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HR cases are not getting assignee to group.

Hi Friends, We have have a record producer where inside record producer script we are trying to assignee cases to a assignment group, But when HR cases are getting submitted we are getting errors -No agents meet the auto-assignment criteria for HRC0X...

_Samay by Tera Expert
  • 603 Views
  • 4 replies
  • 0 helpfuls

Resolved! Combine user criteria and HR criteria

Hi,I have a use case where I have the following conditions:Group is xyzUser.Area is xyzUser.Management Level is xyzCan I create an HR Criteria that has the conditions for Area and Management Level, then derive a user criteria and check for the group ...

Julia Baus by Tera Expert
  • 344 Views
  • 3 replies
  • 1 helpfuls

Users are unable to create expense line under hardware asset

HI All, We have an issue where few users are unable to create expense line under hardware assets. When trying to create the expense line it is showing record not found. Even i have checked the ACL and they do have the required roles to create but sti...

Manisha30 by Tera Guru
  • 273 Views
  • 4 replies
  • 0 helpfuls

Preparing for HRSD Certification

Hello Experts!! Good day!! I'm planning for HRSD Certification with obtaining expert level knowledge in the module. I haven't got chance to work on HRSD module till now. Could you please guide me how to proceed further to complete the certification a...

KarankiS by Tera Contributor
  • 431 Views
  • 4 replies
  • 0 helpfuls

ServiceNow HRSD

I have HR task in table( sn_hr_core )and hr_core_case i need to hide if assigned to one group in hr task table need to hide 2 feilds in hr core case please check the below screenshot I need to hide in preview and variable section as well.  

jishnusaina_0-1749299511114.png
jishnusaina by Tera Contributor
  • 612 Views
  • 3 replies
  • 1 helpfuls

Resolved! Not Able to search table sn_hr_core_case in response template

When HR agents attempt to create response templates, they are unable to search the "sn_hr_core_case" table. they can search the "sn_case" table. but not "sn_hr_core_case" table. when I assign the "hr_admin" role to an agent, they can select the "sn_h...

mravulakolu by Tera Contributor
  • 611 Views
  • 1 replies
  • 0 helpfuls

Resolved! Example - HR Service Catalog Intake Form

Greetings all -  Some time ago someone shared with me a case intake requirements gathering document to be used when capturing any and all requirements with the business and COEs.  It was an excel / worksheet with multiple tabs that included details s...

ColleenE by Tera Contributor
  • 444 Views
  • 2 replies
  • 2 helpfuls

Resolved! Display HR Service Table Fields on Generated Record

I am trying to display fields for an HR service on the generated record by adding said fields to the HR Service record in the "HR Service Additional Information" tab and the "Service table fields" field. I am doing so in following step 3 in this Comm...

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leahdany by Giga Guru
  • 4598 Views
  • 14 replies
  • 5 helpfuls