Can anyone assist as hitting a wall with this. Is it possible at all to move attachements on an HR case to the 'Evidence' Records without having to download the files and re-upload using HR Agent Workspace? Documents are being added to the HR Case...
Hi, I am hoping someone can help me with an article access issue I'm struggling with.We have a KB Structure separated by regions. In each region we have a number of countries. For each country we have a couple of articles targeting only New Joiners (...
While creating playbook using guided self-service in employee center iam not able to see questionirre activity apart from that some other activities are also missing can any one has a suggestion is this plugin installation issue or an upgrade issue
Dear Friends,We are doing HRSD Integrations and we need to utilize OOB REST API - HR Case Creation for HRSD and their functions like Create Task.I tried some JSON and it’s keep throwing errors.Can anyone please share me, correct JSON payload to creat...
Hi, I am trying to add more fields to the Activity stream of the agent workspace. Currently, the Close code and Close Notes fields are not showing up in the Activity section. I see in Native UI, we can configure the Activity stream by clicking on the...
Hi Community, Am trying to limit HR case creation from HR agent workspace(create case). I created a before insert business rule and validating current logged in user. if user belongs to a specific group then hr case should be created otherwise it sh...
Hi,I have a requirement where there are 4fields- field1, field2, field3 & field4. In field3 it should display the subtracted value of field2-field1. in field4 it should display (f2-f1)/f1. How can this be achieved? Thanks in advance!!
Hi, I have a requirement where if a person selects number of person as 1/2/5, then there are a set of fields that should be visible for 5 times or so. Is this possible to do, if yes how it can be implemented? Thanks in advance!!
We are looking to build a series of "acknowledgement" HR policies in ServiceNow and I am wondering what the best practice is in Zurich HRSD with EC Pro. I have seen a number of things online, including "Generate Document Acknowledgment" and the outda...
I have created a scheduled email for a report but in the email the report attachment is getting excluded because it exceeds the max size limit of 18mb is there any workaround for this. Thanks in advance.
Experts, Is there any alternative way to hide all HR profile fields except a few like x1, x2, x3 etc. in HR Agent workspace rather writing an individual read ACLs for each fields? There are some 125+ odd fields just want to avoid 125+ read ACLs. Than...
I’m working on an HR Application Access Request Record Producer that uses sn_hr_core.hr_ServicesUtil(current, gs).createCaseFromProducer() to create HR cases. Earlier, the environments (Implementation, QA, Production, Sandbox) were handled through a ...
Hi Team,I need to change the default filter conditions when i click All HR cases, SLA at risk in Landing page. I am aware that we can change that via UI builder but wanted to know if we have any configurations to change it without touching UI builder...
I’m using a client script to display a dialog box whenever a user manually changes the state to Closed Incomplete. The dialog box appears correctly, and I can capture the reason, but the entered reason is not being saved to the u_closure_reason field...
Hiwe have 100+ record producers , so for icon/picture in record producer we want to update all of them at onceso created business rule and fix script and followed this processAttaching the image in any one record producerNow going to sys_attachment t...
