Read operation on column 'task.short_description' from scope 'Global' was denied.

[Lukasz Bojara]

Hello HR Experts,

I am facing an issue with two error messages that keep appearing whenever I try to create a new HR Case from the backend, workspace, Employee Center, and Service Portal. The error messages are as follows:

"Read operation on column 'task.short_description' from scope 'Global' was denied because the source could not be found. Please contact the application admin."

"Read operation on column 'task.description' from scope 'Global' was denied because the source could not be found. Please contact the application admin."

I have checked RCA, and there is nothing there that is not allowed.

I have also tried the solutions suggested here: Community Link and KB0719155 , but the issue persists.

Although the errors appear all the time, there is no issue with the functionality itself.

Can you please suggest any ideas to resolve this issue?

[Lukasz Bojara · Accepted solution]

Yes, I have created it exacly this way.

I was able to resolve the issue.

Solution was a combination of RCA records and a custom calculated field that was inherited from task table. Disctionary override fixed the issue.

[Anil Lande]

Thanks for sharing solution!

Happy Learning 👍😊