Query related to Cloned Widget - Alumni Job Recommendations Homepage

[jayeshyadav252]

Hi All,
I am facing a issue related to the Widget for Alumni portal.
I have cloned the Widget and trying to use it but still this shows the below Message and not allowing me to make any changes.
The widget is set to public.

What can be the possible solution for this Scenerio.

This widget is read only and cannot be edited except for the Public checkbox. You can clone this widget by clicking the  button in the top right corner of the editor

[surajsengar]

@jayeshyadav252 - 

it sounds like you're working in a platform where certain widgets are delivered as system/managed widgets and remain read-only even after cloning unless all dependencies are copied correctly.

Possible Causes & Solutions

1. Verify You Are Editing the Cloned Widget

Sometimes the clone is created successfully, but the page is still opening the original widget instead of the cloned one.

Check:

• Widget Name/ID of the cloned widget.
• Whether the page/widget instance is referencing the cloned widget.
• Open the cloned widget directly from the widget list instead of from the page editor.

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2. Clone Was Not Created in the Correct Scope

In many portal platforms (ServiceNow, Salesforce Experience Cloud, etc.), widgets can exist in:

• Global scope
• Application scope
• Managed package scope

If the widget belongs to a managed application, even a clone can inherit restrictions.

Check:

• Application scope of the cloned widget.
• Whether you're currently in the same scope as the cloned widget.
• Try creating a completely new widget and copying the code manually from the clone.

---

3. Update Set / Application Ownership Issue

The widget may belong to another application and still be protected.

Verify:

• Application field on the widget record.
• Protection policy (if applicable).
• Whether you have admin/developer permissions for that application.

---

4. Clone Contains Protected Components

Some widgets reference:

• Protected Script Includes
• Protected Components
• Read-only templates

Even if the widget is cloned, the editor may still treat it as a protected artifact.

Try:

• Creating a new custom widget.
• Copying HTML, CSS, Client Script, and Server Script separately.
• Saving it under your custom application.

---

5. Browser Cache / UI Issue

Occasionally the platform UI continues to show the read-only banner.

Test:

• Hard refresh (Ctrl+F5).
• Incognito/Private browser session.
• Different browser.
• Reopen the cloned widget.

---

6. Missing Required Roles

Even if the widget is marked Public, editing permissions are controlled by roles, not the Public checkbox.

Check whether your account has:

• Admin role
• Widget editor/developer role
• Application developer permissions
  
  

  Fix

  If this is a ServiceNow Service Portal widget (the message looks very similar to ServiceNow's widget editor message), the usual resolution is:

  1. Open the original widget.
  2. Click Clone Widget.
  3. Save the clone with a new name.
  4. Navigate to the cloned widget record directly.
  5. Confirm the Clone Source field is populated but the widget is in your custom application.
  6. Replace the page instance so it uses the cloned widget instead of the original widget.

  If you're still seeing the same message on the cloned widget, it is likely an application scope/protection policy issue rather than the Public setting.

[Tanushree Maiti]

Hi @jayeshyadav252 

Strange.  Do One thing. 

• Either clear browser cache or login using Incognito/Inprivate browser.
• Then type portal in Application navigator
• You can see Widget menu showing below portal select it.
• Open your Alumuni widget. Two should be showing including cloned one
• Open cloned one , try again to edit it. If not working, again clone it from Original.