Hi, In our HRSD application, we want to utilize interactions for Voicemails - i.e., a voicemail is received to our HR service desk and an interaction is created with VM file attached. Then the agent can listen to the VM and determine if a new case ne...
Hello Members, With the advent of Generative AI, what are the steps you are taking today to lay a foundation and leverage Generative AI for better employee experience?
I have written this client script for agent workspace view but it’s now now working on workspace getreference not getting case record how can we fix it
field Hints are not showing up on hr case form agent workspace even after giving hint in field labels.
We have got a requirement to build a sys pop-up in HR Agent workspace to preview the record by clicking on 'i' icon; Similarly as it shows in HR Case table "opened for" field, "HR Service". If we are not able to create preview record pop-up in HR Ag...
Hi there,Im facing a weird issue in the DemoHub environment. In the environment the Skill determination business rule is switch off, as well the Skill determination rule for the particular COE table. One of a way, ServiceNow still assign a skill to a...
Hi, I need to populate assigned to based on assignment group. I have written this code and it is not working. Please correct my code to make it work. Regards, Nivedita
Hi, We have a HR Service 'ABC' created which should only be only visible to as assignment group 'XYZ ' Please let me know how to Show the HR service only to this group on the Case creation page and other agents should not see this.
Hello I am having an issue in the hr workspace where in the playbook view the message "This activity will become available after the previous activities are completed" is displaying like the record hasnt triggered yet even though it has. This also me...
Hi,I have created a table in a scoped Application.How can I hide the "Delete"UI action in both form and list with out modifying Access controls?
Hello, Community, I am trying to translate the checklist items to french on a HR task while the task assignee's language is French.Is there any way to implement that in servicenow ?
Hello, I am in need of some guidance on what I should select below. I am creating an activity set I want to trigger when a field on a task during the HRSD in processing catalog item "yes" is selected per screenshots below The task above is one of the...
Hi,How to move Topic blocks of Virtual agent to different instance so that it can works properly.Thanks
Hi everyone,We are not using the legacy sn_hr_core_case_relations table in our instance anymore, but we have bulk records from the legacy sn_hr_core_case_relations table in our instance which was migrated in a data migration process, any idea on how ...
Hi,I would like to know more about the "Add to update set" related link. I Have created a table in a Scoped Application,but I cannot see the Add to update set related link on the submitted record. Does that link automatically appears on the record or...