The Assigned To user, on an HR Case, wants to Pend/Suspend a case and have a REMINDER auto-generated to them at X timeframe. This would send the REMINDER email and the notificaton icon to the Rep that the case needs followup. We are trying to f...
When the user clicks the "Pause" UI action:A popup should appear.In the popup, a list of pause reasons (as selectable options) should be displayed.If the user selects the option "Other" from the list:A text field should dynamically appear within the ...
Hi, I want to use NLU Functionality in my Personal PDI, But i am unable to use it since it is giving me the below error. i have installed all the required Plugins and have also activated the NLUCan it be resolved?
I want to fetch HR profile data through the topic script in Now Assist for Virtual Agent, but I’m encountering a cross scope access privilege error. However, I have already set it to allow, and I’m still getting the same error. Why is this happening ...
How to remove/disable not required lists from HR Agent workspace?Currently I want to show only Knowledge list in HR Agent workspace.
On employee documents, based on security rules, user can create the documents (if member of security groups). But in addition to that, if I want to restrict a document type based on subject person country, to show that type only to a specific country...
Hi Everyone,@Ankur Bawiskar , @Chuck Tomasi @GlideFather I’m working in a scoped application, and I need to create a sys_choice entry for a field on the HR Profile (sn_hr_core_profile) table via Script Include. I’m unable to insert or update sys_cho...
Hello! Within HRSD, we currently use Dispute Groups and are having the problem that the members of these groups then effectively are blocked from HR cases to avoid any chance of inappropriate access and conflict of interest. I'm keen to hear from th...
The Payroll form isn't fully displaying for us. Even on an admin permission, the loading of the Payroll form appears to hang meaning that I can't right-click anywhere on the form to bring up the context menu. I also notice that all related lists ar...
There is an out-of-box table sn_cd_content_base.When a user opens the list view for this table, only a few records are visible. The following message appears on the list view:'Number of rows removed from this list by Security constraints: 40' This in...
As you can see here, only the Description field is visible here. We have customized the fields in our HRSD and would like to include those fields where the Description field is there now.I am aware of Standard Ticket Configuration but do not know w...
Hi,I wanted to ask if any of you know which is the more basic role that a Triaging Agent might need to create HR Cases from a UR Record, they already have this roles from an OOB group named Universal Request,sn_uni_req.universal_request_writesn_uni_r...
Our team is looking to review the reasons our HR Operations agents might be suspending their cases. We are interested in:How many cases were suspended? - We cant use historical reporting as this would show "HR Cases currently in Suspended state" rath...
Hello Community,I’m working on a reporting requirement where we need to report HR cases raised within 24 hours of a user viewing a KB article. Here’s what I’ve tried so far: Script Include Approach with ReportI wrote a Script Include that loops throu...
First time doing a full HRSD implementation for a client, and having a hard time understanding the best way to allow the HR Admins ability to create, administer, and maintain all the HR Services, templates, groups, record producers, flows, etc. for t...
