create hr case
Hi All,I want to create child hr case when users click on the ui action on the parent case . Please let me know how to achieve itThanks in advance
Forum Posts
Employee Documents automatically becoming Inactive
URGENT!!!!Hello Everyone, we currently have two instances, Instance A and Instance B.We are migrating data from Instance A to Instance B. After migrating the data for Employee document(sn_hr_ef_employee_document) tables, we noticed that the Employee ...
Suggestion on Lifecycle Event
Hello Everyone,Could you give me a suggestion for configuring LE for a service?For instance, I have 3 activity sets AS1, AS2, and AS3.The trigger types of AS1 and AS2 are immediate however I need to make AS3 trigger on the completion of EITHER AS1 or...
Resolved! Add filter condition to COE field within the Case Creation dialog in HR Agent Workspace
Hi , In the HR agent Workspace , I have 13 HR services in the system and I wanted to make sure that COE of one particular HR service must be visible in workspace, rest all other to be made invisible for the HR agents to create the HR case. Note: All...
Employee Request in lifecycle event
Hi Team,I have installed plugin with demo data. Working with New Hire Journey (Demo) life cycle event, it has two employee requests under Pre-hire activity set.1. Request Standing Desk (Requestor is subject person)2. Request Change in Start Date of E...
Using Bearer token, need to POST Incidents from ServiceNow to BMC Remedy
Dear All, I have received access token type (Bearer) successfully using REST Message POST Method. Example below. "access_token": "eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJzdWIiOiJyYXZpa3VtYXJrYSIsInNjb3BlcylRsqyUwmhJ3fReCZ8Y4HAmYoc","token_type": "bea...
Resolved! Unable to see link on Employee center record producers
I have a variable on record producer that is linked to UI macro to display a link. If I click TRy it from record producer it shows the link. If I go to the portal it doesn't show the link. Both UI macro and record producer are in the same HR core sco...
HR Criteria on HR service
Need to show/hide HR service on case creation page in "agent workspace for hr case management" based on groupTried adding an HR criteria on the HR service, it doesnt work.Steps which i followed:-Created HR Criteria,And then created User criteria from...
HR SLA Calendar issue
Hello All, I have received 1 query from user -"I see that some cases will breach on 1st of April but it is a bank holiday. Can you please check if calendar is updated properly for that day?" Can anybody help me with SLA calendar topic details ? Thank...
Employee Documents becoming Active = false
Hello Everyone, we currently have two instances, Instance A and Instance B.We are migrating data from Instance A to Instance B. After migrating the data for Employee document(sn_hr_ef_employee_document) tables, we noticed that the Employee documents ...
Not able to close the task in the sn_doc_task table and 'sn_doc_task_execution table
Hi All, I am not able to close the task in the sn_doc_task table and 'sn_doc_task_execution table and all the fields showing read only , can you guide how to close the task. Can anyone guide me how to closed the task . Thanks and Regards,Chandan
HR case takes too long to load
HEllo team,I have an issue wherein I have two instances, test and UAT.We had migrated the test's data to UAT by running a scheduled job. I am facing an issue wherein My test instance has data (22k records) wherein I search for state = cancelled while...
Data lookup Definition is not being Triggered in TEST Instance
Hi,I have this Requirement, Where Field 4 has to be be Autopulated based on the values entered by the Requestor for Field 1, Field 2 and Field 3. So I went with Data look up Definitions (just like how priority is populated based on impact and urgenc...
How to add description field to ticket page in HR portal
HiHow to add description field /Case values or details that they have submitted through record producer in ticket page in portalhere our description field is combination of all the values /details what user have submitted through record producer so i...
Configuring HR Template with Acknowledgement type of Submit Catalog item to write to HR Task table
Hi All, I'm struggling to find the documentation on this subject but we are trying to configure an HR Task with an acknowledgement type of Submit a Catalog item within a Lifecycle Event. I have configured the Catalog Item and have mapped it to the HR...
