How can I create Report to show how many times a case was rejected after case was moved to Awaiting acceptance step? How can I create Report to show the rejection reason for each rejection if the case was rejected more than once after case was moved ...
Hi All,There is a option to save emails as draft in agent workspace. But i am unable to find the table or the area in agent workspace where the draft mails get stored. Please help me on this. Thanks in advance.
Hi Team , I am trying to additional group approval before ownership approval in knowledge Approval publish workflow . I have created the copy of OOB approval publish workflow, in that I have added approval activity with group and added newly create s...
How can we check how many times a HR case is rejected and reason behind that after case was moved to Awaiting acceptance step? As I need to create report on that.Can anyone please help me out as it is urgent.
Hello Experts, I have created a new table in "Human Resources:Core scope". This table extends the Import Set Row table as this one is a staging table for data import. Standard security controls have been created together with the table. The user that...
Hi team,I've developed a custom portal with an internal search feature using an out-of-the-box widget : typeahead search. To enhance this, I created a custom search application inspired by the ESC portal. However, while the search works correctly for...
I have a scenario where an activity should be triggered only for new hire users. Even though I have configured the audience field(audience type: users) for new hires people, the activity still triggers for the contractor people.
Hello All,I want to create a reject button for E-Signature Task in ESC Portal. I don't know is there any options to pull out the reject button. (User can Accept but when they want to reject how can they do it?. Thanks everyone.
Hi,I have an issue with reference modal in agent workspace. Default behaviour is that modal stays there and only contents go up when I scroll down.↓However, once I resize the modal, not only the contens but also the modal goes up when scrolling down....
Hello, In the Employee Relations Case management, there is a related list for ER Cases for Involved Parties. Our ER team is wondering, as am I, if it is possible to build a relationship for All Allegations for involved parties, and show the related l...
Hi All, In our system, various presence states are present across different scopes. While all these states are visible in the HR agent workspace, I intend to limit visibility on HRSD to "available," "away," and "offline" states only. Any insights or ...
Scenario: Using the OOB Tuition Reimbursement HR Service, user submitted a Tuition Reimbursement request via Employee Center. HR Case was opened and assigned to appropriate Assigned To Group. HR Task assigned to Subject Person was created for them to...
Seems ServiceNow will have additional approver license fee if we assign the approver_user role to the approver directly, but do not charge it if we assign the sn_hr_core.manager to the approver, actually sn_hr_core.manager include approver_user role,...
Hi everyone, The issue I am facing is when I try to translate a Knowledge article trough ServiceNow machine translation it doesn't appear on the "Translated versions" related list but it creates an article. When I translate an article with this metho...
Hi Team, We have a reference field, that should return all the names through integration.Ex.There is a list of countries in the data base. I have a reference field called as "Country" in ServiceNow, that should return country values listed in the dat...
