I am having an issue with making a field mandatory in HR Agent workspace. When I set the field as mandatory on the table, when I test to see if it will allow me to close without the mandatory field being completed, it will allow me to close without t...
Hello - is it possible to allow an employee whose HR Task is assigned to their group to be allowed to view the parent case when they're not the assigned to individual? We'd like the supervisor of this group to be allowed to have visibility into the p...
Hello! I am new to ServiceNow and am wondering the best method to achieve this scenario. We’re exploring restricting read access of HR cases based on the location of the submitted user for some of our HR non-agent teams. So if User A lives in Town A...
In HRC2451106 the HRT0401813 didn´t change state to draft to ready
Hello everyone, I am facing issue in manager hub configuration, in team insights there are widgets -about the teams, service and support, employee journeys, in that there are reports so how can i bring data in them.
Hi Team, How to show KBID in URL instead of sysid for any related article in portal.Current URL :https://abc.service-now.com/my_hr?id=abc_kb_article_view&sys_kb_id=18100f60db12b190b1fc3313e2961919Expecting URL link to display :https://abc.service-no...
Hi All,var hr1 = new hr_Utils(); h1.removeRolesAssigned(userSysId); hr2.matchingPortalRoles(profile);Can you explain what the above code does?
Hi All,In knowledge feedback task there is impact and priority how does the system take this value and where to put configurations for this
https://www.youtube.com/watch?v=Q1l5mZl4-ck
Perhaps I'm missing something obvious and this is detailed/documented somewhere....but HR users (i.e. users with roles such as hr.ROLE_HR_CASE_WRITER) don't have permissions to add users to the list collector field Work notes list if it is added to t...
How to restrict Reports & Dashboards related to ER to all the users except the ER managers.
I need to create a report where i need to track for all tickets that are in State: - On Hold- Resolved to include the reasons for "on hold" and "resolved" options. ThanksFernando Marques
Hi all,I was having two variables i.e., for example request and type where request consist of two choices( a and b) and the type(list collector variable) consist of 5 choice. when i select the request i.e. choice a then only 4 choice has to be displ...
Hi everyone! I was asked to add the "Watchlist funcionality" to my Portal widget and make it like a button. I want a "Watchlist" button for example there, that will display the sys_user list so I can choose more than 1 user.What is the best way to ac...
We're in the process of migrating both a Service Portal instance and an ESC instance to a common presentation using EC Pro. The more interesting questions are starting to surface now, like "is there a recommended best practice as to where to publici...
