Prevent user from submitting new ticket if there is still an open ticket

[SukritiJ4091035]

How can I prevent a user from submitting a new HR Case via record producer , if there is still an open HR Case for  for this user? So only 1 open HR Case per user per HR Service can be possible. So I need it for all the services whenever user clicks submit an alert should appear saying you already have a case opened for this service.

Thanks in advance!

[SukritiJ4091035]

@Ankur Bawiskar 

I tried the solution created the business rule but the problem is that we can add only info message and not alert to alert the user. In this case this info message is coming after the case is already created.

Thanks

Sukriti

[SukritiJ4091035]

Hi Ankur,

Thanks for the reply but I am not sure if it will work for all the HR services. I need common script for all HR services. I will try this and update here.