Resolved! COE SECURITY POLICY
What is COE Security policy in hrsd
Forum Posts
Resolved! HRSD INTERVIEW QUESTIONS
How can you open a new HR case?What are the different activities involved in an HR Case while investigating the Case?How can you escalate an HR Case?How can ServiceNow HRSD contribute to fostering a positive workplace culture?How does ServiceNow HRSD...
Upon clicking HR Task hyperlink from Outlook email, system do not navigate to that specific HR Task
Dear Community, We are facing issue where system already generate HR Task after request been submitted and it also notify users through Outlook email. Upon clicking the hyperlink, it is not navigating to that specific task under "My Task" menu. It ...
Adding topic details and topic category on case creation configuration page
Hi Everyone,Is there a way to add Topic detail and topic category on the HR case creation configuration page, based on my selection of topic detail and category i want the HR services to show up (which are related to those topic detail and category)....
Resolved! HRSD utilizing only ITSM tables
What are the merits and demerits of only using itsm tables for an hrsd subscription? The client is adamant on using only sys_user, sys_user_group, and sys_user_grmember for its users.Your answers are greatly appreciated.
Resolved! HR Case Cancel UI Action Customization
I've made a copy of the "Cancel" UI Action on sn_hr_core_case (HR Agent Workspace.) I've also copied the script include to modify with my custom fields. I'd like to customize the popup to display a reference field instead of the work notes. Everythin...
Populate default values in Workspace fields?
Hi, Is it possible to set a default value (see screenshot) for fields in a Workspace (in my case for "Agent Workspace for HR Case Management"). And if this is possible, is this wise to do, if you take into account future updates of the workspace? Tha...
Resolved! How do I change the list of available templates for Knowledge Articles in HR Agent Workspace?
How do I change the picklist filters for 'Article Template' fields in HR Agent Workspace? I want to limit the selections users can see, but right now it is showing all templates. See screenshot.
Resolved! Add filter condition to COE field within the Case Creation dialog in HR Agent Workspace
Hi , In the HR agent Workspace , I have 13 HR services in the system and I wanted to make sure that COE of one particular HR service must be visible in workspace, rest all other to be made invisible for the HR agents to create the HR case. Note: All...
Employee Request in lifecycle event
Hi Team,I have installed plugin with demo data. Working with New Hire Journey (Demo) life cycle event, it has two employee requests under Pre-hire activity set.1. Request Standing Desk (Requestor is subject person)2. Request Change in Start Date of E...
HR Criteria on HR service
Need to show/hide HR service on case creation page in "agent workspace for hr case management" based on groupTried adding an HR criteria on the HR service, it doesnt work.Steps which i followed:-Created HR Criteria,And then created User criteria from...
Configuring HR Template with Acknowledgement type of Submit Catalog item to write to HR Task table
Hi All, I'm struggling to find the documentation on this subject but we are trying to configure an HR Task with an acknowledgement type of Submit a Catalog item within a Lifecycle Event. I have configured the Catalog Item and have mapped it to the HR...
Resolved! Make the Attachment Type Field on the form Read only on condition
I have Supporting Docs (Attachment Type) field on Table IT Tracker. I want to make the Attachment type field read only when the state of the request is closed. I tried UI policies and client scripts, but it did not work. I understand that ACL's are...
Resolved! How to create new hire onboarding (lifecycle event) for bulk user
There is a record producer for New hire onboarding with lifecycle event. I have a requirement to create an onboarding lifecycle for multiple users in an excel file. Please help me.
Email other approvers that at least one approver has approved the hr case
Hi there, I am trying to get the platform to "Email other approvers that at least one approver has approved the record". For example, when a recruitment hr case is raised, an (group) approval record is generated with approval records assigned to the...