Prepopulate the fields while creating child case

[Manisha30]

Hi All,

We have a requirement to prepopulate the opened for with parent Assigned to field while trying to create a child HR case from HR Agent Workspace.

Tried creating a Business rule before insert, but it is happening after creating the case not while creating or while loading. 

Can someone provide your expertise over here?

Thanks in Advance!!!

Manisha

[Manisha30]

@Ankur Bawiskar It is working but after submitting the child case and not before submitting(that is on load while creating, when hr service is selecetd) , the assigned to of parent is reflecting on both  opened for and subject person(which should not be) 

[Ankur Bawiskar]

@Manisha30 

Sorry your requirement is not clear

As per your original question

-> when you create child HR case you want Parent Assigned to as Opened For in Child case

-> this should work fine based on the onLoad client script

Why HR Service is coming in picture?

when child hr case form loads HR service will be empty unless you are auto-populating it then this line will give empty and it won't go inside your IF

var currentHrService = g_form.getValue('hr_service');

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[Manisha30]

@Ankur Bawiskar When creating child HR Case we have case creation page in workspace, By default the opened for and subject person are being copied from parent OOB, and in our instance we are trying to differentiate the population of opened for based on HR Service selection on case creation page. That's where we are using HR Service here

[Ankur Bawiskar]

@Manisha30 

share screenshot how child HR case is created from Parent

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Manisha30]

@Ankur Bawiskar please find the child case creation screenshot