Parent Child HR Case Relationship in Agent Workspace
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06-13-2023 06:21 AM
Hi all -
We only use HR Agent Workspace, and trying to figure out how to relate a parent case OR a child case that is already existing (not net new). I see the child case list view in AW, and a NEW button to create a new child case - but I cannot for the life of me figure out how to relate an already existing case.
I have tried in my PDI and see the same behavior as I do in my companies instance. Is there a parent case field that is available to add on case details form to add this relationship? Is there a way to select a child case from the child cases related list view without just creating a new case?
Appreciate your help!
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07-10-2023 03:52 PM
Raising this up in case anyone happens to know!
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09-10-2023 10:52 AM
Hi @Jamie Narr1
There is a parent field on HR case. You need edit button to link existing case as child case
Please find below link on how to add edit button on Agent workspace.
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0994004

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09-10-2023 11:31 AM
@Jamie Narr1 There is already a parent case field available on the HR case form to add an existing case as parent.