What is Listening posts In HRSD and how to configure that application, can anyone give brief explanation of it like what is meant by pulse themes,surveys in that application .
How to configure those all modules under that application ...
Forum Posts
Resolved! What is the use of the 'Follow Up' field (follow_up) on HR Case form?
Hi, I found a field called 'Follow Up' (follow_up) on the HR Case form in my Quebec PDI. I don't recall seeing in other instances I used before, so was wondering what is this field's purpose and whether it is tied to any script or rule? Thanks in ad...
Resolved! Employee Form for "Collect employee input" task type not working as expected
I am taking Employee input from service portal using HR Task type Collect Employee Input and Employee form. There is only 1 record matching the condition. Question type is string. Target field is also string. Taking user input from esc portalNot m...
Restrict adding/deleting attachments on closed HR Case on HR Service Portal
I want to restrict users from adding or deleting attachments on HR Cases that are in the Closed state on the HR Service Portal. Client Script with disableAttachments() does not work on HR Service Portal. How else can I achieve this? Thank you! Holly
someone have already used dialog_buttons_ok_cancel but meet error Element type "g:dialog_buttons_ok_cancel" must be followed by either attribute specifications, ">" or "/>".
I tried to create a dialog window. but when i use <g:dialog_buttons_ok_cancel ok="return validateComments()"ok_type="button" cancel_type="button" /> in my html . it caused the error Element type "g:dialog_buttons_ok_cancel" must be followed by eithe...
What are the out-of-box SLA's for ServiceNow HRSD
Wondering what the out-of-box Service Level Agreements (SLA's) are for HRSD.
Resolved! How can a case attachment or comments be copied to a task automatically?
Hi! what configuration do I need to work on if I want a parent's case's files/attachments or even comments, copied/duplicate to its child task? Thanks in advance!
Resolved! How to add CC'ed users from inbound email to a custom field?
Hello SN Comm! I have seen many other posts trying to accomplish what I am asking for. However, none of the suggestions/answered posts has worked for me (it could be that I am putting the code in the wrong area of the script). Nonetheless, Here is wh...
How to copy the hr profile data on to user table both are in different application scopes
Hi, Is there anyway we can copy the "employee end date" field value from HR profile table on to custom field on User[sys_user] table. Business rules written in one application scope will work in another application scope, if i want to query the HR pr...
HR Case, Subject Person to include inactive and show more information?
Hi Community! Does anyone know how I change the config in HR SNOW for the HR Case field 'Subject Person; Current - Shows only ACTIVE users and in the popup shows 'First Name' 'Surname' 'Email Address' I'd like - Shows both ACTIVE and INACTIVE users a...
Resolved! How many COEs, HR services do you have?
We are implementing service now (kicked off yesterday woohoo!) and are coming from another case mgt. system where we had 50 topics, 200 categories, 350 sub categories. Clearly too many. We know we need to slim it down, but are struggling to identif...
UI policy not setting field Read only
I have an issue where the UI policy is not making the field Read Only even though the field watcher says, Ready Only set to True. I don't see Client Scripts or any other BR/ACLs or anything else touching the same field and only able to see UI pol...
Resolved! HR case template fields not defaulting
I am trying to set a default case state for an HR Service by using the HR Case template. In my personal developer's instance, I modified the General Inquiry HR case template and added the State field with value of "Work in Progress". I also added t...
Resolved! What are the out of the box Lifecycle Events?
I am hoping someone can point me in the right direction as to where to find what Lifecycle events are out of the box with Enterprise Onboarding and Transitions?
Resolved! Is there a way to add the image directly as a attachment and it would show as a tile in Service Portal?
Is there a way to directly upload an image as an attachment in a order guide/record producer and have it reflect there immediately like the profile page?
