Our Agents support all Customers and can view what the Customer sees using HR Agent Workspace.They also need to see all articles while searching the portal. We had created our own role sn_hr_core.kb_viewer but that no longer works since Vancouver. We...
I want to display the value of state field of an HR Task on the Employee centre portal.By default, it is neither availble under the Details nor under Ativity tabs. Is there a way to display the HR task status to the subject person?
Hi Team, I want to update 'sys_created_on' and 'state' field on vulnerable item table from transform map.excel sheet has 'vulnerability'(string field), state, ci(string field), created(date field)There is vulnerability and cmdb_ci fields on vulnerabi...
Hi, I have created two ribbons for my HR case form but they are not visible on workspace. Please see the ss below and let me know if there is any additional configuration that I am missing ?
Hi All,I have created two variables on the record producer. Variable one name is country and variable two name is state. Variable one is of choice type and variable two is a reference and is referring to choice table. Variable two is dependent on va...
Hi Community, Any idea how to get this result on an HR Topic Page
Hi, In my case, I have a variable set that contains one variable that should control the other variable outside the MRVS. 1. If user select Traveling Advance = "No", 2. The variables for "Air Ticket" and "Hotel Booking" should be optional, based on...
Hi,Is there a way to deactivate the HR Profile without deleting it?Thank you.
Hi All, I am trying to set-up a single global knowledge base.Our requirement here is to restrict articles:To certain groups in one of the country. For ex: Team A articles should not be visible to Team BTo restrict articles for each of the countries....
Hi All,I am using bulk hr case module in ServiceNow . I want opened for dynamically based on subject person , Is it possible to achieve this in user segment group.
Hello, Email template record is created on a table sys_email_client_template filter condition is applied HR service is "relocation" .On the HR Agent Workspace when the record is created of condition Hr service = relocation that time only above templa...
Hello,My situation:I am a HR admin and have enough role to manage groups from Manage HR Group module.But it is not permitted to change anything in Prod. Changes need to be done in a non-Prod and migrate it to Prod by XML to have the same configuratio...
Can we configure pre-chat message to confirm that customer indeed wants to connect with live agent - to prevent from chats being automatically triggered to HR Agent, the moment customer opens chat window.(Please note - I am not using virtual bot func...
How can I make "Resolved" state , an inactive type of state ?In other words, if the state of the case changes to "Resolved", the active field of the case should be false. Unlike what is presented in screenshot:
