a business rule after approve and reject 

gs.setRedirectURL('url')

The closest I could get was, open the ESC inside the backend platform. Attached screenshot

 . How to avoid this or how to correctly open the portal once users click approve or reject button?

[Tom O_Neill]

Can you make the UI Action a client side action? And then for the on-click I have it call the below function and it opens the ESC without the navigation window.

function openEsc() {
g_navigation.open('/esc', 'ESC');
}

[manasamaniac]

check if you use below code 

url = "./esc";

setRedirectURL (url);

Thanks

Manasa

[Jonathan72]

I think it should be action.setRedirectURL(url)