Hi All,I have Ai search on the portal , I came across the View template , action assignment , action payload definition and i referred the docs I could not understand much . Please help me on the below items1)On the view template how does the json on...
Hi ,I am creating a business rule such that when hr case is closed complete and users click a button it will create a child case with same opened for , subject person , watchlist , additional comments , work notes from the parent case . Please help m...
Hi all,I have a requirement that I need to hide technical approval in specific view from the approvals tab.Can someone help me to achieve this.Thanks !!
Hi All, We have recently configured the HR agent workspace in the instance , i need to do modification in the left part of the list like assign to me ,collaboration, open like this .i have checked the "sys_aw_master_config_list" table . records is no...
I have a query to increase the onboarding expire date from 15 to 20 days hen new hire joins .Just wanted to check if its a default setting or OOB setting from servicenow or can be customized Thanks
How do I change the picklist filters for 'Article Template' fields in HR Agent Workspace? I want to limit the selections users can see, but right now it is showing all templates. See screenshot.
Hello all, Our organization has a use case for using the the Bulk HR Case Creation feature for inactive user profiles, as we need to create HR Cases for former employees whose SN accounts are now inactive. When I upload a bulk case user spreadsheet, ...
Hi everyone,I have created 20 interview templates 10 for HR service A and 10 for HR service B. However I was not able to find anything that could differentiate those templates according to the HR service. I can see all the templates for creating new ...
Hi Community members, I have use case whenever we raise PIP (performance improvement) service then for those HR cases, subject person should not see their case if we they are the agent since PIP can be raised even for a agent . For this I have crea...
Hi All,I want to create child hr case when users click on the ui action on the parent case . Please let me know how to achieve itThanks in advance
URGENT!!!!Hello Everyone, we currently have two instances, Instance A and Instance B.We are migrating data from Instance A to Instance B. After migrating the data for Employee document(sn_hr_ef_employee_document) tables, we noticed that the Employee ...
Hello Everyone,Could you give me a suggestion for configuring LE for a service?For instance, I have 3 activity sets AS1, AS2, and AS3.The trigger types of AS1 and AS2 are immediate however I need to make AS3 trigger on the completion of EITHER AS1 or...
Hi , In the HR agent Workspace , I have 13 HR services in the system and I wanted to make sure that COE of one particular HR service must be visible in workspace, rest all other to be made invisible for the HR agents to create the HR case. Note: All...
Hi Team,I have installed plugin with demo data. Working with New Hire Journey (Demo) life cycle event, it has two employee requests under Pre-hire activity set.1. Request Standing Desk (Requestor is subject person)2. Request Change in Start Date of E...
Dear All, I have received access token type (Bearer) successfully using REST Message POST Method. Example below. "access_token": "eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJzdWIiOiJyYXZpa3VtYXJrYSIsInNjb3BlcylRsqyUwmhJ3fReCZ8Y4HAmYoc","token_type": "bea...
