COE ACL Configuration
Hi All, I want to implement COE ACL configuration for payroll case table . Please let us know how to proceed.
Forum Posts
Multiple Surveys generated
Hi All,We have surveys that gets generated once HR case state is changes to Closed complete. However, I could see two surveys being generated.Couldn't find any issue with the Trigger conditions.I have checked activity on the HR case, and could see 'C...
Employee Center Portal Error
Hi, I just installed the new Employee Centre with demo data on 2 instances. It works on one, fails on the other. I cannot see any difference between the two. This is the error I recieve. ErrorRead operation on table 'sn_doc_task' from scope 'Employee...
Resolved! Lifecycle activities within sets sorting order
Hello, I was wondering if there is a way to sort the display (on the ESC) of activities created in parallel within an Activity set? I tried using an Activity Container and set the Order for each activity (10, 20, 30, ...) but it only triggers the tas...
How to Integrate with Workday to get user data in Madrid since OOB plugins are inactivated.
Can somebody provide a stepwise guide on how can we get data from Workday. Since OOB plugin supported SOAP, so I am assuming that we need to go with the same, but since we need just unidirectional integration i.e. data movement only from Workday to S...
Resolved! HR Case: Should only be able to see HR Cases assigned to my group
Hi there, I have a requirement whereby i should only be able to see the HR cases assigned to my assignment group, I should be restricted to access those HR cases which doesn't belong to my group except the approvers etc. Further there would be some...
Visibility of case details for subject person on the HR Portal - Kingston
We are building a portal in which we want employee's managers to be able to submit catalog items on behalf of employees. Although managers are able to submit items, there is a problem with employees viewing details of the request on HR Portal. In ord...
HR integration how to connect to Successfactors
Hello! I try to configure the interface between SuccessFactors and ServiceNow by using the HR Integrations Application. I now followed the instructions on https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-resources...
How to calculate business duration in metric definition
HI All, Requirement is to calculate business duration when HR case is moved from work-in progress to closed complete, I am getting correct duration but not business duration. I am getting business duration is 0. Below is the script. var state...
Resolved! Metrics - How to calculate the total duration if status changes from one state to other multiple times
Hi all, How to calculate total duration ,If we change state from Work in progress to closed. Scenario is State changed from work in progress to suspended, after that it moved to Work in progress again and moved from work in progress to closed.So,it i...
How do i make Work notes by default on case form
Hi All - I have a requirement to make work notes as by default all the time in the case form. so, I have written below client script to make it default but it's not working in some scenarios. Type - Onload, table - sn_hr_core_case function onLoad()...
Resolved! Is "Employee Center Pro" included in HRSD Professional license?
I would like to use "Topic Pages with Employee Communication content" in "Employee Center Pro". Is "Employee Center Pro" application included in HRSD Professional? Thank you!
Is anyone using Service Now for leave management?
We are in need of a tool to manage all of our leave. LTD, STD, FMLA, and Military leave. Is anyone using Service Now for this purpose. If so, what are you using?
Resolved! How to best use the HR Job [sn_hr_core_job] and HR Position [sn_hr_core_position] Tables
New York introduced the HR Job [sn_hr_core_job] table, and the documentation describes how this table's intent is to "store multiple job records per user and capture the job history of users within your organization". Where does this leave the role ...
Resolved! Difference between Employee Service Center and Employee Center
I'm looking at Employee Center to determine if this is a product I want to recommend to a customer, with a long term strategic outlook. While looking at this, I want to train myself in this new product and see if there's any available courses on NowL...
