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How do i make Work notes by default on case form

Hi All - I have a requirement to make work notes as by default all the time in the case form. so, I have written below client script to make it default but it's not working in some scenarios.   Type - Onload, table - sn_hr_core_case function onLoad()...

sush_s by Kilo Explorer
  • 913 Views
  • 2 replies
  • 0 helpfuls

Resolved! Difference between Employee Service Center and Employee Center

I'm looking at Employee Center to determine if this is a product I want to recommend to a customer, with a long term strategic outlook. While looking at this, I want to train myself in this new product and see if there's any available courses on NowL...

Vegard S by Kilo Sage
  • 6863 Views
  • 5 replies
  • 11 helpfuls

Add and Remove legal hold

I want to make the Add and Remove Legal Hold functionality (UI action) available for some users with sn_hr_ef.document_writer role. When I checked on the documentation, it says in order to access Add and Remove legal hold ui action, the user must atl...

Rajarathinam by Giga Contributor
  • 1897 Views
  • 3 replies
  • 1 helpfuls

Resolved! HR Case auto-assign based on incoming email using Inbound Action

Hey SN Comm! I am looking for some help with an inbound email action. Aside from utilizing the Predictive AI Auto-assign feature in SN (I have a Case open with HI as there is an issue with ours), I want to build out an inbound action to start testing...

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Resolved! Assessment instance record is not being created

Hi , The Assessment instance (asmt_assessment_instance) record is not created when a case is closed. Thus, the case closure notification is not triggered which contains the survey link.  Also, let us know the process for the record creation in Assess...

Uma12 by Kilo Contributor
  • 2412 Views
  • 4 replies
  • 0 helpfuls

Resolved! Flow Designer - Create task for HR Case

Hi. This is what I am trying to achieve. User opens a HR Case through portalManager approvesAfter the approval, the user gets a new task related to the case, where he needs to add more information.HR Case and related task are updated with the new inf...

SC4 by Tera Expert
  • 3092 Views
  • 16 replies
  • 7 helpfuls

Resolved! Subject Person - Populate on short description

Hi, We raise a HR Life Cycle Case from UI page we would like to get the Subject Person on the short description,  1) On Submit 2) On Change once the parent case subject person is change all the child cases & task will have also changed

Resolved! Notification Content - Blind Copy

We are using Notification Content to send emails to a large audience. We would like the emails to be sent using BCC field rather than the To field in case they 'reply to all'. I reviewed this post: https://community.servicenow.com/community?id=commun...

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Resolved! Create an IT incident from the HR plugin

Hi all,I have a problem with an HRC. In the following my example:An employee creates a request and the responsible HR worker delegates it to IT department, because he can not resolve the issue. The HR worker therefore wants to open a ticket at the IT...

zwimi by Kilo Contributor
  • 2347 Views
  • 20 replies
  • 6 helpfuls