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ODATA INTEGRATION WITH SUCCESSFACTORS

Hi, I am doing a odata based integration between successfactors and servicenow. This is a custom integration to fetch workers accounts. Is anyone having any idea how to setup odata based integration.  Note: We are not using ootb compound employee API...

Resolved! VA now ASSISt - LIVE AGENT not transfer for Chat

Hi , I am getting an issue when try to transfer to live agent I tried almost all community suggestions and configured but won't work.awa_queue, chat setup , make part of that group in Awa queue, everything much more , which I can't recall it but it w...

jaiho_rai by Kilo Sage
  • 956 Views
  • 2 replies
  • 0 helpfuls

Securing HR Virtual Agent Transcripts

Hi team, We’ve noticed that HR-related Virtual Agent interactions generate chat transcripts upon completion and record them in the Interaction table. These transcripts often contain sensitive HR data and are currently visible to any user with access ...

gurdesi2 by Tera Contributor
  • 447 Views
  • 1 replies
  • 0 helpfuls

How do I hide options on the Add an approval modal?

Hi all, This is driving my team a bit bonkers - does anyone know how we can customize the values in the "wait_for" field in the Add an Approval Modal (mainly, how we can hide certain values)? Thank you SO much for all the help in advance. We're on Zu...

CCSF-Syd by Tera Expert
  • 1601 Views
  • 7 replies
  • 0 helpfuls

ACL Not Working

Hello Everyone,Earlier, we had created a few ACLs in both Dev and Prod environments to ensure that users can only view the tickets of the groups they are a part of.However, while testing the scenario, we noticed that users are able to see tickets fro...

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mdshahvez11 by Tera Contributor
  • 937 Views
  • 8 replies
  • 0 helpfuls

Resolved! Multi select with drop down.

In a record Producer, I want a drop-down field with multiple choice, and user can select multiple choices from it.How can I achieve this functionality?

MrGupta__ by Tera Expert
  • 10288 Views
  • 5 replies
  • 5 helpfuls

Currency Symbol having extra spaces when generating a PDF

Hi All, In HR Core Scope I am generating a PDF document from Document Template (sn_doc_template) and using Document Template Script (sn_doc_template_script) where I am pulling up the HR Profile-> Custom Currency Field (reference Field to  ->fx_curren...

Rohit_Singh_19_0-1756317211340.png Rohit_Singh_19_1-1756317260911.png

Resolved! Employee Center: Record Producer: Reference Variable with no values

Hello Community,     In Employee Center, with admin account, a Record Producer reference variable has 3 values:However, when I am connected with another user, the values are not displayed:The Variable is a Reference to sn_hr_core_benefit_provider tab...

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psypniew by Giga Guru
  • 1294 Views
  • 6 replies
  • 1 helpfuls