Prepopulate the fields while creating child case

[Manisha30]

Hi All,

We have a requirement to prepopulate the opened for with parent Assigned to field while trying to create a child HR case from HR Agent Workspace.

Tried creating a Business rule before insert, but it is happening after creating the case not while creating or while loading. 

Can someone provide your expertise over here?

Thanks in Advance!!!

Manisha

[Ankur Bawiskar]

@Manisha30 

so what's not working?

Ajax is not working?

For client script used in workspace, try to use getXMLAnswer()

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[Manisha30]

@Ankur Bawiskar prepopulation of assigned to from parent to child case is not happening upon loading but can see it is happening after form submission, observed that subject person is also getting changed to assigned to.

[Ankur Bawiskar]

@Manisha30 

I already informed the approach, to get parent and then pass to Ajax and return the user

where are you stuck?

[Manisha30]

@Ankur Bawiskar Yes, that is what I did - if you can see the script above,  we are able to get the parent and passing it to Ajax and returning the assigned to user. But somehow it is not working as expected(not prepopulating the opened for field of child case while creating)

[Ankur Bawiskar]

@Manisha30 

so you got the assigned to user from script include but this line not working?

g_form.setValue('opened_for', answer);