pdf file is not generating in hr case table

[chandan31]

Hi All,

Pdf file is not generating in the HR case whenever i am using before business and state changes to awaiting acceptance and hr service is one of "  "

Please find the script:

if (current.hr_service == '5d16185187c47d146c44b95e8bbb35d4') {

        gs.info('chandan pdf ');

        new sn_doc.GenerateDocumentAPI().generateDocumentForTask(current.sys_id, 'd814c810877cf5d46c44b95e8bbb35be', "SLOA - " + current.subject_person.getDisplayValue());

    }

To generate file I have used document template and document template script .

while changing the state awaiting acceptance manually file is generating but automatically is not generating .

Please help.

[Ankur Bawiskar]

@chandan31 

are you sure the BR is running?

Did you add logs and debug using gs.info()?

[chandan31]

Yes , BR is running but whenever we are changing state .but the automation is not woking.

logs also coming in the logs table .

@Ankur Bawiskar 

Can you guide me how to resolve this issue.

Thanks,

Chandan Patra

[Ankur Bawiskar]

@chandan31 

you haven't shared the relevant scripts and business rule screenshot etc

So it's difficult to guide

[chandan31]

Script written in Business rule :

if (current.hr_service == '5d16185187c47d146c44b95e8bbb35d4') {

        gs.info('chandan pdf ');

        new sn_doc.GenerateDocumentAPI().generateDocumentForTask(current.sys_id, 'd814c810877cf5d46c44b95e8bbb35be', "SLOA - " + current.subject_person.getDisplayValue());

    }