Outlook Email Notification

nitesh83
Tera Contributor

‎08-06-2024 07:52 AM

Email Notification  content :  There is blue banner at the top of  the messsage which is send as part of notification . The banner appear correctly in Preview and MS outlook web version  but not working correctly ( A white line appearing in the middle of banner) in MS outlook software ( installed in laptop). 

 

Any suggestion for correction . Image_ Email.jpg

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Brian Lancaster
Tera Sage

‎08-06-2024 08:56 AM

You may want to check with Now Support. I had something similar once except it had to do with font not showing correctly in outlook. They gave me different HTML tags to use and I had to modify the HTML code in the notification itself. The below icon is where you can find the html code in the html text field.

BrianLancaster_0-1722959754494.png

 

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Sumanth16
Kilo Patron

‎08-06-2024 09:11 AM

Hi @nitesh83 ,

 

Try connecting your notification & template to one of the OOB layouts to make sure that the issue is in fact your layout. If it is in fact your layout, I'd try some of the suggestions here: https://community.servicenow.com/community?id=community_question&sys_id=59548369dbd8dbc01dcaf3231f96...

 

 

Please mark as helpful/correct if it helps.

 

Thanks & Regards,
Sumanth Meda
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