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Resolved! HRSD INTERVIEW QUESTIONS

How can you open a new HR case?What are the different activities involved in an HR Case while investigating the Case?How can you escalate an HR Case?How can ServiceNow HRSD contribute to fostering a positive workplace culture?How does ServiceNow HRSD...

Resolved! HRSD utilizing only ITSM tables

What are the merits and demerits of only using itsm tables for an hrsd subscription? The client is adamant on using only sys_user, sys_user_group, and sys_user_grmember for its users.Your answers are greatly appreciated.

eli_noble1 by Tera Contributor
  • 1576 Views
  • 4 replies
  • 2 helpfuls

Resolved! HR Case Cancel UI Action Customization

I've made a copy of the "Cancel" UI Action on sn_hr_core_case (HR Agent Workspace.) I've also copied the script include to modify with my custom fields. I'd like to customize the popup to display a reference field instead of the work notes. Everythin...

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heathers_ by Kilo Sage
  • 1438 Views
  • 1 replies
  • 0 helpfuls

Populate default values in Workspace fields?

Hi, Is it possible to set a default value (see screenshot) for fields in a Workspace (in my case for "Agent Workspace for HR Case Management"). And if this is possible, is this wise to do, if you take into account future updates of the workspace? Tha...

Kenneth3 by Tera Guru
  • 1801 Views
  • 3 replies
  • 2 helpfuls

Employee Request in lifecycle event

Hi Team,I have installed plugin with demo data. Working with New Hire Journey (Demo) life cycle event, it has two employee requests under Pre-hire activity set.1. Request Standing Desk (Requestor is subject person)2. Request Change in Start Date of E...

HR Criteria on HR service

Need to show/hide HR service on case creation page in "agent workspace for hr case management" based on groupTried adding an HR criteria on the HR service, it doesnt work.Steps which i followed:-Created HR Criteria,And then created User criteria from...

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caffry by Kilo Guru
  • 1666 Views
  • 1 replies
  • 0 helpfuls

Resolved! Make the Attachment Type Field on the form Read only on condition

I have Supporting Docs (Attachment Type)  field on Table IT Tracker. I want to make the Attachment type field read only when the state of the request  is closed. I tried UI policies and client scripts, but it did not work. I understand that ACL's are...

Madhan007 by Tera Contributor
  • 1313 Views
  • 6 replies
  • 1 helpfuls

Restricting Backend User Access

Is there an easy way to restrict (i.e. remove) Backend access to users? We obviously would want to keep it for admins, but we want our users to only have access to Agent Workspace – is there an easy way to configure that?

CCSF-Syd by Tera Expert
  • 805 Views
  • 1 replies
  • 0 helpfuls