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How to add Knowledge article to HR service? in HRSD

How to add Knowledge article to HR service? in HRSD As per the Fundamental course it says KB articles can be added to HR case, HR catalog item and HR service. Can anyone help me to add KB article to HR service?   Best Regards,Pooja

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poojashree by Tera Contributor
  • 1236 Views
  • 6 replies
  • 1 helpfuls

Resolved! While Loop Only Returns 1 from kb_knowledge

Hi, I was able to display the knowledge article in the portal, but the loop only returns one (1) record. Am I missing something here? Any help would be greatly appreciated (I'm stuck here for 3 days now): Server Script: (function () { var t = data...

provide a toggle between assigned to me and assigned to my groups

Evening all We are trying to provide the ability to toggle between reports on the HR agent workspace to allow agents to toggle between the Assigned to me and assigned to my groups widgets to save space on the front page. Has anyone managed to provide...

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Jack62 by Giga Guru
  • 353 Views
  • 3 replies
  • 0 helpfuls

Subscription Licenses

What contributes to a HR Service Delivery Professional - HR User v2 license being consumed

Andy Foster by Tera Contributor
  • 554 Views
  • 3 replies
  • 1 helpfuls

Dynamic Knowledge Dashboard

Is there a way to build a personalized dashboard for our knowledge authors so they know the status of their knowledge articles? More specifically, when they can check their articles are up for retirement. We have email notifications already, but a dy...

rosenst22 by Tera Contributor
  • 281 Views
  • 1 replies
  • 1 helpfuls

Transfer case POP up

Hi All,We have activated plugin " Agent Workspace for HR Case Management (sn_hr_agent_ws)". Once we click on "Transfer Option" below POP UP visible in New configurable workspace.New Configurable Workspace: From where we need to hide this COE field fr...

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Abira Kundu by Tera Contributor
  • 472 Views
  • 1 replies
  • 0 helpfuls

Ui action visibility based on Assignment Group

Hi All, There is one requirement "Action" button will be visible for 15 assignment groups. we can add condition in condition field of Ui action, but there is string length limitation. is there any other approach to achieve this requirement?Condition:...

Resolved! Secure HR Case work notes?

Hello, I'm currently working on the HR simulator and I'm having an issue with this task. I've been tasked with adding the case reader role to the security rule for the work notes operation... Bui I haven't been able to find the work notes operation t...

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HR Task is not closing after completing task

In one hr task using hr task type is submit catalog item and added one catalog item in that so, when I impersonate to that hr task assigned to person and open that task and after submitting all the required details in that catalog item still it is op...