We have added the option to create articles in our workspace in the header tab:We did this by extending the following json: sys_ux_page_property.do?sys_id=1bba870c0ff120102208555db4767e71We added the following to the value:{"label": {"translatable": ...
Hello Everyone. I've been working in a LifeCycle event in which an HR Task is assigned to a manager, I associated the survey created in the employee form in the HR Task (Collect Employee input), but the survey is not being displayed in the To Do's. D...
When I open a Knowledge Base article from the global search in Agent Workspace, it opens in the "record" view instead of the "kb_view." How can I change this behavior so that articles open in "kb_view" by default?
On our HRSD Support Center in the My Tasks page, there have been many requests to display the Parent HR Case number onto each HR task ticket. There are many use case where an HR Task will be assigned to a user who doesn't have access to the backend t...
Need to know what Major challenges faced and what you did to overcome them while doing workday to ServiceNow Integration setup?
Hello! We are looking for ways to gather common themes from our search results in our employee center portal. Looking for ways to do this within the system.
Hi Team,What role should be assigned to a user to republish HR Knowledge Articles?We do not want to provide the sn_hr_core.admin role.The user already has the HR Knowledge Writer role, but they are still unable to publish or republish the article.Cou...
For a global customer implementing ServiceNow HR Service Delivery (HRSD) across multiple regions (e.g., China, India, Europe, Americas, Canada), how should the high-level architecture be designed? Specifically, detail the setup for HR Case Management...
I have created granular delegation table for: sysapprover_approver then i have created delegation rule and assigned approver name in the condition after that i have created a new delegate and added in the delegation rule .I checked in the employee c...
I have an HR Service (Scope - Human Resources: Core) in the ESC Portal. I have created a custom table "Routing ID" in Global scope which extends CMDB CI Table. I have a variable in the HR Service which is referenced to the custom table. I have recor...
Hey All, I’d like to ask for your help regarding Knowledge Article translation.In one of the companies I’ve seen, each Knowledge Article had a button or plugin that allowed users to translate the article into a specific language selected from a dropd...
Hello, We are going live with Live Chat for HRSD. There's no right or wrong answer to these but wanted to see what other customers are doing for this process. Thanks! Once an employee starts a chat, how long does an employee have to reply before the ...
Agent Assist for knowledge articles configuration is linking to backend (kb?). How to change this so that the "Add link in email" and the KB link actually links to portal (.esp?).I tried KB0868501 Change the copy Link action in Knowledge articles whe...
Hi Experts, I have a requirement where I have created the notification on the core case table and same notification is sent for all COEs. Now I want to insert a line in notification body to tell if this is a payroll case or benefits case or any othe...
Hi,I have a requirement where we have a new team field on an intake form which is a reference field. This field is being referred to HR Profile table and the user wants that it when clicked on this field for making a selection they should be able to...
