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HRSD

How can I create Report to show how many times a case was rejected after case was moved to Awaiting acceptance step? How can I create Report to show the rejection reason for each rejection if the case was rejected more than once after case was moved ...

abhisek by Tera Contributor
  • 272 Views
  • 3 replies
  • 0 helpfuls

Draft mails in agent workspace

Hi All,There is a option to save emails as draft in agent workspace. But i am unable to find the table or the area in agent workspace where the draft mails get stored. Please help me on this. Thanks in advance. 

kali by Tera Contributor
  • 1014 Views
  • 4 replies
  • 1 helpfuls

Additional Approval In Knowledge OOB publish workflow

Hi Team , I am trying to additional group approval before ownership approval in knowledge Approval publish workflow . I have created the copy of OOB approval publish workflow, in that I have added approval activity with group and added newly create s...

Manal  AQUIL by Tera Contributor
  • 281 Views
  • 1 replies
  • 0 helpfuls

HR Case

How can we check how many times a HR case is rejected and reason behind that after case was moved to Awaiting acceptance step? As I need to create report on that.Can anyone please help me out as it is urgent.

abhisek by Tera Contributor
  • 443 Views
  • 8 replies
  • 0 helpfuls

Resolved! Import Sets in HR Scope - Problem with write to tables

Hello Experts, I have created a new table in "Human Resources:Core scope". This table extends the Import Set Row table as this one is a staging table for data import. Standard security controls have been created together with the table. The user that...

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AI Search

Hi team,I've developed a custom portal with an internal search feature using an out-of-the-box widget : typeahead search. To enhance this, I created a custom search application inspired by the ESC portal. However, while the search works correctly for...

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Reject Button of E-Signature Task in ESC

Hello All,I want to create a reject button for E-Signature Task in ESC Portal. I don't know is there any options to pull out the reject button. (User can Accept but when they want to reject how can they do it?.  Thanks everyone. 

Reddy34 by Tera Contributor
  • 410 Views
  • 3 replies
  • 0 helpfuls

Workspace reference modal issue?

Hi,I have an issue with reference modal in agent workspace. Default behaviour is that modal stays there and only contents go up when I scroll down.↓However, once I resize the modal, not only the contens but also the modal goes up when scrolling down....

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Configure Advanced work assignment presence states in HRSD

Hi All, In our system, various presence states are present across different scopes. While all these states are visible in the HR agent workspace, I intend to limit visibility on HRSD to "available," "away," and "offline" states only. Any insights or ...

developer88 by Tera Contributor
  • 463 Views
  • 1 replies
  • 0 helpfuls

Resolved! Non-HR User Assigned an HR Task Unable to See Task

Scenario: Using the OOB Tuition Reimbursement HR Service, user submitted a Tuition Reimbursement request via Employee Center. HR Case was opened and assigned to appropriate Assigned To Group. HR Task assigned to Subject Person was created for them to...

Translated Knowledge articles are not showing up on correct tab

Hi everyone, The issue I am facing is when I try to translate a Knowledge article trough ServiceNow machine translation it doesn't appear on the "Translated versions" related list but it creates an article. When I translate an article with this metho...

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rafas_2703 by Tera Guru
  • 895 Views
  • 3 replies
  • 3 helpfuls

BATCH API INTEGRATION

Hi Team, We have a reference field, that should return all the names through integration.Ex.There is a list of countries in the data base. I have a reference field called as "Country" in ServiceNow, that should return country values listed in the dat...